[access-uk] Re: BT Broadband Versus Virgin Media?
- From: James Scholes <james@xxxxxxxxxxxxx>
- To: Dj Paddy <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 23 Jan 2009 17:40:53 +0000
Paddy, agree with you entirely
-----Original Message-----
From: Dj Paddy <mygroups@xxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx>
Date: Friday, January 23, 2009 05:23:28 PM
Subject: [access-uk] Re: BT Broadband Versus Virgin Media?
I hate speaking to VMs Tech Support but generally speaking if I can't get
the net I've tryed all their standard Network Diognostic steps, and even
some of the advanced stuff like rebuilding the TCPIP Stack, so I normally
request an engineer when I phone either on or booked to come out.
The frustration begins when they pick key words out of my descriptions and
hone in on their Knowledge Base for normally completely irrelevant feedback
on what problem I'm having.
The way I try and get around it is ring sales and tell them I need to speak
to someone in the UK. Probably makes me sound like a racist, which of
course I'm not. I actually feel bad for some of those outsourced folks, who
are actually typically highly educated people, it's just too much at times
the difference in Language/Accent/Culture.
Dj paddy
----- Original Message -----
From: "James Scholes" <james@xxxxxxxxxxxxx>
To: "Saqib" <access-uk@xxxxxxxxxxxxx>
Sent: Friday, January 23, 2009 4:46 PM
Subject: [access-uk] Re: BT Broadband Versus Virgin Media?
> Saqib, the reason BT appear better at solving internet issues is because
> they are a DSL company and all their internet goes through their phone
> exchanges. VM have been very easy to talk to, and have sorted out my
> issues every time I've called them. Its not really their falt if you're
> area doesn't have coverage, but they should have told you that before you
> signed up with them.
> -----Original Message-----
> From: Saqib <saqib500@xxxxxxxxxxxxxx>
> To: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx>
> Date: Friday, January 23, 2009 11:23:25 AM
> Subject: [access-uk] Re: BT Broadband Versus Virgin Media?
> Hi Mandy. From my experience in using VM, I think they are poor at
> resolving customers problems such as loss of internet service. I had 3
> modems sent out to me with in 6 months. Finally they through their hands
> up and confessed that the service in my area was poor and was under
> investigation. I wouldn't go near them as they are an unreliable company.
> I have had problems with BT and will say that they are very helpful and
> knowledgeable in resolving issues regarding the loss of internet service.
> It's free to call them and the remote sessions usually solve the issues.
> They don't even let you give up on a problem and they are fully committed
> to resolving your problem. VM just read from text manuals and just repeat
> the same old crap over and over again until the point of you being
> outraged and well stressed wondering what the hell I was thinking about
> when I decided to join this useless company.
> ----- Original Message -----
> From: Mandy
> To: access-uk
> Sent: Thursday, January 22, 2009 11:11 PM
> Subject: [access-uk] BT Broadband Versus Virgin Media?
> We've been with Blueyonder ever since we started using the PC and are
> paying for the fastest broadband speeds does anybody have experience of
> comparing the two?
> Also anybody using the new BT box for TV where you just pay for the extra
> channels you want to watch?
> Sorry I'm not very explicit.
> Mandy.
> __________ NOD32 3786 (20090121) Information __________
> This message was checked by NOD32 antivirus system.
> http://www.eset.com
> --
> Check out my radio and TeamTalk server! http://www.jls-radio.com
> --
> James Scholes
> E-mail: james@xxxxxxxxxxxxxxxx
> MSN/Windows Live Messenger: jamesscholes@xxxxxxx
> AIM: JamesScholes000
> Skype: james.scholes
> Website: http://www.jamesscholes.com
> Blog: http://www.jamesscholes.com/blog
> Twitter: http://www.twitter.com/jamesscholes
> Find me on Facebook! Username: jamesscholes
> Link to Facebook profile:
> http://www.facebook.com/profile.php?id=1375965156&hiq=jamesscholes
> Last.FM Profile: http://www.last.fm/user/jamesscholes000
> --
> Message sent at 04:44:58 PM GMT on Friday, January 23, 2009
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
__________ NOD32 3793 (20090123) Information __________
This message was checked by NOD32 antivirus system.
http://www.eset.com
--
Check out my radio and TeamTalk server! http://www.jls-radio.com
--
James Scholes
E-mail: james@xxxxxxxxxxxxxxxx
MSN/Windows Live Messenger: jamesscholes@xxxxxxx
AIM: JamesScholes000
Skype: james.scholes
Website: http://www.jamesscholes.com
Blog: http://www.jamesscholes.com/blog
Twitter: http://www.twitter.com/jamesscholes
Find me on Facebook! Username: jamesscholes
Link to Facebook profile:
http://www.facebook.com/profile.php?id=1375965156&hiq=jamesscholes
Last.FM Profile: http://www.last.fm/user/jamesscholes000
--
Message sent at 05:40:45 PM GMT on Friday, January 23, 2009
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
