[triadtechtalk] Re: Windows Update Errors

  • From: tomas santos <babaluscan@xxxxxxxxx>
  • To: triadtechtalk@xxxxxxxxxxxxx
  • Date: Mon, 1 Sep 2003 23:09:24 -0700 (PDT)

Lewis, if you formatted and reinstalled the OS and you
continue to experience the glitches, your HDD is not
at fault.

Unless XP differs from all the previous Windows, it
will by default check the disk for integrity prior to
install and if errors are found it will exit the set
up and tell you the installation is a no go.

My experience leads me to suspect that one of your RAM
sticks may be at fault. If your PC is no longer under
warranty and you are capable of doing so, I suggest
you remove all the memory modules and reinstall one at
a time, then reboot. If boot is successful, remove it
and try the next one, etc., to see if you can isolate
a bad memory stick that would cause you to have to
reinstall, which is what you say it has instructed you
to do, even after just getting through a
reinstallation.


If you PC is under warranty, call the manufacturer for
help and don't open the box or you may lose your
rights.

I tried accessing the page and it was empty on the
first try. I closed it and tried again and it loaded
OK. A server glitch at Microsoft?<shrug>, maybe.

Here is that page which you cannot reach. Look it over
and tell us which you think is the error listed that
most resembles your situation. I'll then go to it and
tell you what solution is offered and the steps to
take, but I suspect it is a memory module gone bad or
incompatible with the rest of what is installed in
your PC.

Right off the bat it instructs you to run SFC - do it.
If your current configuration allows you to conduct
these basic repair procedures, go for them!
No harm can come of it and it may help solve your
woes.

Then it instructs you to repair Internet Explorer - do
it.
Shut down & reboot. Did it help??

You haven't added any memory since you got your box
and it is just as it came from the manufacturer,
correct?

You don't have a second PC through which you can
access this info, do you?

Good luck and let me know what I can do to help you
further.

tomas.

Microsoft concedes that its software needs to be
designed better, but it also points to the need for
users to help ensure their own security. 

IMO, the solution is: Use Linux!

-------------------------------------------------------
 http://v4.windowsupdate.microsoft.com/troubleshoot/


Windows Update Troubleshooter
The following information has helped people
troubleshoot problems reported to Microsoft Product
Support. Conditions for using this information are in
Microsoft's terms of use.

Select a category below to get help on resolving your
issue.

Want to search this content fast? On the menu bar
above, click "Find" on the "Edit" menu and type a word
or phrase to search for.

Problem reaching Windows Update 
Problem Downloading/Installing a Software (Non-Driver)
item 
Problem Downloading/Installing a Driver 
Other 

--------------------------------------------------------------------------------



Problem reaching Windows Update


  While the Windows Update Web site is loading, you
receive Initialization error 0x8007007e 

Problem Description: 
While the Windows Update Web site is loading you get
an error (Initialization error 0x8007007e). In the
Windows Update.log file you may see an error similar
to this:

Error     IUENGINE       Determining machine
configuration (Error 0x8007007E: The specified module
could not be found.)

This is usually because the Windows file Urlmon.dll is
missing or not properly registered, or the Windows
Cabinet.dll file is missing or corrupted. 

 
Resolutions: 
Steps to try For Windows XP:

Run the System File checker to replace these two files
(CABINET.DLL and URLMON.DLL).
1. Click "Start," and then click "Run." 
2. In the "Run" dialog box, type "SFC /scanonce" (w/o
the quotes), and then click "OK."

Steps For Windows 2000:

Suggestion 1

Follow the instructions below to register URLMON.DLL:
1. Click "Start," and then click "Run." 
2. In the "Run" dialog box, type "REGSVR32 URLMON.DLL"
(w/o the quotes) and then click "OK."  You should see
a popup message that this process succeeded.
3. Try the Windows Update site and see if you still
get the error.

Suggestion 2

Run the Internet Explorer Repair Tool using the
instructions below:
1. Click "Start," point to "Settings," and then click
"Control Panel."
2. Double-click "Add or Remove Programs."
3. On the "Install/Uninstall" tab, click "Microsoft
Internet Explorer." 
4. Click "Add/Remove," click "Repair the current
installation of Internet Explorer," and then click
"OK."

Suggestion 3

Try installing the current version of the Microsoft
XML Parser.  The current version is MSXML Parser 3.0
SP2 and it can be downloaded from this link:

http://www.microsoft.com/downloads/details.aspx?FamilyId=B1AD2C0A-8CC6-443B-AB83-F8516C72FAC1&displaylang=en
NOTE:  This link is rather long so make sure part of
the link's text hasn't wrapped onto a new line of
text.

