[access-uk] Re: Access to Patientline facilities

  • From: "Peter Beasley" <p.beasley@xxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 24 Oct 2007 11:08:17 +0100

Yes, they have been forced to reducethere charges. In some hospitals patients are permitted to use mobile phones except in certain wards. A blind friend of Mine spent over 6 months in hospital in Hull and they did let her use her phone. ----- Original Message ----- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx> 

To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, October 24, 2007 11:01 AM
Subject: [access-uk] Re: Access to Patientline facilities



Jackie, I wasn't trying to sidestep the issue of accessability you
raised, but it reminds me of a friend who is total who spent a couple
of months or more in hospital, and in his case it happened to be
advanced back surgury - and he did use the in-house phone facility, or
patient line.  I don't recall him saying he had difficulty with it.
Mind you, another friend of ours did take in a mobile, but as it
happened it wasn't too practical to use it as the hospital was low
lying with surrounding trees which tended to screen the signal
somewhat.  Think it worked out on the communal leisure area though.

I must say I'm getting increasingly annoyed by the supposed legitimacy
of holding people to randsome in the use of services such as these.
It is high time some strict regulation was brought to bear on these
services.  I might out of interest take a look at what the Consumers'
Association's take on this is.  I have an increasing concern too over
premium rate numbers, but maybe that's best left out of this
discussion.

Hope we get more contributions of this.

Cheers,

From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx

-----Original Message-----
Jackie Cairns


Looking at the info on the NHS Grampian website Ray, it clearly states
the
use of mobiles within the hospital is not permitted due to what they
describe as interference with electrical equipment.  I will be on a
high
dependency ward for a while, though hopefully not all the time.  I
will ask
about taking my phone, but that's what is posted on the website as of
the
end of July this year.

I just wondered if anyone has used these Patientline facilities.  You
can
almost guarantee they won't be accessible to us.  Blimey it's
expensive
being incapacitated isn't it?  (smile.)

Jackie
----- Original Message -----
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, October 24, 2007 10:04 AM
Subject: [access-uk] Re: Access to Patientline facilities



Jackie, I understand Patient Line has had to bring its prices down

of

late, no doubt due to competition from people using their mobiles.

I'd say there's a fair chance you can use your mobile in hospital,

and

a lot of the stories put around about interference to 'sensitive'
equipment were spread no doubt by patient line itself, and don't

think

I'm being unduly synical there.  Still this said there are some

units

in hospitals that might indeed have issues with mobiles.

From Ray
I can be contacted off-list at:
mailto:ray-48@xxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On
Behalf Of Jackie Cairns
Sent: 24 October 2007 9:50AM
To: Access UK Mailing List
Subject: [access-uk] Access to Patientline facilities


Hi All

Browsing the website of the hospital I shall be admitted to soon, I
have pasted below some information about Patientline facilities, and
wonder if anyone has used them before and, if so, how accessible

they

are.  The last time I was in there they just had a pay phone that

you

could spend a fortune to access with a card you put in the slot.

But

it seems to have gone a lot further than that now, and I wonder if
anyone else has used the facilities available.

Thanks.

Jackie

Patientline® is now available as an option to patients on some of

our

wards. This system lets you make and receive phone calls from your
bedside. Family
and friends can call you directly at your bedside, using your

personal

Patientline® number. If you have to move to a different ward during
your stay, your
Patientline® account moves with you.   Outgoing telephone calls are
charged at 26p per minute.  Incoming calls are charged to the caller
at 39p per minute
off peak times and 49p per minute at peak times.  The answer phone

and

messaging services are free.

The Patientline® system also gives you access to 33 TV channels, 5
radio channels, internet and e-mail facilities and 8 games.  The

radio

channels are available
for free.  All the other services (excluding phone calls) cost £2.90
for 24 hours, £7.00 for a 3 day package (saving you £1.70) or £10.00
for a five day
package (saving you £4.50).

As well as offering the radio channels for free, Patientline® offer

a

number of other free services including 1 hour of free TV each day

at

breakfast-time
and free TV for children up to and including 16 years of age (until
9pm).

Vending machines have been installed in public areas throughout the
hospitals so that you or your relatives can purchase cards which

will

enable you to
use the services available.  Credits for using the system can also

be

purchased using your credit or debit card at your bedside unit.

You will receive information on using Patientline® when you enter
hospital. Information leaflets are also available in public areas of
the hospitals.



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