[access-uk] Re: An O2 story with lessons to be learned
- From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Feb 2011 13:13:51 -0000
Hi, no I did not know about this?
What exactly does it do then?
I'll go off to have a look thanks, madleen
Madleen Mann
RNIB Customer Sales and Support/Technology
105, Judd Street
London
WC1H 9NE
t: 0207 391 23 08
E: madleen.mann@xxxxxxxxxxx
RNIB's Talking Books Service is a lifeline for thousands of blind and partially
sighted people. At the moment fewer than 1 in 20 titles are available as
talking books. Please donate today to help RNIB provide more. Call 0845 345
0054 or visit rnib.org.uk to help someone find their life again.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 28 February 2011 12:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: An O2 story with lessons to be learned
Hi Madleen.
Have you heard of a service called hullo mail? It replaces your traditional
voicemail with a push based voicemail service, that is to say you install an
app on your phone and whenever a voicemail comes in, you can listen to your
voicemail from within the hullo mail app, even have your voicemails
forwarded to you as email attachments for storage if you so wish. To find
out more, visit www.hullomail.com.
All the best, Ibrahim.
----- Original Message -----
From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, February 28, 2011 10:41 AM
Subject: [access-uk] Re: An O2 story with lessons to be learned
> Jackie,
>
> Just to let you know that the method I think Ibrahim explained here the
> other day importing the contacts via outlook and then syncing it with
> itunes and your iphone works and it's working out quite nicely!
>
> It's automated services such as my voicemail asking me to press certain
> keys what makes me feel so helpless at the moment.
>
> But others than that I love it
>
> Take care,
>
> Madleen Mann
> RNIB Customer Sales and Support/Technology
> 105, Judd Street
> London
> WC1H 9NE
> t: 0207 391 23 08
> E: madleen.mann@xxxxxxxxxxx
>
> RNIB's Talking Books Service is a lifeline for thousands of blind and
> partially sighted people. At the moment fewer than 1 in 20 titles are
> available as talking books. Please donate today to help RNIB provide more.
> Call 0845 345 0054 or visit rnib.org.uk to help someone find their life
> again.
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Jackie Cairns
> Sent: 27 February 2011 13:06
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
> Hi Fran
>
> Getting there, but slowly. Got the apps I downloaded for my Touch
> transferred over to the iPhone, but it's when people text me that throws
> me
> off as I don't know their mobile numbers because of the contacts thing.
> I'll get there. I like the concept, and I've managed to set it up how I
> like the ring tone and text tone etc. One step at a time, Rome wasn't
> built
> in a day I guess!!
>
>
> Kind Regards,
>
> Jackie Cairns
> J&M Work-Ability
>
> jandm@xxxxxxxxxxxxxxxxxx
> www.work-ability.co.uk
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Frances Holman
> Sent: 25 February 2011 16:43
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
> Hi Jacki sorry to hear about all your troubles. I find o2 really helpful,
> but this is just my local shop. How are you managing with the ipone. My
> only experience with the ipone was not great,although I know blind people
> seem to use it effortlessly. I am a braille reader and I think that
> should
> help. However, I did not find this so.
> All the best and get well soon.
>
> fran.
> ----- Original Message -----
> From: "Kevin Cussick" <the.big.white.shepherd@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, February 24, 2011 11:54 AM
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
>
>> Hi,
>>
>> I hope your back is better soon I have a back problem and it makes you a
>> bit miserable some times.
>>
>> Anyway the I phone is just a touch with an i phone app on it really.
>>
>> It's a bit thicker and that's about it I have used both and don't really
>> find it much different,
>>
>> I am sure someone will now come back and say I am wrong but I don't think
>> you will have any problem using this device your a switched on person
>> Good
>
>> luck I and others will help if we can.
>>
>> On 24/02/2011 09:23, Jackie Cairns wrote:
>>> I hope the moderator will forgive a long post, though I will try to make
>>> it
>>> as brief as possible given it is a complex story that requires the major
>>> points only for this purpose.
>>>
>>> In December, I switched from Vodafone to O2 because I get a better
>>> signal
>>> with O2 over here. I was reluctant to do so as I had been with Voda for
>>> many years, but I got a decent Simplicity tariff from O2, and that was
>>> fine.
>>>
>>> Unfortunately, however, when I went to replace a SIM card in my N82, the
>>> holder in which it sits came off in my hand, and I was unable to put it
>>> back, so therefore couldn't get the card to lie in its slot so it could
>>> connect.