You can also search for this download at Microsoft's
Download Center.  Here is the link:

http://www.microsoft.com/downloads/search.aspx?displaylang=en

After the installation try the Windows Update site and
see if you get the error.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update site is loading, you
receive Initialization Error 0x800B0004 or Error
0x800B0003 

Problem Description: 
Unable to access the Windows Update site. The Windows
Update.log file contains the following error
message(s):  

Error  IUCTL Digital Signatures on file C:\Program 
Files\WindowsUpdate\V4\iuident.cab are not trusted
(Error 0x800B0003: The form 
specified for the subject is not one supported or
known by the specified trust 
provider.)  

Error IUCTL Digital Signatures on file C:\Program
Files\WindowsUpdate\V4\iuident.cab are not trusted
(Error 0x800B0004: The 
subject is not trusted for the specified action.) 

 
Resolutions: 
There are several potential causes for this error. 
First of all, make sure you are running the current
version of Internet Explorer.  At this time, the
current version is IE 6 SP1.  You can install IE 6 SP1
from this link:

http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

Secondly, if you are using a proxy server ask your
network administrator to make sure that the proxy
server is set to allow anonymous connections to the
Internet.

Some more specific steps you can try to resolve this
issue:

Suggestion 1
============
Register the following files with these steps:

1.  Click on Start, Run and type "REGSVR32
SOFTPUB.DLL" (w/o the quotes).  You should see a popup
message that this process succeeded.
2.  Click on Start, Run and type "REGSVR32
INITPKI.DLL" (w/o the quotes).  You should see a popup
message that this process succeeded.
3.  Click on Start, Run and type "REGSVR32
MSSIP32.DLL" (w/o the quotes).  You should see a popup
message that this process succeeded.
4.  Now try the Windows Update site and see if you get
the same error.
--------------------------------------------------------------------------------
Suggestion 2
============
Open Internet Explorer
Click "Tools" and then click "Internet Options".
Click "Advanced," and then check "Use HTTP 1.1 through
Proxy Connections" check box.
Click the OK button.
--------------------------------------------------------------------------------
Suggestion 3
============
If there is a HOSTS (or HOSTS.SAM) file on your system
that has an entry for the Windows Update site, then
comment out or delete the entry.  The IP addresses of
the site change constantly so you don't want to have
any static IP entries.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  C:\WINDOWS\System32\iuctl.dll is not a valid windows
image. Please check this against your installation
diskette 

Problem Description: 
When attempting to access the Windows Update Web site
you receive this error message. It's possible that one
or more Windows Update components are corrupted. 

 
Resolutions: 
Download new controls from
http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab
and save them to your desktop. Follow the instructions
below to extract the .cab file: 
1. Right click on iuctl.cab.
2. Click "Extract to."
3. Indicate the location to which you want the file
extracted and click "OK."
4. Go to the location you selected and right click
"iuctl.inf."
5. Click "Install."
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x80072F78 

Problem Description: 
Windows Update has encountered an error and cannot
display the requested page. 

 
Resolutions: 
This error is proxy/firewall related, so double-check
your firewall/proxy settings.  Try disabling your
firewall and see if the error persists.  CheckPoint
Firewall is one product that is a known culprit of
this error. Make sure that TCP/IP ports 80 and 443 are
open in both directions.   Make sure your firewalls
are not blocking scripting functions on web site. 
This error is the result of your PC's inability to
connect to a component of the Windows Update site. 
Disable all 3rd party applications (like Anti-Virus
software) before accessing the site.  Here are a few
ways to try to resolve this issue:

Suggestion 1
===========

Check your HOSTS file (it may also be called
HOSTS.SAM) and make sure you don't have any static IP
entries for the Windows Update web site listed in the
file.  If you are running Win98/ME, the HOSTS file
will be in this folder:

C:\Windows

If you are running WinNT/2K/XP, it will be in this
folder:

C:\WINDOWS\system32\drivers\etc

You can use Notepad to open the HOSTS file.  You may
need to "tell" Windows to use Notepad to open the
file.

Applications like web accelerators, TweakMasterDNS,
etc. can add static IP entries for the Windows Update
site into your HOSTS file and when this happens you
will get the 0x80072F76 error message.

Suggestion 2
===========

Check your firewall/proxy settings and also try
disabling your firewall.  This error is the result of
your PC's inability to connect to a component of the
Windows Update site.  Disable all 3rd party
applications (including anti-virus) before accessing
the site.

