[webproducers] Re: client question

[Ruth Kaufman <ruth@xxxxxxxxxxxxxxx>]

I typically assume that the client is going to need content  
development/writing services and then modify the proposal if they  
adequately convince me that they don't. This involves a good deal of  
Q&A on my part to either discover that they do, indeed, have the  
content or the ability to prepare it or to demonstrate that they do,  
indeed, need my content development services. I'm trying to get away  
from widely held assumptions that content is an afterthought.

This won't help you in your current situation, but hopefully it's been  
worth chiming in. In your particular situation, I would probably create  
some kind of inventory or spreadsheet showing exactly what content and  
functionality is in scope, what has already been done, and what still  
needs to be done that's both in and out of scope. In other words, let  
Excel be the bad guy so you can be the good guy in the negotiation.

hth,
Ruth

On Tuesday, May 13, 2003, at 12:29 AM, m o r r y wrote:

>
> How do you manage a client issue where the client was responsible for
> content.
>
> The content was not of great quality (copy and photos), it was only
> moderately organized, and then the client started making requests for
> specific functionality related to content that deviated from what was  
> scoped
> including formatting of content without any general or specific  
> instructions
> or guidelines (e.g. bold, bullet list, headline).
>
> How do you  manage this sort of thing? How much do you expect of your
> clients when they supply the content/copy? How much coaching do you  
> provide?
>
>  I usually tell my clients we will make comments and suggestions on  
> their
> content but usually wind up doing a bit more in the name of service.
>
>
>
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• References:
  • [webproducers] client question
    • From: m o r r y

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