[access-uk] Re: BMIBaby website

Thanks Steve, useful to have confirmation from another experienced screen 
reader user. 


Jackie Cairns
 Braille Specialist
 Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
 Sight and Sound Technology Ltd
 Welton House North Wing
 Summerhouse Road
 Moulton Park
 Northampton
 NN3 6WD
 Telephone: 01604 798024
 Fax: 01604 798090   
 Web: www.sightandsound.co.uk

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Steve Nutt
Sent: 21 February 2010 18:03
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BMIBaby website

Hi Jackie,

I confirm it is completely unusable with Window-Eyes in regard to selecting 
airports etc.  Select Airport seems to be text only, no combo box is visible.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Jackie Cairns
Sent: Sunday 21 February 2010 12:45
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BMIBaby website

So Peter, as a Window-Eyes user, you couldn't access the relevant fields 
either?  A complete nightmare, and 65p per minute as an alternative just for 
good measure!!

It's such a pity as they are very helpful when you actually travel with them.  
From the time I checked in at Birmingham recently, they looked after me until I 
was met in Belfast, and the same coming back.  As this is ongoing for me, I'll 
need to see if I can contact their Customer Relations department or a webmaster 
so that I can book flights myself without relying on sighted friends.


Jackie Cairns
 Braille Specialist
 Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx  Sight and Sound Technology Ltd  
Welton House North Wing  Summerhouse Road  Moulton Park  Northampton
 NN3 6WD
 Telephone: 01604 798024
 Fax: 01604 798090   
 Web: www.sightandsound.co.uk

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Peter Beasley
Sent: 21 February 2010 12:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BMIBaby website

That site is totally unusable. Its a pity that website design doesn't come 
within the scope of the DDA.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>; <bcab@xxxxxxxxxxxxx>
Sent: Sunday, February 21, 2010 10:33 AM
Subject: [access-uk] BMIBaby website


All,

Apologies for cross-posting, but I would welcome any thoughts on the 
difficulties of using this website.

I have had great difficulty trying to bring up the relevant boxes for choosing 
my departure and destination airports and when I wish to travel. 
Using the latest version of JAWS, I just couldn't access the choices.  I even 
tried Accesstogo, something I have never used before, just to try to get a 
different slant on things.  No go!

When I looked at the contact information, I saw that the number you could call 
to book a flight, or speak with a Customer Services agent, cost 65p per minute. 
 Naturally, I didn't entertain that.

This appears to me to be a classic case of an inaccessible website with very 
little in the way of alternative assistance.  In the end, I had to ask a 
sighted friend to book the flight for me last night, something that goes 
against the grain! I got a couple of JAWS users to try the site for me to see 
if it was something I had been doing wrong, but they both quickly confirmed it 
is hopeless.  And Martin tried it using Voiceover on his Mac too.  It told him 
that the information he was trying to reach was inside a frame, but he still 
couldn't open up the boxes to make a selection.

I would be interested to know how alternative screen reader users among you get 
on with this website.  I will be contacting BMIBaby about it.  In terms of 
their assistance when I travelled with them recently for the first time, they 
were excellent, and I encountered absolutely no problems, which is why I am 
using them again over Easter.  It's just the booking of flights with them that 
I am having difficulty with all the time.

Thanks.

Jackie Cairns
 Braille Specialist
 Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx  Sight and Sound Technology Ltd 
Welton House North Wing  Summerhouse Road  Moulton Park  Northampton
 NN3 6WD
 Telephone: 01604 798024
 Fax: 01604 798090
 Web: www.sightandsound.co.uk
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