Suggestion 3
===========

You may be able to resolve this issue by adding the
following Web sites to the trusted sites list in
Internet Options:

  http://Windowsupdate.microsoft.com
  http://V4.Windowsupdate.microsoft.com
  https://v4.Windowsupdate.microsoft.com (Note: The
https is correct)
  http://Download.Windowsupdate.com
  
To add these web sites to the list, follow these
steps:
  
1. Open Internet Explorer. 
2. Click "Tools," and then click "Internet Options." 
3. Click "Security."
4. Click the Trusted Sites icon. 
5. Click "Sites."
6. Clear the check box "Require server verification
(https:)for all sites in this zone."
7. Add all four sites listed above.

Suggestion 4
===========

This issue may be resolved by adding the Windows
Update sites to the exceptions list in the Internet
Options Proxy Settings.  
To access the Exceptions settings:
  
1. Open Internet Explorer 
2. Click "Tools" and then click "Internet Options."
3. Click "Connections" and then click "LAN Settings." 
4. Click "Advanced" and add
windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com, and
download.windowsupdate.com to the exceptions list.If
you run other proxy/firewall software, then add the
sites to the exception list for those applications as
well.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x801901F6 

Problem Description: 
While the Windows Update Web site is loading you
receive the following message "No updates 
available" and the log file reads error 0x801901F6
after first getmanifest. 

 
Resolutions: 
This error indicates that you are running Netscape
Proxy Server version 3.52 proxy which is not HTTP
compliant. To resolve this issue you need to download
updates from the following Web sites:
Critical updates: 
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/current.asp

Recommended downloads:
http://www.microsoft.com/downloads
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x80070052 

Problem Description: 
Attempting to access Windows Update results in error
0x80070052 error displayed in an error page.  Windows
Update.Log shows no errors. 

 
Resolutions: 
This problem has been seen where the Registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
specifies the Program Files directory as "H:\Program
Files" All program files are on H:  However, the
Windows Update folder was in a Program Files directory
on C:
This was resolved by copying the WindowsUpdate folder
From C: to H:
--------------------------------------------------------------------------------
Had a customer add the same "..\program
files\windowsupdate\v4\temp directory" paths to his
existing drives (had several e:\f:\h:\t:\etc..) (made
sure the iuident.cab was in each also) WU site worked
fine after applying these paths.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
 

 
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  When using the Windows Update Web site you receive
the following message: Error: 0x8007045A
ERROR_DLL_INIT_FAILED 

Problem Description: 
You are unable to download updates from the Windows
Update Web site and you receive the 
following message: Error: 0x8007045A
ERROR_DLL_INIT_FAILED 

 
Resolutions: 
You can resolve this issue by upgrading or
reinstalling the latest version of the XML parser from
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp
--------------------------------------------------------------------------------
You can resolve this issue by copying the following
DLL files from a computer that is working to the
affected computer:

        msxml3.dll        
        msxml3a.dll        
        msxml3r.dll    
    
After replacing the files, restart your computer. You
should be able to use the Windows Update Web site.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization Error 0x80040FF2 

Problem Description: 
When attempting to access Windows Update on certain
localized versions of Windows, one of
several methods could fail in the XML parser, causing
the site to fail to load with error
number 0x80040FF2. 

 
Resolutions: 
To resolve this issue, upgrade to the latest version
of Internet Explorer.  Alternatively, you can upgrade
your XML parser to the most recent version (currently
available at
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp).
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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  Error 80072EF7 When Accessing Site 

Problem Description: 
When trying to access the Windows Update site you may
receive error 80072EF7 

 
Resolutions: 
To resolve this issue, verify that there is a valid
Gateway IP address listed for your network adaptor.

How to Check the Default Gateway Value
--------------------------------------
For W98 and ME systems
1. Click Start, click Run, type "winipcfg" (without
the quotation 
   marks), and then click OK.
2. Click your network adapter, and then click More
Info.
3. If the default gateway is blank, the value is not
configured.

For W2K, XP and Windows Server 2003
1. Click Start, Click Run, type CMD
2. In the DOS windows type ipconfig
3. Find the listing for your network adaptor
4. If the default gateway is blank, the value is not
configured.

If the gateway is blank please check with the network
administrator to have an appropriate gateway entered.

The following list that describes default gateway
address options is provided for your convenience, and
may not include an optimal choice for your LAN
configuration. Note that it does not include security
or firewall services considerations.



- A significant number of small networks may be
connected to the 
  Internet by using a device that provides DHCP, as
well as NAT (or ICS) 
  services. A device of this type is the logical
choice for the default 
  gateway.

- If your LAN is connected to the Internet by using a
router, and 
  consists of a single subnet, the router IP address
is normally the 
  appropriate value for the default gateway.

- In some configurations, it may be necessary to use
an IP address that 
  is provided by your Internet Service Provider (ISP).

