[access-uk] Re: APPLE SUPPORT
- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 11 Oct 2011 08:41:13 +0100
Hi Brian.
Apple have obviously been very indulgent to you, especially when their
guarantee clearly doesn't cover accidental damage or misuse even if you have
Apple Care. Do you know something we don't when it comes to dealing with
the tech monolith? As for my support experience, shall we say I will never
be buying Apple care if the standard of support I've received is anything to
go by. I had a problem with my Apple ID and Find My IPhone, and not only
did the agent I spoke to have absolutely no bloody idea what I was talking
about, they were in eastern Europe, had a really strong accent and the line
quality was awful. They even had the cheek afterward to send me an email
with possible solutions to my enquire with totally the wrong information and
knowledge base articles and to claim that my support call had been dealt
with and my case was closed etc. I did manage to get things sorted in the
end but my network operator Three offers better service to its customers
that's for sure, at least I've found so.
All the best, Ibrahim.
-----Original Message-----
From: Williams Family
Sent: Monday, October 10, 2011 10:26 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: APPLE SUPPORT
not the experience i've had. their aftersales have been superb. We have a
friend who had her ipod replaced free of charge after she dropped it in a
cup of tea, and another who had one replaced one after their daughter had
dropped it. I've found them very helpful and patient over the phone with
support.
Brian
--------------------------------------------------
From: "Frances Holman" <franholman755@xxxxxxxxxxxxxx>
Sent: Monday, October 10, 2011 9:59 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: APPLE SUPPORT
apple arfe not that helpful. they wanted to charge me 25 pounds just for
telling me how to change the volume on my ipod. Needless to say I told
them where to go with their support.
----- Original Message -----
From: "Paul Leake" <paul.leake@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, October 09, 2011 11:04 PM
Subject: [access-uk] Re: APPLE SUPPORT
Carol, it's 0844 2090611
hth
Cheers
Paul
paul.leake@xxxxxxxxxxxx
----- Original Message -----
From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, October 09, 2011 10:26 PM
Subject: [access-uk] APPLE SUPPORT
Hi all,
I need to contact Apple's technical support and wonder if anyone has the
number for the UK.
Ideally I could go into the store but want to avoid this if possible
because I've been pretty sick and want to cut down on all unnecessary
outings for a little longer. I do believe Apple can probably help me
without my being with them and so would like to give it a go.
Help much appreciated. Thanks.
--
Carol P
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