FreeLists / webproducers / [webproducers] Re: Intranet Functionalities, Do's and Don'ts

["Roger Kozol" <rkozol@xxxxxxxxxxx>]

I agree with all of Zahid's points, particularly #1, #5 and #7.  The end 
user is the primary audience, and every intranet is as unique as the company 
that uses it.  Find out what that audience wants most.

The only "killer app" I have encountered for all companies, large and small, 
is some variation of an up-to-date online staff search - no matter how 
simple.  If, along with accurate names and contact information, you can also 
provide information that gets people the answers to the "who" and "how" 
questions ("Who do I ask about...?", "How do I do or get..."), you will win 
the ROI strategy with management and the usability strategy with the staff.

Then you can build on that trust.

-Roger-

>From: "Mr Green" <zahid@xxxxxxxxxxxxxxxxxxxx>
>Reply-To: webproducers@xxxxxxxxxxxxx
>To: <webproducers@xxxxxxxxxxxxx>
>Subject: [webproducers] Re: Intranet Functionalities, Do's and Don'ts
>Date: Wed, 31 Dec 1997 23:28:40 -0000
>
>
>Chris - I' d do the following
>
>(1) Find what the users want  not the management
>(2) How it can benefit the organisation
>(3) What the technical infrastucture is - what server OS are they running,
>ie Unix, Linux , PC, mac Web Server etc
>(4) Look @ browser variance
>(5) Empower the users - Content Management Systems + Training - cost issue
>(6) Levels of control over content - editoral issues
>(7) Involve   the users all the way through
>(8) Use flash where it's needed
>(9) In theory, a good controlled environment for usability testing,  since
>you know your audience,
>  in practice a minefield
>
>Good luck
>
>Zahid
>
>
>
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