- It is possible to configure an invalid, or
non-existent default 
  gateway address for clients on the applicable
subnet, or subnets. This 
  causes all attempts to access network resources that
are outside of the 
  local subnet to fail. Use at your own risk.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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  Scan quickly reaches 100% and displays ?There are no
updates available? message / log file lists error
0x800C0008 or 0x80072EE4 

Problem Description: 
When you use the Windows Update scan feature, the scan
quickly reaches 100%, and then displays the "There are
no updates available at this time" message.  The log
file contains error 0x800c0008 or 0x80072EE4. 

 
Resolutions: 
The error is caused by SSL (Secure Socket Layer). The
scan process requires SSL and if the date and time on
your computer varies too much from the valid date and
time of the SSL certificates on Windows Update, the
process will fail. Please verify that your computer?s
date and time are accurate and that the Internet
Explorer language option is not empty.

To check the language setting in Internet Explorer:
1. Click "Tools" and then select "Internet Options".
2. Click "Languages".
3. Make sure at least one language is listed in the
"Language Options" dialog box.

Please delete the Internet cache and cookies.
1. Click "Tools" and then select "Internet Options".
2. Click "Delete Cookies".
3. Click "Delete Files".
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Windows Update has encountered an error and cannot
supply the requested page; Cannot Display Page
(Windows XP) 

Problem Description: 
This may occur if Service Pack 1 has been removed from
the computer either through System 
Restore or by reinstalling Windows XP into the same
directory.  You may see a page that states that the
Web page has an unexpected error or cannot display the
page that was requested. 

 
Resolutions: 
The value for the CSDVersion in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
needs to be changed to 0. If you are comfortable
editing the registry, follow the instructions below.
1.  Click "Start," and then click "Run."
2.  In the Open box type regedit and click "OK."
3.  Browse in the left frame to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
4.  In the right frame you will see the key
CSDVersion. Double click this key.
5.  Change the value to 0 and click "OK."
6.  Restart the computer.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  When using the Windows Update Web site you receive
Windows 2000 error: 0x8007045a 

Problem Description: 
When using the Windows Update Web site you receive the
following error message: "Windows Update has
encountered an error and cannot display the requested
page" Send Error to Microsoft 0x8007045a. 

 
Resolutions: 
You can resolve this issue by installing the latest
Windows 2000 Service Pack from 
http://microsoft.com/windows2000/downloads/.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
 

 
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  Error 0x80190197 (MSUS) 

Problem Description: 
Customer getting Errors: 
 Detailed item description files (Read This First and
End 
User License Agreement for all items): Failed to
download 
from URL
'http://www.msus.windowsupdate.com/msus/v1/aurtf.cab'.
 (Error 0x80190197: HTTP error 407. Proxy
authentication 
required.) - aurtf.cab 

 
Resolutions: 
Customer installed the firewall client on the computer
running SUS.  I then changed the SUS service to run as
a user that had rights to access the Internet through
ISA.  This allowed the customer to download that EULA
file and everything went well afterwards.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  MSUS Error 0x80190194 

Problem Description: 
Client contacting SUS server, generates the following
error:

Querying software update catalog from
http://<server_name>/autoupdatedrivers/getmanifest.asp
(Error
0x80190194)" 

 
Resolutions: 
This is because the AU client performed a check for
driver updates on the SUS server.  Since SUS does not
synchronize driver updates the /autoupdatedrivers
directory doesn?t exist and the server returned an
HTTP Status Code 404.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Manual installation instructions for Windows Update
controls 

Problem Description: 
Several problems on the Windows Update site can be
caused by outdated or mismatched site
software.  To install updated software for Windows
Update on all operating systems other than Windows 95
or Windows NT 4.0, please follow the instructions
below. 

 
Resolutions: 
For Windows 98 and Windows Millenium Edition:
download the controls from
http://v4.windowsupdate.microsoft.com/cab/x86/ansi/iuctl.cab
and 
save them to your desktop. Extract the .cab file
following the steps below: 

1. Go to the desktop and right click the iuctl.cab
file.
2. Click "Extract to."
3. Point to a known location (like the desktop) and
click "OK."
4. Go to the location you selected and right click on
the iuctl.inf file.
5. Click "Install."

