FreeLists / webproducers / [webproducers] Re: client question

["Tim Slavin (Red House Communications, LLC)" <tim@xxxxxxxxxxxxxxxxxxxxxxxxxx>]

In addition to the responses already (which I agree with =
wholeheartedly), I
would give clients the editorial tools to do the content themselves. =
There
are tools like Macromedia Contribute ($99 a seat) which work well =
(unless
the company uses proxy server(s) to get to the internet in which case =
it's a
tossup).

The downside to letting the client handle loading the content and images =
is
GIGO (garbage in, garbage out). It's sort of a waste of time to develop =
a
workable design and info architecture only to have it sabotaged by a
client's (poor) taste in copy and imagery. But that could be an =
opportunity,
too: the client puts up the first draft and you contract to polish it.

Tim

-----Original Message-----
From: webproducers-bounce@xxxxxxxxxxxxx
[mailto:webproducers-bounce@xxxxxxxxxxxxx] On Behalf Of m o r r y
Sent: Monday, May 12, 2003 9:30 PM
To: webproducers@xxxxxxxxxxxxx
Subject: [webproducers] client question



How do you manage a client issue where the client was responsible for
content.

The content was not of great quality (copy and photos), it was only
moderately organized, and then the client started making requests for
specific functionality related to content that deviated from what was =
scoped
including formatting of content without any general or specific =
instructions
or guidelines (e.g. bold, bullet list, headline).

How do you  manage this sort of thing? How much do you expect of your
clients when they supply the content/copy? How much coaching do you =
provide?

 I usually tell my clients we will make comments and suggestions on =
their
content but usually wind up doing a bit more in the name of service.



_________________________________________________________________________=
_
To unsubscribe send a blank message with unsubscribe in the subject to
webproducers-request@xxxxxxxxxxxxx

To access our webform (instead of sending e-mail) for popular commands
including subscribe, unsubscribe, digest, and vacation  visit
www.WebProducers.org. You can also access the list archive at the =
website.

Questions and comments are welcome just e-mail  info at webproducers dot =
org




__________________________________________________________________________
To unsubscribe send a blank message with unsubscribe in the subject to 
webproducers-request@xxxxxxxxxxxxx

To access our webform (instead of sending e-mail) for popular commands 
including subscribe, unsubscribe, digest, and vacation  visit  
www.WebProducers.org. You can also access the list archive at the website.

Questions and comments are welcome just e-mail  info at webproducers dot org