Lewis, if you formatted and reinstalled the OS and you continue to experience the glitches, your HDD is not at fault. Unless XP differs from all the previous Windows, it will by default check the disk for integrity prior to install and if errors are found it will exit the set up and tell you the installation is a no go. My experience leads me to suspect that one of your RAM sticks may be at fault. If your PC is no longer under warranty and you are capable of doing so, I suggest you remove all the memory modules and reinstall one at a time, then reboot. If boot is successful, remove it and try the next one, etc., to see if you can isolate a bad memory stick that would cause you to have to reinstall, which is what you say it has instructed you to do, even after just getting through a reinstallation. If you PC is under warranty, call the manufacturer for help and don't open the box or you may lose your rights. I tried accessing the page and it was empty on the first try. I closed it and tried again and it loaded OK. A server glitch at Microsoft?<shrug>, maybe. Here is that page which you cannot reach. Look it over and tell us which you think is the error listed that most resembles your situation. I'll then go to it and tell you what solution is offered and the steps to take, but I suspect it is a memory module gone bad or incompatible with the rest of what is installed in your PC. Right off the bat it instructs you to run SFC - do it. If your current configuration allows you to conduct these basic repair procedures, go for them! No harm can come of it and it may help solve your woes. Then it instructs you to repair Internet Explorer - do it. Shut down & reboot. Did it help?? You haven't added any memory since you got your box and it is just as it came from the manufacturer, correct? You don't have a second PC through which you can access this info, do you? Good luck and let me know what I can do to help you further. tomas. Microsoft concedes that its software needs to be designed better, but it also points to the need for users to help ensure their own security. IMO, the solution is: Use Linux! ------------------------------------------------------- http://v4.windowsupdate.microsoft.com/troubleshoot/ Windows Update Troubleshooter The following information has helped people troubleshoot problems reported to Microsoft Product Support. Conditions for using this information are in Microsoft's terms of use. Select a category below to get help on resolving your issue. Want to search this content fast? On the menu bar above, click "Find" on the "Edit" menu and type a word or phrase to search for. Problem reaching Windows Update Problem Downloading/Installing a Software (Non-Driver) item Problem Downloading/Installing a Driver Other -------------------------------------------------------------------------------- Problem reaching Windows Update While the Windows Update Web site is loading, you receive Initialization error 0x8007007e Problem Description: While the Windows Update Web site is loading you get an error (Initialization error 0x8007007e). In the Windows Update.log file you may see an error similar to this: Error IUENGINE Determining machine configuration (Error 0x8007007E: The specified module could not be found.) This is usually because the Windows file Urlmon.dll is missing or not properly registered, or the Windows Cabinet.dll file is missing or corrupted. Resolutions: Steps to try For Windows XP: Run the System File checker to replace these two files (CABINET.DLL and URLMON.DLL). 1. Click "Start," and then click "Run." 2. In the "Run" dialog box, type "SFC /scanonce" (w/o the quotes), and then click "OK." Steps For Windows 2000: Suggestion 1 Follow the instructions below to register URLMON.DLL: 1. Click "Start," and then click "Run." 2. In the "Run" dialog box, type "REGSVR32 URLMON.DLL" (w/o the quotes) and then click "OK." You should see a popup message that this process succeeded. 3. Try the Windows Update site and see if you still get the error. Suggestion 2 Run the Internet Explorer Repair Tool using the instructions below: 1. Click "Start," point to "Settings," and then click "Control Panel." 2. Double-click "Add or Remove Programs." 3. On the "Install/Uninstall" tab, click "Microsoft Internet Explorer." 4. Click "Add/Remove," click "Repair the current installation of Internet Explorer," and then click "OK." Suggestion 3 Try installing the current version of the Microsoft XML Parser. The current version is MSXML Parser 3.0 SP2 and it can be downloaded from this link: http://www.microsoft.com/downloads/details.aspx?FamilyId=B1AD2C0A-8CC6-443B-AB83-F8516C72FAC1&displaylang=en NOTE: This link is rather long so make sure part of the link's text hasn't wrapped onto a new line of text. You can also search for this download at Microsoft's Download Center. Here is the link: http://www.microsoft.com/downloads/search.aspx?displaylang=en After the installation try the Windows Update site and see if you get the error. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update site is loading, you receive Initialization Error 0x800B0004 or Error 0x800B0003 Problem Description: Unable to access the Windows Update site. The Windows Update.log file contains the following error message(s): Error IUCTL Digital Signatures on file C:\Program Files\WindowsUpdate\V4\iuident.cab are not trusted (Error 0x800B0003: The form specified for the subject is not one supported or known by the specified trust provider.) Error IUCTL Digital Signatures on file C:\Program Files\WindowsUpdate\V4\iuident.cab are not trusted (Error 0x800B0004: The subject is not trusted for the specified action.) Resolutions: There are several potential causes for this error. First of all, make sure you are running the current version of Internet Explorer. At this time, the current version is IE 6 SP1. You can install IE 6 SP1 from this link: http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp Secondly, if you are using a proxy server ask your network administrator to make sure that the proxy server is set to allow anonymous connections to the Internet. Some more specific steps you can try to resolve this issue: Suggestion 1 ============ Register the following files with these steps: 1. Click on Start, Run and type "REGSVR32 SOFTPUB.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 2. Click on Start, Run and type "REGSVR32 INITPKI.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 3. Click on Start, Run and type "REGSVR32 MSSIP32.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 4. Now try the Windows Update site and see if you get the same error. -------------------------------------------------------------------------------- Suggestion 2 ============ Open Internet Explorer Click "Tools" and then click "Internet Options". Click "Advanced," and then check "Use HTTP 1.1 through Proxy Connections" check box. Click the OK button. -------------------------------------------------------------------------------- Suggestion 3 ============ If there is a HOSTS (or HOSTS.SAM) file on your system that has an entry for the Windows Update site, then comment out or delete the entry. The IP addresses of the site change constantly so you don't want to have any static IP entries. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this C:\WINDOWS\System32\iuctl.dll is not a valid windows image. Please check this against your installation diskette Problem Description: When attempting to access the Windows Update Web site you receive this error message. It's possible that one or more Windows Update components are corrupted. Resolutions: Download new controls from http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save them to your desktop. Follow the instructions below to extract the .cab file: 1. Right click on iuctl.cab. 2. Click "Extract to." 3. Indicate the location to which you want the file extracted and click "OK." 4. Go to the location you selected and right click "iuctl.inf." 5. Click "Install." -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x80072F78 Problem Description: Windows Update has encountered an error and cannot display the requested page. Resolutions: This error is proxy/firewall related, so double-check your firewall/proxy settings. Try disabling your firewall and see if the error persists. CheckPoint Firewall is one product that is a known culprit of this error. Make sure that TCP/IP ports 80 and 443 are open in both directions. Make sure your firewalls are not blocking scripting functions on web site. This error is the result of your PC's inability to connect to a component of the Windows Update site. Disable all 3rd party applications (like Anti-Virus software) before accessing the site. Here are a few ways to try to resolve this issue: Suggestion 1 =========== Check your HOSTS file (it may also be called HOSTS.SAM) and make sure you don't have any static IP entries for the Windows Update web site listed in the file. If you are running Win98/ME, the HOSTS file will be in this folder: C:\Windows If you are running WinNT/2K/XP, it will be in this folder: C:\WINDOWS\system32\drivers\etc You can use Notepad to open the HOSTS file. You may need to "tell" Windows to use Notepad to open the file. Applications like web accelerators, TweakMasterDNS, etc. can add static IP entries for the Windows Update site into your HOSTS file and when this happens you will get the 0x80072F76 error message. Suggestion 2 =========== Check your firewall/proxy settings and also try disabling your firewall. This error is the result of your PC's inability to connect to a component of the Windows Update site. Disable all 3rd party applications (including anti-virus) before accessing the site. Suggestion 3 =========== You may be able to resolve this issue by adding the following Web sites to the trusted sites list in Internet Options: http://Windowsupdate.microsoft.com http://V4.Windowsupdate.microsoft.com https://v4.Windowsupdate.microsoft.com (Note: The https is correct) http://Download.Windowsupdate.com To add these web sites to the list, follow these steps: 1. Open Internet Explorer. 2. Click "Tools," and then click "Internet Options." 3. Click "Security." 4. Click the Trusted Sites icon. 5. Click "Sites." 6. Clear the check box "Require server verification (https:)for all sites in this zone." 7. Add all four sites listed above. Suggestion 4 =========== This issue may be resolved by adding the Windows Update sites to the exceptions list in the Internet Options Proxy Settings. To access the Exceptions settings: 1. Open Internet Explorer 2. Click "Tools" and then click "Internet Options." 3. Click "Connections" and then click "LAN Settings." 4. Click "Advanced" and add windowsupdate.microsoft.com; v4.windowsupdate.microsoft.com, and download.windowsupdate.com to the exceptions list.If you run other proxy/firewall software, then add the sites to the exception list for those applications as well. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x801901F6 Problem Description: While the Windows Update Web site is loading you receive the following message "No updates available" and the log file reads error 0x801901F6 after first getmanifest. Resolutions: This error indicates that you are running Netscape Proxy Server version 3.52 proxy which is not HTTP compliant. To resolve this issue you need to download updates from the following Web sites: Critical updates: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/current.asp Recommended downloads: http://www.microsoft.com/downloads -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x80070052 Problem Description: Attempting to access Windows Update results in error 0x80070052 error displayed in an error page. Windows Update.Log shows no errors. Resolutions: This problem has been seen where the Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion specifies the Program Files directory as "H:\Program Files" All program files are on H: However, the Windows Update folder was in a Program Files directory on C: This was resolved by copying the WindowsUpdate folder From C: to H: -------------------------------------------------------------------------------- Had a customer add the same "..