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We've gotten several reports of users not being able to [un]subscribe due to confirmation emails (sent to the user [un]subscribing if the [un]subscribe-mode is set to 'confirm') not working. The problem is actually that the email becomes mis-formatted due to a poor design decision in Outlook 2002.
The issue is that Outlook 2002 provides users with an option of "removing extra line breaks" so that the confirmation email that should contain the text
//job
appsub 'list' 'email' \
'cookie'
//eoj
actually ends up looking like:
//job
appsub 'list' 'email' \ 'cookie' //eoj
This ordinarily wouldn't be a problem, since it's just how the user is viewing the message, but the "poor design decision" we mentioned above comes in when the user goes to reply to the message: the "extra line breaks," as they're called, are stripped from the reply as well! In other words, Outlook is munging the email.
The solution, as far as we know (use of Outlook isn't allowed at FreeLists), is to simply uncheck that particular option in the client.
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The FreeLists Faq-O-Matic
What is "quoted-printable?"