[access-uk] BMIBaby website

All,

Apologies for cross-posting, but I would welcome any thoughts on the 
difficulties of using this website.

I have had great difficulty trying to bring up the relevant boxes for choosing 
my departure and destination airports and when I wish to travel.  Using the 
latest version of JAWS, I just couldn't access the choices.  I even tried 
Accesstogo, something I have never used before, just to try to get a different 
slant on things.  No go!

When I looked at the contact information, I saw that the number you could call 
to book a flight, or speak with a Customer Services agent, cost 65p per minute. 
 Naturally, I didn't entertain that.

This appears to me to be a classic case of an inaccessible website with very 
little in the way of alternative assistance.  In the end, I had to ask a 
sighted friend to book the flight for me last night, something that goes 
against the grain! I got a couple of JAWS users to try the site for me to see 
if it was something I had been doing wrong, but they both quickly confirmed it 
is hopeless.  And Martin tried it using Voiceover on his Mac too.  It told him 
that the information he was trying to reach was inside a frame, but he still 
couldn't open up the boxes to make a selection.

I would be interested to know how alternative screen reader users among you get 
on with this website.  I will be contacting BMIBaby about it.  In terms of 
their assistance when I travelled with them recently for the first time, they 
were excellent, and I encountered absolutely no problems, which is why I am 
using them again over Easter.  It's just the booking of flights with them that 
I am having difficulty with all the time.

Thanks.

Jackie Cairns
 Braille Specialist
 Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx
 Sight and Sound Technology Ltd
 Welton House North Wing
 Summerhouse Road
 Moulton Park
 Northampton
 NN3 6WD
 Telephone: 01604 798024
 Fax: 01604 798090   
 Web: www.sightandsound.co.uk
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