>>>
>>> I took the phone to my nearest O2 dealer, explained what had happened,
>>> and
>>> specifically requested they did not touch the software on it, merely
>>> repaired the SIM card holder. They knew it was an unlocked and
>>> unbranded
>>> phone. Now this is a very important point.
>>>
>>> One week or so later, their Repair Centre rang to say that the phone
>>> could
>>> be fixed if I was willing to pay £28.81. I asked if the SIM card holder
>>> had
>>> been fixed, and that everything else on the phone was as I had left it,
>>> that
>>> is, Talks etc. They said it was, so I paid the fee.
>>>
>>> When the phone came back a week later, I was shocked to discover an N86,
>>> locked and branded to O2, sitting in a flimsy box. I contacted the
>>> store
>>> and Repair Centre at this point. I was told that O2 do not accept
>>> unlocked
>>> and unbranded phones for repair, and that mine had either been lost,
>>> destroyed, or flashed, meaning my software had been wiped.
>>>
>>> A very long and drawn out period then ensued. The Store Manager, who
>>> had
>>> been initially very helpful, suddenly went on leave following a
>>> bereavement,
>>> and his Area Manager took over, a less helpful person. I refused to
>>> accept
>>> the N86 given it was locked, branded and refurbished, and didn't even
>>> come
>>> with a charger which is different to that on an N82 anyway.
>>>
>>> I sought legal advice, and that got things going in my favour.
>>> Yesterday,
>>> the Area Manager received the letter I had been advised to write and
>>> copy
>
>>> to
>>> various departments of O2, so they were willing to listen to reason.
>>> Glenn
>>> Tookey at S and S had given them costings for an N82 that he still has a
>>> few
>>> of, plus putting Talks onto a phone etc, but they weren't really
>>> interested.
>>>
>>> During a conversation I had with the Area Manager yesterday, where I
>>> advised
>>> him he had to settle the dispute within 14 days, he said he wished he
>>> could
>>> give me any handset, but was limited in what he could offer. He
>>> happened
>
>>> to
>>> say: "I'd give you an iPhone, Blackberry, anything if it was helpful to
>>> you". When he said iPhone, I decided instantly that it would be my best
>>> route. I've always resisted going down that road, and am happy with my
>>> iPod
>>> Touch. But when he offered me an iPhone fourth generation 32GB, with my
>>> current Simplicity tariff plus an extra five quid for an unlimited data
>>> plan, I took it. He didn't know about VoiceOver, and wondered how a
>>> blind
>>> person would use an iPhone, which is why he'd never offered me one in
>>> the
>>> beginning. I explained how it works, and that Apple has a commitment to
>>> accessibility.
>>>
>>> So everyone, the moral of this story is that if you have problems with
>>> an
>>> existing Nokia phone which contains your Talks or K-Reader software,
>>> don't
>>> assume it will go to Nokia to be repaired as I did. Don't also assume
>>> that
>>> a carrier like O2 will accept an unlocked or unbranded handset, because
>>> they
>>> don't. And be prepared for a run-around if it goes wrong.
>>>
>>> I am not keeping too well at the moment with my back, and this took a
>>> lot
>
>>> of
>>> energy and stress to deal with. But I made O2 give me something
>>> suitable
>
>>> in
>>> the end. I could have stuck with the refurbished N86, but I already
>>> have
>
>>> an
>>> N86. I felt that taking the iPhone for £20 a month on my current tariff
>>> with the inclusion of unlimited WiFi and Hotspots, 600 minutes and
>>> unlimited
>>> texts on a SIM only contract was the best I could get.
>>>
>>> So, as my iPhone is coming within the next few days, I'm going to join
>>> those
>>> of you who are working your way through the steep learning curve to use
>>> it.
>>> An iPod Touch is one thing, but an iPhone is a bit more than that, so
>>> I'll
>>> certainly welcome any help if I shout for it.
>>>
>>> Sorry for such a long rant, but there are things worth noting as I've
>>> discovered over recent weeks.
>>>
>>> Kind Regards,
>>>
>>> Jackie Cairns
>>> J&M Work-Ability
>>>
>>> jandm@xxxxxxxxxxxxxxxxxx
>>> www.work-ability.co.uk
>>>
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>>
>> --
>> All The Best
>> Kevin Cussick
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