\program files\windowsupdate\v4\temp directory" paths to his existing drives (had several e:\f:\h:\t:\etc..) (made sure the iuident.cab was in each also) WU site worked fine after applying these paths. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When using the Windows Update Web site you receive the following message: Error: 0x8007045A ERROR_DLL_INIT_FAILED Problem Description: You are unable to download updates from the Windows Update Web site and you receive the following message: Error: 0x8007045A ERROR_DLL_INIT_FAILED Resolutions: You can resolve this issue by upgrading or reinstalling the latest version of the XML parser from http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp -------------------------------------------------------------------------------- You can resolve this issue by copying the following DLL files from a computer that is working to the affected computer: msxml3.dll msxml3a.dll msxml3r.dll After replacing the files, restart your computer. You should be able to use the Windows Update Web site. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization Error 0x80040FF2 Problem Description: When attempting to access Windows Update on certain localized versions of Windows, one of several methods could fail in the XML parser, causing the site to fail to load with error number 0x80040FF2. Resolutions: To resolve this issue, upgrade to the latest version of Internet Explorer. Alternatively, you can upgrade your XML parser to the most recent version (currently available at http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp). -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 80072EF7 When Accessing Site Problem Description: When trying to access the Windows Update site you may receive error 80072EF7 Resolutions: To resolve this issue, verify that there is a valid Gateway IP address listed for your network adaptor. How to Check the Default Gateway Value -------------------------------------- For W98 and ME systems 1. Click Start, click Run, type "winipcfg" (without the quotation marks), and then click OK. 2. Click your network adapter, and then click More Info. 3. If the default gateway is blank, the value is not configured. For W2K, XP and Windows Server 2003 1. Click Start, Click Run, type CMD 2. In the DOS windows type ipconfig 3. Find the listing for your network adaptor 4. If the default gateway is blank, the value is not configured. If the gateway is blank please check with the network administrator to have an appropriate gateway entered. The following list that describes default gateway address options is provided for your convenience, and may not include an optimal choice for your LAN configuration. Note that it does not include security or firewall services considerations. - A significant number of small networks may be connected to the Internet by using a device that provides DHCP, as well as NAT (or ICS) services. A device of this type is the logical choice for the default gateway. - If your LAN is connected to the Internet by using a router, and consists of a single subnet, the router IP address is normally the appropriate value for the default gateway. - In some configurations, it may be necessary to use an IP address that is provided by your Internet Service Provider (ISP). - It is possible to configure an invalid, or non-existent default gateway address for clients on the applicable subnet, or subnets. This causes all attempts to access network resources that are outside of the local subnet to fail. Use at your own risk. -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Scan quickly reaches 100% and displays ?There are no updates available? message / log file lists error 0x800C0008 or 0x80072EE4 Problem Description: When you use the Windows Update scan feature, the scan quickly reaches 100%, and then displays the "There are no updates available at this time" message. The log file contains error 0x800c0008 or 0x80072EE4. Resolutions: The error is caused by SSL (Secure Socket Layer). The scan process requires SSL and if the date and time on your computer varies too much from the valid date and time of the SSL certificates on Windows Update, the process will fail. Please verify that your computer?s date and time are accurate and that the Internet Explorer language option is not empty. To check the language setting in Internet Explorer: 1. Click "Tools" and then select "Internet Options". 2. Click "Languages". 3. Make sure at least one language is listed in the "Language Options" dialog box. Please delete the Internet cache and cookies. 1. Click "Tools" and then select "Internet Options". 2. Click "Delete Cookies". 3. Click "Delete Files". -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Windows Update has encountered an error and cannot supply the requested page; Cannot Display Page (Windows XP) Problem Description: This may occur if Service Pack 1 has been removed from the computer either through System Restore or by reinstalling Windows XP into the same directory. You may see a page that states that the Web page has an unexpected error or cannot display the page that was requested. Resolutions: The value for the CSDVersion in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows needs to be changed to 0. If you are comfortable editing the registry, follow the instructions below. 1. Click "Start," and then click "Run." 2. In the Open box type regedit and click "OK." 3. Browse in the left frame to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows 4. In the right frame you will see the key CSDVersion. Double click this key. 5. Change the value to 0 and click "OK." 6. Restart the computer. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When using the Windows Update Web site you receive Windows 2000 error: 0x8007045a Problem Description: When using the Windows Update Web site you receive the following error message: "Windows Update has encountered an error and cannot display the requested page" Send Error to Microsoft 0x8007045a. Resolutions: You can resolve this issue by installing the latest Windows 2000 Service Pack from http://microsoft.com/windows2000/downloads/. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 0x80190197 (MSUS) Problem Description: Customer getting Errors: Detailed item description files (Read This First and End User License Agreement for all items): Failed to download from URL 'http://www.msus.windowsupdate.com/msus/v1/aurtf.cab'. (Error 0x80190197: HTTP error 407. Proxy authentication required.) - aurtf.cab Resolutions: Customer installed the firewall client on the computer running SUS. I then changed the SUS service to run as a user that had rights to access the Internet through ISA. This allowed the customer to download that EULA file and everything went well afterwards. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this MSUS Error 0x80190194 Problem Description: Client contacting SUS server, generates the following error: Querying software update catalog from http://<server_name>/autoupdatedrivers/getmanifest.asp (Error 0x80190194)" Resolutions: This is because the AU client performed a check for driver updates on the SUS server. Since SUS does not synchronize driver updates the /autoupdatedrivers directory doesn?t exist and the server returned an HTTP Status Code 404. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Manual installation instructions for Windows Update controls Problem Description: Several problems on the Windows Update site can be caused by outdated or mismatched site software. To install updated software for Windows Update on all operating systems other than Windows 95 or Windows NT 4.0, please follow the instructions below. Resolutions: For Windows 98 and Windows Millenium Edition: download the controls from http://v4.windowsupdate.microsoft.com/cab/x86/ansi/iuctl.cab and save them to your desktop. Extract the .cab file following the steps below: 1. Go to the desktop and right click the iuctl.cab file. 2. Click "Extract to." 3. Point to a known location (like the desktop) and click "OK." 4. Go to the location you selected and right click on the iuctl.inf file. 5. Click "Install." For Windows 2000, Windows XP, or Windows Server 2003: download our controls from http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save them to your desktop. Extract the .cab file following the steps below: 1. Go to the desktop and right click the iuctl.cab file. 2. Click "Open". 3. Select all the files listed. 4. Right click on them and click "Extract." 5. Point to a known location (like the desktop) and click "OK." 6. Go to the location you selected and right click the iuctl.inf file. 5. Click "Install." -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows Server 2003 Family Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Scan Hangs at 0% Problem Description: The Scan function hangs at 0% Resolutions: Suggestion 1: Install the latest scripting engine 5.6 from: http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp Suggestion 2: Repair Internet Explorer 1. Open up Control Panel. 2. Open Add/remove programs. 3. Select Microsoft Internet Explorer and Internet Tools. 4. Click Add/remove. 5. Click Repair. 6. Follow the steps provided by the Repair Wizard. 7. Click OK -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Software Update page repeatedly displays "Update Now" button. Problem Description: When attempting to access Windows Update, the page that directs you to update your Windows Update software appears. Clicking "Update Now" results in the same page being displayed, making it impossible to perform the update. Resolutions: We are still researching this issue. Some advanced users have resolved this problem by following the steps below. If you have trouble finding the files or string value listed below you should not attempt this resolution. Deleting the wrong items in this process can damage your computer. 1. Close Internet Explorer. 2. Delete IUCtl.dll and the IUEngine.dll from both the system32\dllcache and system32 folders. 3. Delete the registry string value ?SelfupdateStatus? present in the HKLM\Software\microsoft\windows\currentversion\windowsupdate\IUcontrol key. 4. Delete iuenginenew.dll, if it exists. Downloading and installing new Windows Update site software may also resolve this issue. Follow the instructions in the article on manually installing the Windows Update software, located elsewhere on this page. You may also be able to resolve this issue by deleting the files in your temporary Internet cache. Follow the instructions below: 1. Close the Internet Explorer. 2. Right-click the Internet Explorer icon. 2. Click "Properties." 3. On the General tab, click "Delete Files." -------------------------------------------------------------------------------- This may occur if your network administrator has deployed Microsoft Software Update Services (MSUS)and your computer is redirected to an internal MSUS server for updates. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Access Denied. Please check with your System Administrator (Windows 98 and Windows ME) Problem Description: When trying to access the Windows Update web site, Win98/ME customers may see the following error: Access Denied Network policy settings prevent you from using Windows Update to download and install updates on your computer. If you believe you have received this message in error, please check with your system administrator. Resolutions: To resolve this issue, please follow these steps: 1. Click on Start, Run and type "regedit" (w/o the quotes). The Registry Editor will open. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 98/ME. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. 2. