FreeLists / webproducers / [webproducers] Re: client question

["David Kelleher" <david_kelleher@xxxxxxxxxx>]

I have done the same, ending up doing a lot of editing beyond the scope
of the project. I now budget for it up front and tell clients that content
editing and formatting is part of the service I provide. It's an extra step
to show them that writing for the web is a different skill than writing for
print or other media - but in the end, clients notice the improvement and
I'm compensated for the extra effort.

If they are writing the content I just ask them to make it as web friendly
as they can, and give them a few tips. I'll then prepare it for the web, using
my judgement if they don't provide direction.

David

> 
> How do you manage a client issue where the client was responsible for
> content.
> 
> The content was not of great quality (copy and photos), it was only
> moderately organized, and then the client started making requests for
> specific functionality related to content that deviated from what was scoped
> including formatting of content without any general or specific instructions
> or guidelines (e.g. bold, bullet list, headline).
> 
> How do you  manage this sort of thing? How much do you expect of your
> clients when they supply the content/copy? How much coaching do you provide?
> 
>  I usually tell my clients we will make comments and suggestions on their
> content but usually wind up doing a bit more in the name of service.


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