For Windows 2000, Windows XP, or Windows Server 2003:
download our controls from
http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab
and save them to your desktop. Extract the .cab file
following the steps below:  

1. Go to the desktop and right click the iuctl.cab
file.
2. Click "Open".
3. Select all the files listed. 
4. Right click on them and click "Extract."
5. Point to a known location (like the desktop) and
click "OK."
6. Go to the location you selected and right click the
iuctl.inf file.
5. Click "Install."
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows Server 2003 Family
Windows XP
 

 
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  Scan Hangs at 0% 

Problem Description: 
The Scan function hangs at 0% 

 
Resolutions: 
Suggestion 1:

Install the latest scripting engine 5.6 from:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

Suggestion 2:

Repair Internet Explorer

1. Open up Control Panel.
2. Open Add/remove programs.
3. Select Microsoft Internet Explorer and Internet
Tools.
4. Click Add/remove.
5. Click Repair.
6. Follow the steps provided by the Repair Wizard.
7. Click OK
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  Software Update page repeatedly displays "Update
Now" button. 

Problem Description: 
When attempting to access Windows Update, the page
that directs you to update your Windows 
Update software appears.  Clicking "Update Now"
results in the same page being displayed, 
making it impossible to perform the update. 

 
Resolutions: 
We are still researching this issue.

Some advanced users have resolved this problem by
following the steps below. If you have 
trouble finding the files or string value listed below
you should not attempt this resolution. Deleting the
wrong items in this process can damage your computer.
1. Close Internet Explorer. 
2. Delete IUCtl.dll and the IUEngine.dll from both the
system32\dllcache and system32 folders.
3. Delete the registry string value ?SelfupdateStatus?
present in the 
HKLM\Software\microsoft\windows\currentversion\windowsupdate\IUcontrol
key. 
4. Delete iuenginenew.dll, if it exists.

Downloading and installing new Windows Update site
software may also resolve this issue.  
Follow the instructions in the article on manually
installing the Windows Update software,
located elsewhere on this page. 

You may also be able to resolve this issue by deleting
the files in your temporary Internet 
cache. Follow the instructions below:
1. Close the Internet Explorer.
2. Right-click the Internet Explorer icon.
2. Click "Properties."
3. On the General tab, click "Delete Files."
--------------------------------------------------------------------------------
This may occur if your network administrator has
deployed Microsoft Software Update Services (MSUS)and
your computer is redirected to an internal MSUS server
for updates.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Access Denied. Please check with your System
Administrator (Windows 98 and Windows ME) 

Problem Description: 
When trying to access the Windows Update web site,
Win98/ME customers may see the following error:

Access Denied
Network policy settings prevent you from using Windows
Update to download and install updates on your
computer.

If you believe you have received this message in
error, please check with your system administrator. 

 
Resolutions: 
To resolve this issue, please follow these steps:

1.  Click on Start, Run and type "regedit" (w/o the
quotes).  The Registry Editor will open. 
WARNING: Using Registry Editor incorrectly can cause
serious problems that may require you to reinstall
Windows 98/ME. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own
risk.

2.  Navigate to the following key: 

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

3.  You should see a key called "NoWindowsUpdate".

Check the data value for this key.  In order to access
the Windows Update site, the data value should be a
zero "0".  If the value is set to a one "1", then your
PC is currently configured to DENY access to the
Windows Update site.  You need to change the value of
this key to a zero "0" to allow your PC access to the
site.  To change the data value, double-click on the
key name and set the value to a zero "0".

4.  Once the data value has been changed, close the
registry editor, reboot your PC and try the Windows
Update site again.

If after verifying that the NoWindowsUpdate key is set
to a zero "0" and re-booting your PC you are still
seeing the Access Denied error on the Windows Update
web site, then try these steps:

1.  Open the Registry Editor.
2.  Navigate to the following key: 

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

3.  Select the "NoWindowsUpdate" key and Delete it.
4.  Close the registry editor, reboot your PC and try
the site again.

For more steps to try, refer to this Microsoft KB
article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;228548
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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  Windows Update site displays Initialization error
0x800A01AD. Windows Update.log has error 0x80040154 

Problem Description: 
When you try to access the Windows Update site you
receive error 0x800A01AD. 0x800a01AD ActiveX component
can't create object. The Windows Update.log file will
have error entries similar to this:

Error     IUENGINE       Determining machine
configuration (Error 0x80040154: Class not registered)


 
Resolutions: 
Suggestion 1:

Make sure the MSXML files are registered correctly by
following the steps below.

NOTE:  You may not have the files listed in Steps 2
and 3 installed on your PC but please perform all 3
steps.  If you don't have one of the files, when you
try to register it you will see a popup window that
has this text:

LoadLibrary("filename.dll") failed - The specified
file name could not be found.

Just disregard the error and continue to the next
step.  

Follow these steps:

1.  Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML.DLL" (w/o the quotes).  You
should see a popup message that this process
succeeded.
2.  Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML2.DLL" (w/o the quotes).  You
should see a popup message that this process
succeeded.
3.  Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML3.DLL" (w/o the quotes).  You
should see a popup message that this process
succeeded.
Now try the Windows Update site and see if you get the
same error.