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3. You should see a key called "NoWindowsUpdate". Check the data value for this key. In order to access the Windows Update site, the data value should be a zero "0". If the value is set to a one "1", then your PC is currently configured to DENY access to the Windows Update site. You need to change the value of this key to a zero "0" to allow your PC access to the site. To change the data value, double-click on the key name and set the value to a zero "0". 4. Once the data value has been changed, close the registry editor, reboot your PC and try the Windows Update site again. If after verifying that the NoWindowsUpdate key is set to a zero "0" and re-booting your PC you are still seeing the Access Denied error on the Windows Update web site, then try these steps: 1. Open the Registry Editor. 2. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3. Select the "NoWindowsUpdate" key and Delete it. 4. Close the registry editor, reboot your PC and try the site again. For more steps to try, refer to this Microsoft KB article: http://support.microsoft.com/default.aspx?scid=kb;en-us;228548 -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Windows Update site displays Initialization error 0x800A01AD. Windows Update.log has error 0x80040154 Problem Description: When you try to access the Windows Update site you receive error 0x800A01AD. 0x800a01AD ActiveX component can't create object. The Windows Update.log file will have error entries similar to this: Error IUENGINE Determining machine configuration (Error 0x80040154: Class not registered) Resolutions: Suggestion 1: Make sure the MSXML files are registered correctly by following the steps below. NOTE: You may not have the files listed in Steps 2 and 3 installed on your PC but please perform all 3 steps. If you don't have one of the files, when you try to register it you will see a popup window that has this text: LoadLibrary("filename.dll") failed - The specified file name could not be found. Just disregard the error and continue to the next step. Follow these steps: 1. Click on Start, Run and type "REGSVR32 C:\WINDOWS\SYSTEM\MSXML.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 2. Click on Start, Run and type "REGSVR32 C:\WINDOWS\SYSTEM\MSXML2.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 3. Click on Start, Run and type "REGSVR32 C:\WINDOWS\SYSTEM\MSXML3.DLL" (w/o the quotes). You should see a popup message that this process succeeded. Now try the Windows Update site and see if you get the same error. Suggestion 2: This error can be the result of a file mismatch or corruption of the MSXML.DLL files. Try upgrading your XML parser to the most recent version, which is currently MSXML Parser 3.0 Service Pack 2 Release. You can download the latest parser from this site: http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 80070057 during Scan Problem Description: Customer will see error 0x800A138F when scanning for updates, but the Windows Update.log file will show error 0x80070057. This appears to be an issue with the program Netop which enters a driver entry into the enum\root\unknown key in the registry. [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{63C35530-D3DF-11D3-8F5D-0060B0A3612B}\0000] "ProviderName"="Danware Data A/S" "DriverDesc"="NetOp Driver 3 ver. 7.00 (2002014)" "DriverDate"="Jan 14 2002" "DriverVer"="7.00 (2002014)" "MatchingDeviceId"="danware_netop_driver3" Both the DriverDate and DriverVer are not formatted properly Resolutions: Visit http://www.netop.com/tech/download/fix/fixwinup.exe and run this executable If you are running the Netop software. -------------------------------------------------------------------------------- If you have a Lynx device 1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open. *WARNING* Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. 2. Navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318}\0020 3. change date from August 16, 2000 to 8/16/2000) This should resolve the problem If this does not resolve your issue please contact Microsoft Support at http://support.microsoft.com/default.aspx?scid=/support/email/windowsupdate/wassist.asp&LN=EN -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this In the process of updating Windows, you are taken to the Software Update Incomplete page (on Windows XP and Windows 2000) Problem Description: When you attempt to update Windows, you are taken to the Software Update Incomplete page. This happens if you log on to Windows XP with a user account that does not have administrator privileges. Resolutions: Please log in as an administrator or with an account that has administrator privileges. You can also attempt to update the Windows Update controls by following these instructions: Download the controls from http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save them to your desktop. To install the controls: 1. Right click iuctl.cab. 2. Click "Extract to." 3. Enter the location where you want the files stored and click "OK." 4. Go to the location you just entered and right-click iuctl.inf. 5. Click "Install." Other steps that may resolve this issue are: Close the browser and delete your temporary Internet Cache. To do this: 1. Right click the Internet Explorer icon. 2. Click "Properties". 3. On the General tab, click "Delete Files". Delete IUCtl.dll and IUEngine.dll from the Windows\System32\dllcache folder or the Winnt\System32\dllcache folder. Delete IUEnginenew.dll from the Windows\System32\dllcache folder or the Winnt\System32\dllcache folder, if it exists. Change the registry string value ?SelfupdateStatus? to 0 in the HKLM\microsoft\windows\currentversion\windowsupdate\IUcontrol registry key by following the instructions below: 1. Click "Start", and then click "Run." 2. In the "Run" box, type regedit, and click "OK." 3. Browse in the left pane to: HKEY_LOCAL_MACHINE\\microsoft\windows\currentversion\windowsupdate\IUcontrol. 4. Double click SelfupdateStatus in the right pane. 5. Change the value to 0, and then click "OK." 6. Restart the computer. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x80072EE2 Problem Description: Internet Timeout Resolutions: This issue can be resolved by enabling "Use HTTP 1.1 through proxy connections" in Internet Options. To enable "Use HTTP 1.1 through proxy connections" 1. Open Internet Explorer, click "Tools," and then click "Internet Options." 2. Click "Advanced." 3. Click the "Use HTTP 1.1" check box. 4. Click the "Use HTTP 1.1 through proxy connections" check box. 5. Attempt to access the Windows Update site again. -------------------------------------------------------------------------------- You may need to add the following URLs to your proxy exception list: With wildcards: *.Windowsupdate.microsoft.com *.Windowsupdate.com Specific URLs: Windowsupdate.microsoft.com V4.Windowsupdate.microsoft.com Download.Windowsupdate.com -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization Error 0x800C0002 Problem Description: We usually see this error if Windows Update is looking for iuident.cab on a different server than where they are trying to access Windows Update. We typically see this from users who are members of our Beta program and who switch between our beta and production web sites. This may also apply to users whose corporate administrator has deployed Software Update Services. Resolutions: 1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open. *WARNING* Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. 2. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\IUControl 3. If you wish to visit the live (non-Beta) Windows Update web site, make sure that the "identserver" value is blank or nonexistent. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When trying to access the Windows Update Web site you receive the following error message: Access Denied. Please check with your System Administrator (Windows XP and Windows 2000) Problem Description: While accessing Windows Update, the following error message appears: Access Denied Network policy settings prevent you from using Windows Update to download and install updates on your computer. If you believe you have received this message in error, please check with your system administrator. Resolutions: Please follow these steps: 1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows XP/2K. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. 2. Navigate to the following key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate 3. You should see a key called "DisableWindowsUpdateAccess". Check the data value for this key. In order to access the Windows Update site, the data value should be a zero "0". If the value is set to a one "1", then your PC is currently configured to DENY access to the Windows Update site. You need to change the value of this key to a zero "0" to allow your PC access to the site. To change the data value, double-click on the key name and set the value to a zero "0". 4. Now navigate to this key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer] 5. You should see a key called "NoWindowsUpdate". Check the data value for this key. In order to access the Windows Update site, the data value should be a zero "0". If the value is set to a one "1", then your PC is currently configured to DENY access to the Windows Update site. You need to change the value of this key to a zero "0" to allow your PC access to the site. To change the data value, double-click on the key name and set the value to a zero "0". 6. If you changed any of the data values, then close the registry editor, reboot your PC and try the Windows Update site again. This also will occur if the account that the user is using does not have full permissions to the Program Files\Windowsupdate\V4\Temp folder and the iuident.cab is not in this folder. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When trying to use the Windows Update Web site you receive an "Administrators Only" error message (Windows XP only) Problem Description: When you attempt to use the Windows Update site, you may receive an error message similar to the following: Administrators Only (-2146828218) To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. You receive this message even though you are already logged on as an administrator or a member of the Administrators group. Resolutions: This issue indicates a problem accessing a resource and may not indicate a lack of administrative privileges. One of the resolutions below may help. To resolve this issue, follow these steps: 1. Click "Start," and then click "Run." 2. In the Open box, type regedit and then click "OK." 3. Locate and select the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate 4. click "Edit," and then click "Permissions." 5. Click "Add," and then type "Everyone" in the dialog box that appears. 6. Click "Check Names," and then click "OK." 7. Select "Everyone" in the "Group or user names" list. 8. Under Permissions for "Everyone," select the "Full Control" check box in the "Allow" column. Note that the "Read" check box in the "Allow" column is now also selected. 9. Select each user, in turn, in the "Group or user names" list, and then verify that no check boxes are selected in the "Deny" column. Clear any check boxes that are selected in the "Deny" column. 10. Click "Advanced," and then select the "Replace permission entries on all child objects with entries shown here that apply to child objects" check box, and then click "OK." 11. Click "Yes" if you are prompted for confirmation. NOTE: You should also check the firewall and the proxy server settings and configurations, or ask the appropriate administrator to do so. -------------------------------------------------------------------------------- You can work around this issue by adding the following to the exceptions list in the Internet Options Proxy Settings: Windowsupdate.microsoft.com V4.Windowsupdate.microsoft.com Download.Windowsupdate.com To access the Exceptions settings. 1. Open Internet Explorer 2. Click "Tools," and then click "Internet Options." 3. Click "Connections," and then click "LAN Settings." 