billy, there are two aspects to receiving A D on V M cable. first and most important is that the set top box has A D enabled, which is performed via the setting menus. Then you need to tune the box to the A D channels which are, as you say, 851 through 855. So the difficult bit is to set the set top box to enable A D. Unfortunately I can't help you here as I have the newV+ box which is different from yours. I suggest you figuratively jump up and down on the phone and complain until you get someone to talk you through the procedure, which is straightforward if you are confident of using the remote control, but far better if you get sighted assistance. HTH Steve Green ----- Original Message ----- From: TrueBlue & Proud To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 12:51 PM Subject: [access-uk] Re: Audio descripption ontelevision Jackie, I just called VM. What a carry on. They just haven't got a clue. The guy was going on about sub titles, and I was pulling out the little hair I have left. I finally got him to understand me, and he put me through the the fault line. The girl wasn't too much help either. She told me which tv channels were AD supported by VM. Which are only 851 to 855, I thanked her, and went through each one of those channels. They all had the AD banner, but no audio discription was apparent. Surely at least one of them were broadcasting the AD at that moment. I'm even more confused after talking with VM. Going to lay down in a darkened room now, Dinky Doo Billy ----- Original Message ----- From: Jackie Cairns To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 12:33 PM Subject: [access-uk] Re: Audio descripption ontelevision Hi Billy It might be that Virgin Media do support Audio Description, but that your box isn't yet set up to receive it. Maybe someone on the list using Virgin Media could clarify this. I'm sure that I heard they don't support it, and that it is only Sky or on certain models of Freeview box. Total nonsense! good grief!! Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace ----- Original Message ----- From: TrueBlue & Proud To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 12:19 PM Subject: [access-uk] Re: Audio descripption ontelevision Hi Jackie, In that case the RNIB AD team are talking nonsense. It was from them I got the Instructions to set-up AD on my TV, and the Instructions were for Virgin Media. No way am I calling VM, it would cost a small fortune. It seems every call now is passed to the techy team at a considerable cost, no thanks, Dinky Doo Billy ----- Original Message ----- From: Jackie Cairns To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 11:55 AM Subject: [access-uk] Re: Audio descripption ontelevision Hi Billy You would need to ask Virgin Media about providing this in some way, but I thought it wasn't available through them. This may have changed though, so don't take my word for that. Your alternative might be to purchase a box that carries it, but I personally don't understand all this crap about not having AD on all appliances that carry Freeview or satellite channels. Let's just have it and stop the nonsense I say. (smiles.) Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace ----- Original Message ----- From: TrueBlue & Proud To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 11:51 AM Subject: [access-uk] Re: Audio descripption ontelevision Jackie, as you know I have Virgin Media cable tv. I had AD setup on my portable television in my bedroom, but it doesn't work for me. I have tried to contact the RNIB AD helpline, but keep getting an answering machine, where I left many messages asking for them to get in contact with me, but as per usual, not heard anything. Just to say, that everything is not all it seems with AD, Dinky Doo Billy ----- Original Message ----- From: Jackie Cairns To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 10:30 AM Subject: [access-uk] Re: Audio descripption ontelevision I think so yes. There is a national campaign going on. Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace ----- Original Message ----- From: Peter Beasley To: access-uk@xxxxxxxxxxxxx Sent: Thursday, March 27, 2008 10:20 AM Subject: [access-uk] Audio descripption ontelevision I just heard a promofor audio description on my local bbcradio station (bbcwm) and wonder if any or all bbc local stations are running this particular promo. Get your FREE SECURE email account from www.topmail.co.uk __________ NOD32 2976 (20080326) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com __________ NOD32 2976 (20080326) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com __________ NOD32 2976 (20080326) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com