Suggestion 2:

This error can be the result of a file mismatch or
corruption of the MSXML.DLL files. Try upgrading your
XML parser to the most recent version, which is
currently MSXML Parser 3.0 Service Pack 2 Release. 
You can download the latest parser from this site:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  Error 80070057 during Scan 

Problem Description: 
Customer will see error 0x800A138F when scanning for
updates, but the Windows Update.log file will show
error 0x80070057.

This appears to be an issue with the program Netop
which enters a driver entry into the enum\root\unknown
key in the registry.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{63C35530-D3DF-11D3-8F5D-0060B0A3612B}\0000]
"ProviderName"="Danware Data A/S"
"DriverDesc"="NetOp Driver 3 ver. 7.00 (2002014)"
"DriverDate"="Jan 14 2002"
"DriverVer"="7.00 (2002014)"
"MatchingDeviceId"="danware_netop_driver3"

Both the DriverDate and DriverVer are not formatted
properly 

 
Resolutions: 
Visit
http://www.netop.com/tech/download/fix/fixwinup.exe
and run this executable If you are running the Netop
software.
--------------------------------------------------------------------------------
If you have a Lynx device

1.  Click on Start, Run and type "REGEDIT" (w/o the
quotes).  The Registry Editor will open.

*WARNING*

Using Registry Editor incorrectly can cause serious
problems that may require you to reinstall your
operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own
risk. 

2.  Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318}\0020


3. change date from August 16, 2000 to 8/16/2000)

This should resolve the problem

If this does not resolve your issue please contact
Microsoft Support at
http://support.microsoft.com/default.aspx?scid=/support/email/windowsupdate/wassist.asp&LN=EN
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  In the process of updating Windows, you are taken to
the Software Update Incomplete page (on Windows XP and
Windows 2000) 

Problem Description: 
When you attempt to update Windows, you are taken to
the Software Update Incomplete page. This happens if
you log on to Windows XP with a user account that does
not have administrator privileges. 

 
Resolutions: 
Please log in as an administrator or with an account
that has administrator privileges.
You can also attempt to update the Windows Update
controls by following these instructions:
Download the controls from
http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab
and save them to your desktop.
To install the controls:
1. Right click iuctl.cab.
2. Click "Extract to."
3. Enter the location where you want the files stored
and click "OK."
4. Go to the location you just entered and right-click
iuctl.inf.
5. Click "Install."

Other steps that may resolve this issue are:

Close the browser and delete your temporary Internet
Cache. To do this:
1.  Right click the Internet Explorer icon.
2.  Click "Properties".
3.  On the General tab, click "Delete Files".

Delete IUCtl.dll and IUEngine.dll from the
Windows\System32\dllcache folder or the 
Winnt\System32\dllcache folder. Delete IUEnginenew.dll
from the Windows\System32\dllcache folder or the
Winnt\System32\dllcache folder, if it exists.


Change the registry string value ?SelfupdateStatus? to
0 in the
HKLM\microsoft\windows\currentversion\windowsupdate\IUcontrol
registry key by following the 
instructions below:
1.  Click "Start", and then click "Run."
2.  In the "Run" box, type regedit, and click "OK."
3.  Browse in the left pane to: 
HKEY_LOCAL_MACHINE\\microsoft\windows\currentversion\windowsupdate\IUcontrol.
4.  Double click SelfupdateStatus in the right pane.
5.  Change the value to 0, and then click "OK."
6.  Restart the computer.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x80072EE2 

Problem Description: 
Internet Timeout 

 
Resolutions: 
This issue can be resolved by enabling "Use HTTP 1.1
through proxy connections" in
Internet Options.   
To enable "Use HTTP 1.1 through proxy connections"  
1. Open Internet Explorer, click "Tools," and then
click "Internet Options." 
2. Click "Advanced." 
3. Click the "Use HTTP 1.1" check box. 
4. Click the "Use HTTP 1.1 through proxy connections"
check box.    
5. Attempt to access the Windows Update site again.
--------------------------------------------------------------------------------
You may need to add the following URLs to your proxy
exception list: 

With wildcards:
*.Windowsupdate.microsoft.com
*.Windowsupdate.com

Specific URLs:
Windowsupdate.microsoft.com
V4.Windowsupdate.microsoft.com
Download.Windowsupdate.com
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization Error 0x800C0002 

Problem Description: 
We usually see this error if Windows Update is looking
for iuident.cab on a different server than where they
are trying to access Windows Update.  

We typically see this from users who are members of
our Beta program and who switch between our beta and
production web sites.