4. Click "Advanced" and add windowsupdate.microsoft.com to the exceptions list. -------------------------------------------------------------------------------- 1. Open Internet Explorer, click "Tools" and then click "Internet Options." 2. Click "Advanced". 3. Scroll down until you see "Use HTTP 1.1 through Proxy Connections," and then select the check box. 4. Click "OK." 5. Close and restart Internet Explorer. You should now be able to connect to Windows Update. -------------------------------------------------------------------------------- Rename the subdirectory C:Windows\System32\Catroot2 to C:Windows\System32\Catroot2temp\. Restart the computer and then try to run Windows Update. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this General troubleshooting for scripting errors Problem Description: When you are using the Windows Update Web site you receive a script error. Resolutions: First, check your Internet Explorer settings to make sure that they are configured correctly for the environment. 1. In Internet Explorer click "Tools," and then click "Internet Options." 2. Click "Security." 3. Click "Custom Level." 4. Make sure that "File Download" is enabled. 5. Make sure that "Run Active X controls and plug-ins" is enabled. 6. Make sure that "Active Scripting" is enabled. 7. Set your Java Permissions to "Medium safety." 8. Make sure that "Launching applications and files in an IFRAME" is enabled. -------------------------------------------------------------------------------- Suggestion 2 ============ Make sure you have disabled any ad removal programs, Web accelerators, and anti-virus programs prior to accessing Windows Update. These can cause script errors. -------------------------------------------------------------------------------- Suggestions 3 ============= If the steps above do not resolve this issue you can try the following: 1. Open Internet Explorer, click "Tools," and then click "Internet Options." 2. Click "Connections." 3. Click "LAN Settings." 4. Delete anything in the Automatic Configure text box and clear the "Use automatic configuration script" check box. -------------------------------------------------------------------------------- Suggestion 4 ============ If none of the above resolves this issue you can attempt to resolve it by registering the following DLLs using the instructions below: 1. Click "Start," and then click "Run." 2. Type "regsvr32 c:\windows\system\vbscript.dll" (without the quotes). Press Enter. 3. Then type "regsvr32 c:\windows\system\mshtml.dll" (without the quotes). Press Enter. 4. Then type "regsvr32 c:\windows\system\msjava.dll" (without the quotes). Press Enter. 5. Then type "regsvr32 c:\windows\system\jscript.dll" (without the quotes). Press Enter. 6. Then type "regsvr32 c:\windows\system\msxml.dll" (without the quotes). Press Enter. 7. Then type "regsvr32 c:\windows\system\actxprxy.dll" (without the quotes). Press Enter. 8. Then type "regsvr32 c:\windows\system\shdocvw.dll" (without the quotes). Press Enter. NOTE: The instructions above assume you are running Windows 98 or Windows ME. For Windows 2000 or Windows NT4, change "windows\system" to "winnt\system32." For Windows XP, if you upgraded from Windows NT 4 or Windows 2000 change "windows\system" to "winnt\system32." Change "windows\system" to "windows\system32" if you installed Windows XP using another method. If your operating system is installed on a drive other than "C," change the drive letter in the instructions above to reference your system drive. Once you have completed the above procedures, please restart your computer and access the Windows Update site. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 95 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows NT4 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 0x800A138F displayed during Scan, 0x800C00008 shows in Windows Update.log Problem Description: The error 0x800A138F is displayed when scanning for updates, but the Windows Update.log file will show error 0x800C0008. Resolutions: This is a generic error number which indicates a problem with the SSL connection with our server. Some customers have resolved this issue by disabling or uninstalling internet acceleration software. -------------------------------------------------------------------------------- Suggestion 2 ============ The error may occur because the language-setting in Internet Explorer is missing. To add a language, in Internet Explorer, select Tools-->Internet Options, and click the "Languages" button. Add a language to the list if empty. -------------------------------------------------------------------------------- Suggestion 3 ============ Check the system time. SSL will not function if the system time is more than 100 days off. -------------------------------------------------------------------------------- Suggestion 4 ============ Please uncheck "Check for server certificate revocation": 1. Open Internet Explorer 2. Click on Tools 3. Click on Internet Option from the drop down menu 4. Click on the Advanced tab 5. Scroll down to the Security Section 6. Unselect "Check for server certificate revocation" 7. Reboot the machine -------------------------------------------------------------------------------- Suggestion 5 ============ One customer performed an MSN Messenger update, which fixed his 0x800c0008 Windows Update issue as well. Correlation not yet determined but an avenue to check if you have MSN Messenger installed. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x800A1391 Problem Description: When customer tries to access site they may see this error. Resolutions: We're further researching this issue. It appears to be because the customer can not download the ActiveX component. One case resolved by disabling firewall program. -------------------------------------------------------------------------------- Suggestion 2 ============ We may be able to resolve this issue by adding http://Windowsupdate.microsoft.com http://V4.Windowsupdate.microsoft.com https://v4.Windowsupdate.microsoft.com (Note: The https is correct) http://Download.Windowsupdate.com to the trusted sites list in the Internet Options. To access the Exceptions settings. 1. Open Internet Explorer 2. Click Tools / Internet Options 3. Click the Security Tab 4. Click on the Trusted Sites Icon 5. Click on the Sites button 6. Unselect the check box "Require server verification (https:)for all sites in this zone" 7. Add all 4 sites listed above -------------------------------------------------------------------------------- Suggestion 3 ============ This issue may be resolved by adding the Windows Update sites to the exceptions list in the Internet Options Proxy Settings. To access the Exceptions settings. 1. Open Internet Explorer 2. Click Tools / Internet Options 3. Click the Connections Tab / LAN Settings 4. Click the Advanced Button and add windowsupdate.microsoft.com; v4.windowsupdate.microsoft.com; download.windowsupdate.com to the exceptions list. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this "Checking for the latest version of the Windows Update software" Problem Description: When you?re using the Windows Update Web site you receive a dialog box that states: "Checking for the latest version of the Windows Update software... Depending on your connection speed, this might take a minute. To ensure that you're able to view Windows Update when this verification is complete, select Yes in any "Security Warning" dialog boxes that appear." The update process freezes at this point. Resolutions: This may be caused by a third-party firewall product called Zone Alarm. Try disabling this program and opening the Windows Update site again. Be sure to enable your firewall again when you are done. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Network policy settings prevent you from using Windows Update to download and install updates on your computer Problem Description: When you attempt to download updates, the process fails and the Windows Update Log reads: "Access to Windows Update has been disabled by administrative policy." Resolutions: Your group policies are set to prevent you from accessing Windows Update. Contact your system administrator for further information. (The Group policy object, "Remove all Access" to Windows Update was is Enabled.) -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization Error 0x80072F76 Problem Description: User receives a 0x80072F76 error when visiting the Windows Update Site. The Windows Update.log file will have error entries similar to the following: 2002-11-25 23:25:11 04:25:11 Error IUCTL Failed to download iuident.cab from http:// windowsupdate.microsoft.com/v4/ to C:\Program Files\WindowsUpdate\V4\temp (Error 0x80072F76) Resolutions: This is a blocking issue. The client computer is unable to connect to a component of the Windows Update site. Most likely this is due to misconfigured proxy/firewall settings, incorrect DNS entries or some application running on the client computer that interacts with Web connections and is blocking the connection. Here are a few ways to try to resolve this issue: Suggestion 1 =========== Check your HOSTS file (it may also be called HOSTS.SAM) and make sure you don't have any static IP entries for the Windows Update web site listed in the file. If you are running Win98/ME, the HOSTS file will be in this folder: C:\Windows If you are running WinNT/2K/XP, it will be in this folder: C:\WINDOWS\system32\drivers\etc You can use Notepad to open the HOSTS file. You may need to "tell" Windows to use Notepad to open the file. Applications like web accelerators, TweakMasterDNS, etc. can add static IP entries for the Windows Update site into your HOSTS file and when this happens you will get the 0x80072F76 error message. Suggestion 2 =========== Check your firewall/proxy settings and also try disabling your firewall. This error is the result of your PC's inability to connect to a component of the Windows Update site. Disable all 3rd party applications (including anti-virus) before accessing the site. Suggestion 3 =========== You may be able to resolve this issue by adding the following Web sites to the trusted sites list in Internet Options: http://Windowsupdate.microsoft.com http://V4.Windowsupdate.microsoft.com https://v4.Windowsupdate.microsoft.com (Note: The https is correct) http://Download.Windowsupdate.com To add these web sites to the list, follow these steps: 1. Open Internet Explorer. 2. Click "Tools," and then click "Internet Options." 3. Click "Security." 4. Click the Trusted Sites icon. 5. Click "Sites." 6. Clear the check box "Require server verification (https:)for all sites in this zone." 7. Add all four sites listed above. Suggestion 4 =========== This issue may be resolved by adding the Windows Update sites to the exceptions list in the Internet Options Proxy Settings. To access the Exceptions settings: 1. Open Internet Explorer 2. Click "Tools" and then click "Internet Options." 3. Click "Connections" and then click "LAN Settings." 4. Click "Advanced" and add windowsupdate.microsoft.com; v4.windowsupdate.microsoft.com, and download.windowsupdate.com to the exceptions list.If you run other proxy/firewall software, then add the sites to the exception list for those applications as well. -------------------------------------------------------------------------------- Suggestion 5 =========== As a test, try this link: http://windowsupdate.microsoft.com/v4/iuident.cab When you click this link, you should see a popup message asking if you want to Open the file, or Save it to your computer. If you are unable to connect to this link and see a Page Cannot Be Displayed-type error, then this confirms that some aspect of your Internet connection is preventing you from reaching the Windows Update site. Suggestion 6 =========== This error may also occur with Mailgate from http://www.mailgate.com/ previous to version 3.5.171 beta where the issue seems to have been corrected. The excerpt below is from the release notes for the MailGate 3.5.171 Beta: 1.1 SDR0137 - Added support for the HTTP HEAD command in the Web proxy. This command is used by the Microsoft Windows XP update service. