[access-uk] Re: An O2 story with lessons to be learned

  • From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 28 Feb 2011 11:53:37 -0000

I tried to be very "clever" and thought I could save it onto my old phone put 
the sim in (the new sim) and save it to the new sim and it messed it all up
Could you use outlook that once?

Otherwise would getting akeyboard and putting them in manually be a better 
option?

 Take care,  


Madleen Mann
RNIB Customer Sales and Support/Technology 
105, Judd Street
London 
WC1H 9NE
t: 0207 391 23 08 
E: madleen.mann@xxxxxxxxxxx

RNIB's Talking Books Service is a lifeline for thousands of blind and partially 
sighted people. At the moment fewer than 1 in 20 titles are available as 
talking books. Please donate today to help RNIB provide more. Call 0845 345 
0054 or visit rnib.org.uk to help someone find their life again.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Carol Pearson
Sent: 28 February 2011 11:03
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: An O2 story with lessons to be learned

Trouble is, I don't really use Outlook so would have to import into Outlook, 
then move again!  I want to find a better way if I can so am open to ideas.

--
Carol P
---- Original Message ----
From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, February 28, 2011 10:41 AM
Subject: [access-uk] Re: An O2 story with lessons to be
learned

> Jackie,
>
> Just to let you know that the method I think Ibrahim
> explained here the other day importing the contacts via
> outlook and then syncing it with itunes and your iphone
> works and it's working out quite nicely!
>
> It's automated services such as my voicemail asking me to
> press certain keys what makes me feel so helpless at the
> moment.
>
> But others than that I love it
>
> Take care,
>
> Madleen Mann
> RNIB Customer Sales and Support/Technology
> 105, Judd Street
> London
> WC1H 9NE
> t: 0207 391 23 08
> E: madleen.mann@xxxxxxxxxxx
>
> RNIB's Talking Books Service is a lifeline for thousands
> of blind and partially sighted people. At the moment
> fewer than 1 in 20 titles are available as talking books.
> Please donate today to help RNIB provide more. Call 0845
> 345 0054 or visit rnib.org.uk to help someone find their
> life again.
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie
> Cairns
> Sent: 27 February 2011 13:06
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be
> learned
>
> Hi Fran
>
> Getting there, but slowly.  Got the apps I downloaded for
> my Touch
> transferred over to the iPhone, but it's when people text
> me that throws me
> off as I don't know their mobile numbers because of the
> contacts thing.
> I'll get there.  I like the concept, and I've managed to
> set it up how I
> like the ring tone and text tone etc.  One step at a
> time, Rome wasn't built
> in a day I guess!!
>
>
> Kind Regards,
>
> Jackie Cairns
> J&M Work-Ability
>
> jandm@xxxxxxxxxxxxxxxxxx
> www.work-ability.co.uk
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Frances Holman
> Sent: 25 February 2011 16:43
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be
> learned
>
> Hi Jacki sorry to hear about all your troubles.  I find
> o2 really helpful,
> but this is just my local shop.  How are you  managing
> with the ipone. My
> only experience with the ipone was not great,although I
> know blind people
> seem to use it effortlessly.  I am a braille reader and I
> think that should
> help. However, I did not find this so.
> All the best and get well soon.
>
> fran.
> ----- Original Message -----
> From: "Kevin Cussick"
> <the.big.white.shepherd@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, February 24, 2011 11:54 AM
> Subject: [access-uk] Re: An O2 story with lessons to be
> learned
>
>
>> Hi,
>>
>> I hope your back is better soon I have a back problem
>> and it makes you a bit miserable some times.
>>
>> Anyway the I phone is just a touch with an i phone app
>> on it really.
>>
>> It's a bit thicker and that's about it I have used both
>> and don't really find it much different,
>>
>> I am sure someone will now come back and say I am wrong
>> but I don't think you will have any problem using this
>> device your a switched on person Good
>
>> luck I and others will help if we can.
>>
>> On 24/02/2011 09:23, Jackie Cairns wrote:
>>> I hope the moderator will forgive a long post, though I
>>> will try to make it
>>> as brief as possible given it is a complex story that
>>> requires the major points only for this purpose.
>>>
>>> In December, I switched from Vodafone to O2 because I
>>> get a better signal with O2 over here.  I was reluctant
>>> to do so as I had been with Voda for many years, but I