This may also apply to users whose corporate
administrator has deployed Software Update Services. 

 
Resolutions: 
1.  Click on Start, Run and type "REGEDIT" (w/o the
quotes).  The Registry Editor will open.

*WARNING*

Using Registry Editor incorrectly can cause serious
problems that may require you to reinstall your
operating system. Microsoft cannot guarantee that
problems 
resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk. 

2.  Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\IUControl


3. If you wish to visit the live (non-Beta) Windows
Update web site, make sure that the "identserver"
value is blank or nonexistent.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  When trying to access the Windows Update Web site
you receive the following error message: Access
Denied. Please check with your System Administrator
(Windows XP and Windows 2000) 

Problem Description: 
While accessing Windows Update, the following error
message appears:
Access Denied   
Network policy settings prevent you from using Windows
Update to download and
install updates on your computer.  If you believe you
have received this message in error, 
please check with your system administrator. 

 
Resolutions: 
Please follow these steps:

1.  Click on Start, Run and type "REGEDIT" (w/o the
quotes).  The Registry Editor will open. 

WARNING: Using Registry Editor incorrectly can cause
serious problems that may require you to reinstall
Windows XP/2K. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own
risk.

2.  Navigate to the following key: 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate

3.  You should see a key called
"DisableWindowsUpdateAccess". 

Check the data value for this key.  In order to access
the Windows Update site, the data value should be a
zero "0".  If the value is set to a one "1", then your
PC is currently configured to DENY access to the
Windows Update site.  You need to change the value of
this key to a zero "0" to allow your PC access to the
site.  To change the data value, double-click on the
key name and set the value to a zero "0".

4.  Now navigate to this key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]

5.  You should see a key called "NoWindowsUpdate".

Check the data value for this key.  In order to access
the Windows Update site, the data value should be a
zero "0".  If the value is set to a one "1", then your
PC is currently configured to DENY access to the
Windows Update site.  You need to change the value of
this key to a zero "0" to allow your PC access to the
site.  To change the data value, double-click on the
key name and set the value to a zero "0".

6.  If you changed any of the data values, then close
the registry editor, reboot your PC and try the
Windows Update site again.

This also will occur if the account that the user is
using does not have full permissions
to the Program Files\Windowsupdate\V4\Temp folder and
the iuident.cab is not in this folder.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  When trying to use the Windows Update Web site you
receive an "Administrators Only" error message
(Windows XP only) 

Problem Description: 
When you attempt to use the Windows Update site, you
may receive an error
message similar to the following:

   Administrators Only (-2146828218) To install items
from Windows Update, you
   must be logged on as an administrator or a member
of the Administrators
   group. If your computer is connected to a network,
network policy settings
   may also prevent you from completing this
procedure.

You receive this message even though you are already
logged on as an
administrator or a member of the Administrators group.


 
Resolutions: 
This issue indicates a problem accessing a resource
and may not indicate a lack of administrative
privileges.  One of the resolutions below may help.

To resolve this issue, follow these steps:

1. Click "Start," and then click "Run."
2. In the Open box, type regedit and then click "OK."
3. Locate and select the following registry key:
  
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
4. click "Edit," and then click "Permissions."
5. Click "Add," and then type "Everyone" in the
   dialog box that appears.
6. Click "Check Names," and then click "OK."
7. Select "Everyone" in the "Group or user names"
list.
8. Under Permissions for "Everyone," select the "Full
Control" check box
   in the "Allow" column. Note that the "Read" check
box in the "Allow" column is now also selected.
9. Select each user, in turn, in the "Group or user
names" list, and then verify
   that no check boxes are selected in the "Deny"
column. Clear any check boxes that are selected in the
"Deny" column.
10. Click "Advanced," and then select the "Replace
permission entries on all child objects with entries
shown here that apply to child objects" check box, and
then click "OK."
11. Click "Yes" if you are prompted for confirmation.

NOTE: You should also check the firewall and the proxy
server settings and
configurations, or ask the appropriate administrator
to do so.
--------------------------------------------------------------------------------
You can work around this issue by adding the following
to the exceptions list in the Internet 

Options Proxy Settings:

Windowsupdate.microsoft.com
V4.Windowsupdate.microsoft.com
Download.Windowsupdate.com
  
To access the Exceptions settings.  
1. Open Internet Explorer 
2. Click "Tools," and then click "Internet Options." 
3. Click "Connections," and then click "LAN Settings."