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this SUS Client- This web site is not yet configured Problem Description: From the client you attempt to access the SUS server ( go to http://servername ) and the user gets "This web site is not yet configured" Resolutions: If you have not set up a web site on the server (other than SUS), you will get this message if you access the root web. The client is hard coded to automatically check the /content folder so it never accesses the root web. To configure the client, use GPEDIT.MSC to configure the local group policy to ensure that the client is receiving the policy, that the keys are created in the right place, created with the correct value types, and with the correct entries. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 0x80072F05 in Windows Update.log file when trying to run GetManifest.asp Problem Description: You will see an error entry like this in the Windows Update.log file: Error IUENGINE Querying software update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp (Error 0x80072F05) Resolutions: Make sure that the computer's time and date settings are correct. This is the most likely cause of this error. If those settings are correct, then check that valid SSL certificates are installed on the computer using the steps below. 1. Open Internet Explorer, click "Tools," and then click "Internet Options." 2. Select the "Contents" tab and click "Certificates." 3. Select the "Trusted Root Certification Authorities" tab. 4. Check for a certificate called "Microsoft Root Authority." 5. Double-click it. 6. On the "General" tab, make sure that the "Valid from" dates are correct. The dates should be something like "1/10/1997 to 12/31/2020." 7. On the "Certification Path" tab, under the "Certificate Status" section, make sure it says "This certificate is OK." 8. Click "OK," and then locate a certificate called "NO LIABILITY ACCEPTED." 9. On the "General" tab, make sure that the "Valid from" dates are correct. The dates should be something like "5/11/1997 to 1/7/2004." 10. On the "Certification Path" tab, under the "Certificate Status" section, make sure it says "This certificate is OK." -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows Server 2003 Family Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When using the Windows Update Web site you receive the following message: Thank you ... Windows Update site no longer offers updates for your computer Problem Description: When you try to access the Windows Update site you may receive a message stating that the Windows Update site no longer offers updates for your computer. This occurs on computers that are not running Internet Explorer version 5 or later. Resolutions: If you are comfortable editing the registry you may resolve this issue by deleting the following registry key. Before making any modifications to your registry, make sure to export this key to a safe location by clicking "Export" on the RegEdit "File" menu. Deleting the "Post Platform" key removes certain attributes from the end of the User-Agent string used by Internet Explorer to identify its version in Internet communications. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 95 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows NT4 Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When attempting to access the Windows Update site you receive the following message: The Site is temporarily unavailable Problem Description: When you try to access the site you receive a message informing you that the site is not available. Resolutions: You can resolve this issue by copying the iuident.cab file from Program Files\Windowsupdate\V4 to Program Files\Windowsupdate\V4\Temp. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization Error 0x3 Problem Description: This occurs because the version of iuctl.dll and iuengine.dll is not as current as the version in iuident.cab. This is usually a caching issue. Resolutions: This may be resolved by downloading and installing new Windows Update site software. Follow the instructions in the article on manually installing the Windows Update software, located elsewhere on this page. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Script Error Line 10 Problem Description: The customer received the following error message in the Windows Update website An error has occurred in the script on this page Line: 10 Char: 2 The specified module could not be found Code: 0 URL:http://v4.windowsupdate.microsoft.com/en/dialog_download.asp?corporate=false Do you want to continue running scripts on this page? Resolutions: The customer experiencing this problem was running software called "Rumba." Uninstalling or disabling the Rumba software resolved the issue. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this HTTP/1.1 407 Proxy Authentication Required (Access is denied.) Problem Description: Customer is unable to access site through either a firewall or proxy. Resolutions: 1. Inside Internet Explorer go to Tools/Internet Options 2. Click on the Advanced Tab 3. Scroll down until you see Use HTTP 1.1 through Proxy Connections, put a check mark in the box next to it 4. Click ok 5. Close and restart IE You should be able to connect to Windows Update -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this 0x80070003 Software Update Incomplete Problem Description: When visiting the Windows Update web site the customer receives the "Software Update Incomplete" error. Further examination of the Windows Update.log shows the following errors. 2002-04-11 19:17:38 Error IUCTL Downloading iuident.cab from http://windowsupdate.microsoft.com/v4/iuident.cab (Error 0x80070003: The system cannot find the path specified.) Resolutions: The customer had used the TweakUI program to modify the location of the Program Files directory. Simply returning the Program Files directory to its original drive C: did not resolve the issue. The issue was resolved by searching the Registry and modifying any keys that were set to D:\Program Files\... to C:\Program Files\... this resolved the issue. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x800a01b6 Problem Description: VBscript runtime error 800a01b6 - "Object doesn't support this property or method." Antivirus or firewall software may be preventing the site software from functioning correctly. Resolutions: Some users have resolved this issue by disabling their anti-virus or firewall software for the duration of the update session. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Script Error Line 1312 Problem Description: Error on Page: Line 1312 Char 2 Error object expected code 0 Url:http://windowsupdate.microsoft.com Resolutions: This is due to a mis-configuration of the Regional Settings. 1. Click on the Start button 2. Click on Control Panel 3. Click on Regional Options 4. Make sure that your digit grouping is formatted as follows 123,456,789 -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Scan for updates freezes or stops at 0% Problem Description: After clicking Scan for Updates, you receive this message: "Windows Update is looking for available updates... 0% complete.". Then the site stops communicating. Resolutions: There are several possible solutions to this problem. Install the latest scripting engine 5.6 from: http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp -------------------------------------------------------------------------------- If you have Netsonic on your computer, uninstall it. -------------------------------------------------------------------------------- If you have not installed the latest version of Windows Update software, follow the instructions in the article "Manual installation instructions for Windows Update controls" on this page. -------------------------------------------------------------------------------- Disable the options "Automatically detect settings" and "Use automatic configuration script." To do this: 1. Open Internet Explorer. 2. Click "Tools," and then click "Internet Options." 3. Click "Connections," and then click "LAN Settings." 4. Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected. Try to access the Windows Update site again. Also, verify that you can connect to SSL-enabled Web sites (sites that start with https://). Most online retailers use SSL (Secure Socket Layer) sites during the checkout/payment process. If you've connected to one of these sites in the past then chances are that SSL is working correctly on your computer. You can also test your ability to connect to SSL sites using a SSL test site like this: https://www.stanford.edu/group/idg/leland/samples/secure/test.html If you cannot connect to SSL sites then the Windows Update scan will not work. Make sure that the SSL port (port 443) is open on your network. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this EULA does not pop up after clicking Install Now Problem Description: After clicking Install Now at the Windows Update site the End User License Agreement does not pop up. Instead the windows update site prompts that "To Install an update, you must accept the License agreement." Resolutions: This problem is caused by setting in Guard-IE and can be resolved by uninstalling the software. The problem can also be avoided by not enabling "Prevent Opening of Message Boxes" in the Ad-Filters section of the Guard-IE properties. To access Guard-IE properties you can right click on the application's icon in the task bar and select properties. Then click the Ad Filters tab to uncheck "Prevent Opening of Message Boxes" -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Application Error in winspool.drv after clicking Scan on Windows 98 Problem Description: I go to WindowsUpdate and it starts scanning for updates. On the left frame window it gets to 66% complete on the scan and then I get an error window asking to send the error report to MS and to restart IE. The error says Bucket: 02331424 Microsoft Internet Explorer Application Failure iexplore.exe 6.0.2600.0 in winspool.drv Resolutions: Replacing the 98 version of spoolss.dll version 4.10.1998 to ME version 4.90.3000 resolved the problem. This appears to be a timing issue with Anti-Virus software. You can also disable the anti-virus software while accessing the Windows Update site to resolve this issue. To get the Windows ME version of this dll, please contact Microsoft Product Support -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When attempting to access the Windows Update Web site you receive the following message: Thank You -- you must be running a Microsoft windows operating system in order to use windows update Problem Description: When going to the Windows Update Web site located at http://windowsupdate.microsoft.com, the page immediately redirects you to http://v4.windowsupdate.microsoft.com/en/thanks.asp, which says "you must be running a Microsoft Windows operating system in order to use Windows Update." This occurs if both a third party firewall and the built-in Windows XP firewall are enabled at the same time. Resolutions: Please delete the following registry key. Be sure to export this key to a safe location first. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform -------------------------------------------------------------------------------- This may be resolved by uninstalling the third party firewall. -------------------------------------------------------------------------------- The system administrator may have made changes to your corporate firewall/proxy that will not allow Windows Update to operate properly. Please contact your system administrator and have them identify Windows Update as an excluded site on the firewall/proxy. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Why do I get a message saying an ActiveX control on this page is not safe? Problem Description: This message is displayed when your security setting in Internet Explorer is set too high. For Windows Update to work properly, you must change the security settings for the Internet zone to Medium or lower. Resolutions: Open Internet Explorer 1. Click on Tools from the top menu bar 2. Click on Internet Options in the drop down menu 3. Click on the Security tab 4. Click on the Internet Zone icon 5. To adjust your security level, click Default Level or Custom Level. 6. Try setting the Custom level to Low and see if the ActiveX error persists. Another approach is to add the following domain names to the Trusted Sites Zone: http://Windowsupdate.microsoft.com Http://V4.Windowsupdate.microsoft.com http://Download.Windowsupdate.com To add these sites, follow these steps: 1. Open Internet Explorer 2. Click Tools / Internet Options 3. Click the Security Tab 4. Click on the Trusted Sites Icon 5. Click on the Sites button. 6. Add the domains listed above. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this 0x80072EE2 Problem Description: Unable to access site ERROR # 0x80072EE2 Resolutions: Customer had Windows Update IP hard coded in their HOSTS file. Removing entry from the HOSTS file in C:\Winnt\system32\drivers\etc resolved the problem. Another solution may be to run DNS/Flush. Entries for the Windows Update site in the HOSTS file are not recommended as the IP's for the site change often. Beware of "web accelerator" applications like TweakMASTER DNS that can add these entries without your knowledge. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization Error 0x80070002 Problem Description: Customer receives error 0x80070002 when trying to access the site Resolutions: This is an intermittent error that appears from time to time. The most likely cause of this error is intermittent network connectivity. The Internet is a dynamic network and sometimes it takes more than one attempt for communications to succeed. Based on our experience, most customers who encounter this error only see it for a short period of time and then the error goes away and the Windows Update site functions normally. We have also seen this error when some Windows 2000 SP3 customers choose to archive old files. After the archive the old versions of the Windows Update control files stay in place and they get the 80070002 error. The control files IUENGINE.DLL and IUCTL.DLL, both located in C:\Windows\System32, should be reviewed for date and version to troubleshoot. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Network problems are preventing connection to the Windows Update servers. Errors 0x80072EFF and 0x80190193 Problem Description: Network problems are preventing connection to the Windows Update servers. Errors 0x80072EFF and 0x80190193. Resolutions: This usually occurs when the server is busy. Please try Windows Update again later. In some cases, this problem is resolved by installing the latest version of Windows Script. You can download this from http://msdn.microsoft.com/scripting/default.htm. 1. Click on the link to Microsoft Windows Script 5.6 Download. 2. Download the appropriate package. 3. Save Scripten.exe to your desktop. 4. After download double-click on the Scripten.exe program to install. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Problem Downloading/Installing a Software (Non-Driver) item Cannot install the February 13th, 2002 update (MSXML 2.6 Patch) Problem Description: Customer will be unable to install this update if the version of MDAC has been upgrade to a version greater than 2.6. Resolutions: The workaround for this issue is to edit the registry versions for MDAC to reflect the 2.60.6526.3 version. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess Edit the string values for both FullInstallVer and Version to reflect 2.60.6526.3 version NOTE: Make sure to document the current version numbers displayed so that they can be changed back after installing the update. Once the new versions are reflected by these Strings, then install the February 13, 2002 Security Update. This should install successfully now. Please do not forget to change the string values for this key back to their original versions after installing the update. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 95 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows NT4 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Updates fail to install and you receive error message 0x80070643 Problem Description: When you try to install security\Critical Updates the installation fails and the Windows Update.log file contains error 80070643. Resolutions: Suggestion 1 ========== This can occur if the hotfix installer was referencing: C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C: \WINDOWS\system32\CatRoot2\edb.log or renaming the entire C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete normally. -------------------------------------------------------------------------------- Suggestion 2 ============ Register the following system files. 1. On the "Start" menu, click "Run." 2. Type "regsvr32 licdll.dll" (without quotes). 3. Click "OK." 4. Type "regsvr32 regwizc.dll"(without quotes). 5. Click "OK." -------------------------------------------------------------------------------- Suggestion 3 ============ This can occur if the "Microsoft Root Authority" certificate or the "NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root Certification Authorities has been removed. On another computer that has the Microsoft Root Authority certificate installed, do the following: 1. Open Internet Explorer. 2. Click "Tools," then click "Internet options." 3. Click "Content," and then click "Certificates." 4. Click "Trusted Root Certification Authorities." 5. Scroll down until you locate Microsoft Root Authority certificate. 6. Click "Export." 7. Follow the prompts to export the certificate to "DER encoded Binary x.509(.CER)" file. On the computer that cannot install updates, follow the steps to import the certificate you saved. -------------------------------------------------------------------------------- Suggestion 4 ============ Try deleting the WUTEMP folder or removing the contents in that folder. There might have been a trace of a past download or corrupted content in the folder that is causing the download to fail. Temporarily disable any virus and Web accelerator/enhancement programs. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Download stops or freezes. The Windows Update - Web Page Dialog window appears but download never starts Problem Description: After accepting the EULA, the Windows Update - Web Page Dialog window appears but the download never starts. Nothing "moves" on the download progress bar, no matter how long you leave the connection open. Resolutions: Please re-register the following files: regsvr32 msscript.ocx regsvr32 dispex.dll regsvr32 vbscript.dll regsvr32 scrrun.dll 1. Click "Start," and then click "Run." 2. Type regsvr32 msscript.ocx in the "Open" box and click "OK." 3. Repeat for dispex.dll,vbscript.dll, and scrrun.dll. Next, make sure file (open) type .JS is properly associated: 1. In Control Panel, click "Folder Options," and then click "File Types." 2. Locate the .JS extension and click "Advanced." 3. Make sure the "Application to perform action" field contains: C:\WINDOWS\System32\WScript.exe "%1" %* This is for a Windows XP computer. For Windows 2000 substitute the C:\WINDOWS\ with C:\Winnt\. For Windows 98 and Windows Millenium Edition substitute this: C:\WINDOWS\System\ for C:\Windows\system32. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When installing an update you receive the following message: "Software you are installing has not passed Windows Logo testing" Problem Description: When you try to install a package from the Windows Update Web site you receive a message stating that the software has not passed Windows logo testing and will not be installed.. Resolutions: Suggestion 1 ========== This problem can occur if the hotfix installer was referencing: C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete normally. -------------------------------------------------------------------------------- Suggestion 2 ============ Register the following system files. 1. Click "Start," and then click "Run." 2. Type "regsvr32 licdll.dll" (without quotes). 3. Click "OK." 4. Type "regsvr32 regwizc.dll" (without quotes). 5. CLick "OK." -------------------------------------------------------------------------------- Suggestion 3 ============ This problem can also occur if the Cryptographic Services have been disabled.To resolve this problem: 1. Click "Start," and then click "Run." 2. Type "Services.msc" (without quotes). 3. Double-click "Cryptographic Services." If the service has been disabled,enable it. 4. Attempt to download and install Windows Updates again, and then check to see if the problem is resolved. -------------------------------------------------------------------------------- Suggestion 4 ============ The symptom can occur if the "Microsoft Root Authority" certificate or the "NOLIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root Certification Authorities has been removed. On another computer that has the Microsoft Root Authority certificate installed, do the following: 1. Open Internet Explorer 2. Click "Tools," and then click "Internet Options." 3. Click "Contents." 4. Click "Certificates." 5. Click "Trusted Root Certification Authorities." 6. Scroll down until you locate Microsoft Root Authority certificate. 7. Click "Export." 8. Follow the prompts to export the certificate to "DER encoded Binary x.509(.CER)file." On the computer that cannot install the update, follow the steps to import the certificate you saved. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Unable to install the February 13th, 2002 update (MSXML 4.0Patch) Problem Description: When attempting to download the security update, February 13, 2002 MSXML 4.0 from the Windows Update site, the installation fails. Resolutions: You need to download and install the latest Windows Installer package from one of the following Web sites: Windows NT/2000: http://www.microsoft.com/downloads/release.asp?ReleaseID=32832 Windows ME/9x: http://www.microsoft.com/downloads/release.asp?ReleaseID=32831 -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 95 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows NT4 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When installing updates you receive installation error 80070052 if Exchange Server is running (Windows 2000) Problem Description: When Small Business Server 2000 or Windows 2000 Server with Exchange Server is running - Only critical updates fail using WINUP. - non critical updates install fine. - You can download critical updates from Microsoft/downloads with no problem. - The installation fails and you receive "Unknown Error" or Error 80070052. Resolutions: If you stop the Exchange Information Store, all critical updates will install. -------------------------------------------------------------------------------- You can install the updates from the Microsoft Download Center on WWW.Microsoft.com. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 0x800A138F when scanning for updates Problem Description: This problem occurs when you are trying to scan for updates. When you scan the machine for updates, and then click on one of the active links in the left pane, the installation process does not complete. Resolutions: This behavior indicates that the scan process encountered an error it could not recover from. You may be able to determine the specific error by looking in the Windows Update.log file, located in the Windows folder on Windows XP, Windows 98, and Windows Millennium Edition. The folder is located in the Winnt folder on Windows 2000. Temporarily disabling antivirus and firewall programs while you use Windows Update may solve this problem. Be sure to enable them again when you complete the update process. You might also be able to resolve this issue by deleting all of the content in Program Files\Windowsupdate and Program Files\Windowsupdate\V4 except for the iuhist.xml file located in Program Files\Windowsupdate\V4. