FreeLists / webproducers / [webproducers] Re: client question

["Aaron Janowski" <ajanowski@xxxxxxxxxxxx>]

When you enter into a job without adequate definition of the task on paper,
whether a contract or a letter, you leave yourself open for getting nickel
and dimed to death. Every contract job is exactly that, a contract job, and
requires preparation, agreement and limits on the work by definition.

If you are stuck after the fact in such a situation, face to face
negotiation is the safe way out.
"We agreed that.............", "You requested that......... not
this.................".
"How would you like to resolve this so we can keep working and finish the
job?"

Aaron Janowski
Wellsley Corporation
www.wellsley.com


----- Original Message -----
From: "m o r r y" <morry@xxxxxxxxxxxxxxxx>
To: <webproducers@xxxxxxxxxxxxx>
Sent: Tuesday, May 13, 2003 12:29 AM
Subject: [webproducers] client question


>
> How do you manage a client issue where the client was responsible for
> content.
>
> The content was not of great quality (copy and photos), it was only
> moderately organized, and then the client started making requests for
> specific functionality related to content that deviated from what was
scoped
> including formatting of content without any general or specific
instructions
> or guidelines (e.g. bold, bullet list, headline).
>
> How do you  manage this sort of thing? How much do you expect of your
> clients when they supply the content/copy? How much coaching do you
provide?
>
>  I usually tell my clients we will make comments and suggestions on their
> content but usually wind up doing a bit more in the name of service.
>
>
>
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