>>> got a decent Simplicity tariff from O2, and that was
>>> fine.
>>>
>>> Unfortunately, however, when I went to replace a SIM
>>> card in my N82, the holder in which it sits came off in
>>> my hand, and I was unable to put it back, so therefore
>>> couldn't get the card to lie in its slot so it could
>>> connect.
>>>
>>> I took the phone to my nearest O2 dealer, explained
>>> what had happened, and
>>> specifically requested they did not touch the software
>>> on it, merely repaired the SIM card holder.  They knew
>>> it was an unlocked and unbranded phone.  Now this is a
>>> very important point.
>>>
>>> One week or so later, their Repair Centre rang to say
>>> that the phone could
>>> be fixed if I was willing to pay £28.81.  I asked if
>>> the SIM card holder had
>>> been fixed, and that everything else on the phone was
>>> as I had left it, that
>>> is, Talks etc.  They said it was, so I paid the fee.
>>>
>>> When the phone came back a week later, I was shocked to
>>> discover an N86, locked and branded to O2, sitting in a
>>> flimsy box.  I contacted the store and Repair Centre at
>>> this point.  I was told that O2 do not accept unlocked
>>> and unbranded phones for repair, and that mine had
>>> either been lost, destroyed, or flashed, meaning my
>>> software had been wiped.
>>>
>>> A very long and drawn out period then ensued.  The
>>> Store Manager, who had been initially very helpful,
>>> suddenly went on leave following a bereavement,
>>> and his Area Manager took over, a less helpful person.
>>> I refused to accept
>>> the N86 given it was locked, branded and refurbished,
>>> and didn't even come
>>> with a charger which is different to that on an N82
>>> anyway.
>>>
>>> I sought legal advice, and that got things going in my
>>> favour. Yesterday,
>>> the Area Manager received the letter I had been advised
>>> to write and copy
>
>>> to
>>> various departments of O2, so they were willing to
>>> listen to reason. Glenn
>>> Tookey at S and S had given them costings for an N82
>>> that he still has a few
>>> of, plus putting Talks onto a phone etc, but they
>>> weren't really interested.
>>>
>>> During a conversation I had with the Area Manager
>>> yesterday, where I advised
>>> him he had to settle the dispute within 14 days, he
>>> said he wished he could
>>> give me any handset, but was limited in what he could
>>> offer.  He happened
>
>>> to
>>> say: "I'd give you an iPhone, Blackberry, anything if
>>> it was helpful to you".  When he said iPhone, I decided
>>> instantly that it would be my best route.  I've always
>>> resisted going down that road, and am happy with my iPod
>>> Touch.  But when he offered me an iPhone fourth
>>> generation 32GB, with my current Simplicity tariff plus
>>> an extra five quid for an unlimited data plan, I took
>>> it.  He didn't know about VoiceOver, and wondered how a
>>> blind
>>> person would use an iPhone, which is why he'd never
>>> offered me one in the beginning.  I explained how it
>>> works, and that Apple has a commitment to accessibility.
>>>
>>> So everyone, the moral of this story is that if you
>>> have problems with an existing Nokia phone which
>>> contains your Talks or K-Reader software, don't
>>> assume it will go to Nokia to be repaired as I did.
>>> Don't also assume that
>>> a carrier like O2 will accept an unlocked or unbranded
>>> handset, because they
>>> don't.  And be prepared for a run-around if it goes
>>> wrong.
>>>
>>> I am not keeping too well at the moment with my back,
>>> and this took a lot
>
>>> of
>>> energy and stress to deal with.  But I made O2 give me
>>> something suitable
>
>>> in
>>> the end.  I could have stuck with the refurbished N86,
>>> but I already have
>
>>> an
>>> N86.  I felt that taking the iPhone for £20 a month on
>>> my current tariff with the inclusion of unlimited WiFi
>>> and Hotspots, 600 minutes and unlimited
>>> texts on a SIM only contract was the best I could get.
>>>
>>> So, as my iPhone is coming within the next few days,
>>> I'm going to join those
>>> of you who are working your way through the steep
>>> learning curve to use it.
>>> An iPod Touch is one thing, but an iPhone is a bit more
>>> than that, so I'll
>>> certainly welcome any help if I shout for it.
>>>
>>> Sorry for such a long rant, but there are things worth
>>> noting as I've discovered over recent weeks.
>>>
>>> Kind Regards,
>>>
>>> Jackie Cairns
>>> J&M Work-Ability
>>>
>>> jandm@xxxxxxxxxxxxxxxxxx
>>> www.work-ability.co.uk
>>>
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>>
>> --
>> All The Best
>> Kevin Cussick
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