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Unable to download updates Error 0x80070197 Problem Description: When you attempt to download updates from the Windows XP update site the process stops and the Windows update.log lists error code 0x80070197. Resolutions: This problem can be resolved by enabling the option Use http 1.1 through proxy connections in Internet Options settings. Follow these instructions to enable the option: 1. Open Internet Explorer. 2. On the Tools menu, click Internet Options. 3. On the Advanced tab, clear the Use HTTP 1.1 check box. 4. Select the Use HTTP 1.1 through proxy connections check box. 5. Attempt to open the Windows Update site again. 6. If you are still experiencing this problem you can try selecting both the HTTP 1.1 check box and the HTTP 1.1 through proxy connections check box. This may resolve the issue. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Search for Updates Loops Problem Description: When you try to open the Windows Update Web site, you encounter one of the following problems: - After the scan for updates is complete, the scan restarts continually. - After the scan for updates is complete and you select an item to download and install, the scan starts again from the beginning. This may happen in a window within a window. - The scan for updates never completes. - Internet Explorer may become unresponsive during any of the above conditions. If you have other Web sites open, they may lock and lose data in transit. You may experience these problems if you have enabled Discussions in Internet Explorer. Resolutions: To Disable your Discussion Bar in Internet Explorer: 1. On the "View" menu,point to "Explorer Bar". 3. Click "Discuss" to remove the check mark and disable this option. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Download hangs. The Windows Update - Web Page Dialog window appears but download never starts (Windows 98) Problem Description: After accepting the EULA, the Windows Update - Web Page Dialog window appears but the download never starts. Nothing "moves" on the download progress bar, no matter how long you leave open the connection. Another symptom of this issue is that if you try to print from the browser you may get an error similar to this: An error has occurred in the script on this page. Line: 228 Char: 1 Error: Incompatible version of the RPC stub. Code: 0 URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg Resolutions: Microsoft is still investigating this problem, however here are some steps that have resolved this issue for other Windows 98 customers: Suggestion 1 1. Click on Start, Run and type "REGSVR32 DISPEX.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 2. Connect to the Windows Update site and see if the download hangs. Suggestion 2 Microsoft has found that one version of the DISPEX.DLL file (5.6.0.8515) can cause this problem. This version is installed from the Windows Script 5.6 download on the MSDN web site. If you have Version 5.6.0.8515 of the DISPEX.DLL file, then you need to try replacing it with the version of the file that comes with IE 6 SP1 (Version 5.6.0.6626). Follow these steps to see which version of the file you have: 1. Open Windows Explorer and navigate to this folder: C:\Windows\System 2. Find the file DISPEX.DLL in that folder, right-click on it and select Properties from the popup menu. 3. Click on the Version tab to see the Version Number of the file. If you need to replace the file then follow these steps: 1. Open Windows Explorer and navigate to this folder: C:\Windows\Windows Update Setup Files This folder is created when you install IE 6 SP1, so if you don't have this folder then re-install IE 6 SP1 to get it. 2. Within the folder, find this file: Scren56.cab 3. Double-click on this file to view it's contents. You may need to install WinZip to view the contents of the file. 4. Extract the file DISPEX.DLL and replace your current version of this file with the version you extracted. 5. Click on Start, Run and type "REGSVR32 DISPEX.DLL" (w/o the quotes). You should see a popup message that this process succeeded. 6. Connect to the Windows Update site and see if the download hangs. Suggestion 3 1. Click on the following link to download a file called MCREPAIR.EXE: http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe Please save this file to your Desktop. 2. Open Windows Explorer. 3. Create a temporary backup directory called C:\Backup. 4. Now navigate to the C:\Windows\System directory. 5. Copy these files to the C:\Backup directory: Asycfilt.dll Oleaut32.dll Olepro32.dll Stdole2.tlb 6. Verify that copies of these files are in the C:\Backup folder. 7. Return to your Desktop and double-click on the file MCREPAIR.EXE. 8. Click Yes to any messages that appear. Once the process is complete, you will be prompted to reboot your PC. 9. After your system boots, try the Windows Update site again and if the download still hangs and/or you encounter problems with other applications on your PC then you can use the following steps to restore your original files: 1. Open Windows Explorer. 2. Navigate to the C:\Backup folder. 3. Copy the four files to this folder: C:\Windows\System 4. Click the "Yes To All" button when the popup message appears asking if you want to overwrite the existing files. 5. Now re-boot your PC. -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When installing updates you receive Error 0x8007007e Problem Description: This error occurs when Active Setup is not functioning properly. It appears that one of the files needed to install these updates is missing or not registered properly. Resolutions: Register the following files: Inseng.dll Oleaut32.dll Ole32.dll Urlmon.dll Mssip32.dll 1. Click "Start" and then click "Run." 2. Type regsvr32 inseng.dll in the box and click "OK." 3. Repeat this process for the other files. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 95 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows NT4 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this EULA buttons grayed out/ Script Error Object doesn't support this property or method Problem Description: When you try to install an item, the EULA agreement buttons are grayed out and you will receive an Internet Explorer Script Error: Line: 2 Char: 1 Error: Object doesn't support this property or method Code: 0 URL: http://V4.windowsupdate.microsoft.com/msdownload/update/v3/static/eula/en/eula.htm This occurs if you are getting an older version of the dialog.js file from your proxy cache. Resolutions: This may be resolved by performing the following steps: 1. Open Internet Explorer 2. Click on Tools 3. Click on Internet Property from the drop down menu 4. Click on the Connection tab 5. Click on the Lan Settings button 6. Remove the check mark from automatically detect setting 7. Remove the check mark from Use automatic configuration script 8. Click Ok and close Internet Explorer -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 0x80070005 in the Windows Update.log file and updates fail to install from the site Problem Description: On the web site you will see that updates have failed to install. If you check the Windows Update.log file, you will see an error similar to this: Error IUENGINE See iuhist.xml for details: Install finished (Error 0x80070005: Access is denied.) Resolutions: Suggestion 1: This error can occur if you have mapped network drives configured and you don't have the correct permissions to access them. Try disconnecting all mapped network drives and then try accessing the Windows Update site and see if the installs still fail. Suggestion 2: If you are using the NTFS file system on your hard drive(s) then try these steps. Check permissions on the C:\WUTemp folder (if you have more than one hard drive, check this folder on each drive). 1. Open Windows Explorer. 2. Navigate to the C:\WUTemp folder. 3. Right-click on the folder name and select Properties from the popup menu. 4. Click on the Security tab. 5. Set Full Control access for the following accounts: Users Power Users Administrators 6. Click Apply, then OK. 7. Now try accessing the Windows Update site. Suggestion 3: 1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open. *WARNING* Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. 2. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate 3. On the upper menu, click on Edit, and select Permissions from the drop-down list. 4. Give Administrator (And / Or System) Full Control and Read permissions by checking the allow boxes. NOTE: In certain instances these boxes are grayed out. Insure that all accounts have appropriate permissions. 5. Click Apply, then OK. 6. Close the Registry Editor. 7. If you had to make any changes, then try the Windows Update site and see if the error persists. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Error 80070002 when downloading from Windows Update Problem Description: The control for Windows 98 and Windows ME always tries to download updates to an NTFS directory first. If the directory is marked as read-only for the current user that is signed on to the machine then download will fail due to error 80070002 Resolutions: There is not a resolution for this issue, because Windows 98 and Windows ME is not able to write to a local NTFS formatted partion. The only workaround availble is to remove the local NTFS formatted partion form the system. -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Install stops at 0% when using the AOL Browser Problem Description: When attempting to install an update from Windows Update using the AOL Browser, the install process stops at 0% Resolutions: After signing on to AOL click the Start button then click the Windows Update Icon. This will start Windows Update using the version of Internet Explorer that comes with the operating system. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 95 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this While the Windows Update Web site is loading, you receive Initialization error 0x80070485 Problem Description: You may receive error 0x80070485 when trying to access the Windows Update Site. This is due to a missing or corrupted cabinet.dll file Resolutions: Please reinstall the Windows Installer. For Windows 98 and Windows Me Please install the InstMsiW.exe from http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f&DisplayLang=en -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Problem Downloading/Installing a Driver An attempt to install an updated driver fails and leaves the device unusable Problem Description: When you attempt to install an updated driver, the install process fails and leaves the device unusable. Normally, a driver install failure during Windows update will leave the original driver untouched. However, if the failure occurs after the driver files have been copied, and while Ssetup is writing the registry keys, the original driver will have been removed and the failure will leave you without a functioning driver. Resolutions: Windows 2000, Windows XP, and the Windows Server 2003 family of products, back up your previous driver. Follow these steps to restore the previous driver: 1. Go to the device manager. 2. Right-click the device and click "Properties." 3. Click the "Driver" tab, and then click "Rollback." -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows Server 2003 Family Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Driver Fails to Install Error 0x80070103 (V4) Problem Description: The customer downloads the driver and it fails to install due to error 0x80070103 Resolutions: These problems are specific to the driver in question. Please report this problem to Microsoft Product Support. There is no charge for this support call or web incident. Please collect the Windows Update.log and SetupAPI.log from the Windows directory (or Winnt on Windows 2000) from the affected machine and be ready to provide these to Microsoft Product Support. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this A driver you have already installed keeps showing up as needing to be installed Problem Description: You download a driver and it states that the install was successful. When you go back to the Windows Update site the driver is available for installation again. Resolutions: This problem is specific to the driver in question. Please report this problem to Microsoft Product Support. There is no charge for this support call or Web incident. Please collect the Windows Update.log and SetupAPI.log from the Windows directory folder (or the Winnt folder on Windows 2000) from on the affected machine and be ready to provide these to Microsoft Product Support. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Other DUInitialize: failed to expand Problem Description: When installing Windows XP you receive the following error: DUerror: DUInitialize: failed to expand C:\$WIN_NT$.~BT\UPDATES.CAB to C:\Windows\Setupupd\updates\i386(2) Resolutions: 1. Use a Windows 98/ME Startup Disk and boot up with cd-rom support. 2. Delete any temporary Windows installation folders that are present on the hard drive ($WIN_NT$.~BT, $WTMP$, etc.) 3. Copy the i386 folder to the hard drive to a directory of your choice. 4. From here load smartdrv.exe from the Win98/9x directories on a Windows ME or 98 CD. 5. Then switch back to the hard drive and run the winnt.exe command. 6. From here if it still asks to repair the installation (after the license agreement), choose it. If there is no data to be lost choose to do a clean install but you will want to keep the current file system intact because you cannot complete the flat install (from hard drive) because if you do the install will not be able to complete. (unless you are installing to another partition where the flat is not copied onto.) 7. This should let the change the previous faults with the install on the system. -------------------------------------------------------------------------------- skip the dynamic update and setup continues then after setup go to windows update and get the updates. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Scan Freezes at 66% on Windows 98 then you see a winspool.drv error (spoolss.dll) Problem Description: When the customer clicks on the "Scan for updates" link on the Windows Update site the scan will freeze at 66% and then they will see a dialog box stating that there was an Application error in iexplore.exe in winspool.drv. Resolutions: This is a known issue involving the spoolss.dll file and McAfee's Virus Scan software. The most common fix is to replace the Win98 version of spoolss.dll (4.10.1998) with the WinME version (4.90.3000). However, there have been a few cases since Win98/ME customers were migrated to the new version of the Windows Update site (version 4) where they have the WinME version installed and going back to the Win98 version resolves the issue. The spoolss.dll file is protected by the operating system so you have to manually replace it from a command prompt. To replace the file you will need to boot Win98 while pressing the F8 key so you get the Windows 98 StartUp menu. On this menu, select option 5 and boot to a Command Prompt. Use the Copy command to manually replace the file. If replacing the file isn't an option, then make sure you are running the current version of McAfee's Virus Scan product, which is version 7.0. Version 7.0 allows you to configure the scanner so that it will exclude files and folders from the scan. If you choose this option, then make sure you exclude these items: C:\Windows\Spool C:\Windows\System\spoolss.dll -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this When using the Windows Update Web site you see text for Windows 98, but you are on a Windows XP computer Problem Description: After upgrading to Windows XP from Windows 98 you may see Windows 98 text on the Windows Update site even though you are running Windows XP. Resolutions: If you are comfortable editing the registry you can delete the Version Number from the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion 1. Click "Start," and then click "Run." 2. In the "Open" box type regedit and click "OK." 3. Browse in the left frame to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion. 4. In the right frame you will see the key "VersionNumber." Highlight this key and click "Delete." 5. Click "OK." 6. Restart the computer. -------------------------------------------------------------------------------- Issue Applies To: Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Scan for updates freezes at 33% Problem Description: When scanning for available updates on the Windows Update Web site, the scanning process displays the message "Scan for updates.... 33%" but it doesn?t go any further. This problem has been reported for Windows 2000 computers. Resolutions: This problem can be resolved by enabling the option Use http 1.1 through proxy connections in Internet Options settings. Follow these instructions to enable the option: 1. Open Internet Explorer. 2. On the Tools menu, click Internet Options. 3. On the Advanced tab, clear the Use HTTP 1.1 check box. 4. Select the Use HTTP 1.1 through proxy connections check box. 5. Attempt to open the Windows Update site again. 6. If you are still experiencing this problem you can try selecting both the HTTP 1.1 check box and the HTTP 1.1 through proxy connections check box. This may resolve the issue. This issue might also be caused by a registry problem with our Software or Driver detection. If the resolution above does not work, please contact Microsoft support at: http://support.microsoft.com/default.aspx?scid=/support/email/windowsupdate/wassist.asp&LN=EN -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this There are no updates available at this time message after running the scan and the "Windows" text is greyed out Problem Description: After clicking the Scan for updates link the scan shows the "No updates are available at this time" message and the Windows text on the left-hand side of the web page is greyed out. A review of the Windows Update.log file does not show any errors. Resolutions: The Windows Version registry key may be set incorrectly. Please follow these steps to check this key and fix the version number if required: 1. Click on Start, Run and type "regedit" (w/o the quotes). The Registry Editor will open. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 98/ME. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk and make sure your critical data is backed up before proceeding. 2. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion 3. Look for a key called VersionNumber and check the Data value for this key. Depending on the version of Windows you are running, the key should read the following: If running Windows 98 Original, the data value should be 4.10.1998. If running Windows 98 Second Edition (SE), the data value should be 4.10.2222. If running Windows ME, the data value should be 4.90.3000. If your current VersionNumber Data value does not match the Data value that it should be for your operating system, then you need to manually change the Data value by double-clicking on the Data value and typing in the correct value. 4. After making the change, connect to the Windows Update site and see if you still get the No updates available message. -------------------------------------------------------------------------------- Issue Applies To: Windows 98 and Windows 98 Second Edition Windows Millennium Edition Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this Personalize Windows Update Settings are not saved. Unable to Save Settings. Problem Description: You click on the link to Personalize Windows Update and you place a check mark in the check box next to the item "Display the link to the Windows Update Catalog under See Also" and you click on the Save Settings button. However, after doing this you do not see the link for the Windows Update Catalog appear under the See Also section. Repeated attempts at trying to get the site to save this setting do not work. Resolutions: First try these steps: Enable the UserData Persistence option in IE. Please follow these steps to enable this setting: 1. Open Internet Explorer (IE). 2. On the menu, click on Tools, and select Internet Options from the drop-down menu. 3. Click on the Security tab. 4. Make sure the Internet Zone is selected and click on the Custom Level button. 5. Under the Miscellaneous section, verify that "Enable" is selected for the UserData Persistence option. 6. Click OK to save the setting. 7. Close all open IE windows. 8. Connect to the Windows Update site and you should be able to save your Personalization Settings. If the first set of steps don't resolve the issue, then please follow these steps: 1. Close all open IE windows, then open Windows Explorer. 2. Navigate to the appropriate folder according to the operating system you are running. If you are running Win98/ME, then navigate to this folder: C:\Windows\Application Data\Microsoft\Internet Explorer\UserData If you are running Win2K/XP, then navigate to this folder: C:\Documents and Settings\%USERNAME%\UserData 3. Within the \UserData folder, you should see four sub-folders that have been randomly named. 4. Check the contents of each of these sub-folders and delete any files you see that have names similar to the following: oWindowsUpdate[1].xml oWindowsUpdate[2].xml oWindowsUpdate[3].xml oWindowsUpdate[4].xml You may see multiple versions of these files in the folders, and some of the folders may be empty. Delete any of these files that you find. 5. Now connect to the Windows Update site and configure the Personalization settings. Test the site to make sure the settings remain after connecting to the site several times. -------------------------------------------------------------------------------- Issue Applies To: Windows 2000 Windows 98 and Windows 98 Second Edition Windows Millennium Edition Windows Server 2003 Family Windows XP Did this resolve your problem? Your answer is anonymous and is used to help improve content on this site. Your privacy is protected. More about this © 2003 Microsoft Corporation. All rights reserved. Terms of use. Accessibility. --- Lewis & Becky <skyhawk@xxxxxxxxxxxxxxxx> wrote: > This is the page that only shows the title: > http://v4.windowsupdate.microsoft.com/troubleshoot/ > Here is what I see when the page opens.. And this is > all that I see.... Note > that there isn't nothing in the middle > > > > > Windows Update Troubleshooter > The following information has helped people > troubleshoot problems reported > to Microsoft Product Support. Conditions for using > this information are in > Microsoft's terms of use. > > Select a category below to get help on resolving > your issue. > > Want to search this content fast? On the menu bar > above, click "Find" on the > "Edit" menu and type a word or phrase to search for. > > ---------------------------------------------------------------------------- > ---- > > > © 2003 Microsoft Corporation. All rights reserved. > Terms of use. > Accessibility. > > > ----- Original Message ----- > From: "tomas santos" <babaluscan@xxxxxxxxx> > To: <triadtechtalk@xxxxxxxxxxxxx> > Sent: Sunday, August 31, 2003 3:34 PM > Subject: [triadtechtalk] Re: Windows Update Errors > > > > Lewis, found this - "Windows Update > Troubleshooter" > > > > Check it out here: > > > http://v4.windowsupdate.microsoft.com/troubleshoot/ > > > > HTH, > > tomas > > --- > > In triadtechtalk@xxxxxxxxxxxxx Lewis & Becky > Kincaid > > <skyhawk@xxx> wrote: > > > Tomas > > > > > > Also I keep downloading software off of the > net.. > > > And when I go to open > > > them.. I get that the return file size is > different > > > from the expected > > > return... So part of the file isn't being > > > downloaded... > > > SNIP > > > > __________________________________ __________________________________ Do you Yahoo!? Yahoo! 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