4. Click "Advanced" and add
windowsupdate.microsoft.com to the exceptions list.
--------------------------------------------------------------------------------
1. Open Internet Explorer, click "Tools" and then
click "Internet Options." 
2. Click "Advanced".
3. Scroll down until you see "Use HTTP 1.1 through
Proxy Connections," and then select the
check box. 
4. Click "OK." 
5. Close and restart Internet Explorer. You should now
be able to connect to Windows Update.
--------------------------------------------------------------------------------
Rename the subdirectory C:Windows\System32\Catroot2 to
C:Windows\System32\Catroot2temp\.
Restart the computer and then try to run Windows
Update.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  General troubleshooting for scripting errors 

Problem Description: 
When you are using the Windows Update Web site you
receive a script error. 

 
Resolutions: 
First, check your Internet Explorer settings to make
sure that they are configured correctly for the
environment.
1. In Internet Explorer click "Tools," and then click
"Internet Options."
2. Click "Security."
3. Click "Custom Level."
4. Make sure that "File Download" is enabled.
5. Make sure that "Run Active X controls and plug-ins"
is enabled.
6. Make sure that "Active Scripting" is enabled.
7. Set your Java Permissions to "Medium safety."
8. Make sure that "Launching applications and files in
an IFRAME" is enabled.
--------------------------------------------------------------------------------
Suggestion 2
============
Make sure you have disabled any ad removal programs,
Web accelerators, and anti-virus programs prior to
accessing Windows Update. These can cause script
errors.
--------------------------------------------------------------------------------
Suggestions 3
=============
If the steps above do not resolve this issue you can
try the following: 
1. Open Internet Explorer, click "Tools," and then
click "Internet Options."
2. Click "Connections."
3. Click "LAN Settings."  
4. Delete anything in the Automatic Configure text box
and clear the "Use automatic configuration script"
check box.
--------------------------------------------------------------------------------
Suggestion 4
============
If none of the above resolves this issue you can
attempt to resolve it by registering the 
following DLLs using the instructions below:
1. Click "Start," and then click "Run."
2. Type "regsvr32 c:\windows\system\vbscript.dll"
(without the quotes). Press Enter.
3. Then type "regsvr32 c:\windows\system\mshtml.dll"
(without the quotes). Press Enter.
4. Then type "regsvr32 c:\windows\system\msjava.dll"
(without the quotes). Press Enter.
5. Then type "regsvr32 c:\windows\system\jscript.dll"
(without the quotes). Press Enter.
6. Then type "regsvr32 c:\windows\system\msxml.dll"
(without the quotes). Press Enter.
7. Then type "regsvr32 c:\windows\system\actxprxy.dll"
(without the quotes). Press Enter.
8. Then type "regsvr32 c:\windows\system\shdocvw.dll"
(without the quotes). Press Enter.

NOTE:  The instructions above assume you are running
Windows 98 or Windows ME.  For Windows 2000 or Windows
NT4, change "windows\system" to "winnt\system32."  For
Windows XP, if you upgraded from Windows NT 4 or
Windows 2000 change "windows\system" to
"winnt\system32." Change "windows\system" to
"windows\system32" if you installed Windows XP using
another method. If your operating system is installed
on a drive other than "C," change the drive letter in
the instructions above to reference your system drive.

Once you have completed the above procedures, please
restart your computer and access the 
Windows Update site.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 95
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows NT4
Windows XP
 

 
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  Error 0x800A138F displayed during Scan, 0x800C00008
shows in Windows Update.log 

Problem Description: 
The error 0x800A138F is displayed when scanning for
updates, but the Windows Update.log file will show
error 0x800C0008. 

 
Resolutions: 
This is a generic error number which indicates a
problem with the SSL connection with our server.

Some customers have resolved this issue by disabling
or uninstalling internet acceleration software.
--------------------------------------------------------------------------------
Suggestion 2
============
The error may occur because the language-setting in
Internet Explorer is missing.  To add a language, in
Internet Explorer, select Tools-->Internet Options,
and click the "Languages" button.  Add a language to
the list if empty.
--------------------------------------------------------------------------------
Suggestion 3
============
Check the system time.  SSL will not function if the
system time is more than 100 days off.
--------------------------------------------------------------------------------
Suggestion 4
============
Please uncheck "Check for server certificate
revocation":

1.  Open Internet Explorer
2.  Click on Tools
3.  Click on Internet Option from the drop down menu
4.  Click on the Advanced tab
5.  Scroll down to the Security Section
6.  Unselect "Check for server certificate revocation"
7.  Reboot the machine
--------------------------------------------------------------------------------
Suggestion 5
============
One customer performed an MSN Messenger update, which
fixed his 0x800c0008 Windows Update issue as well. 
Correlation not yet determined but an avenue to check
if you have MSN Messenger installed.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x800A1391 

Problem Description: 
When customer tries to access site they may see this
error. 

 
Resolutions: 
We're further researching this issue.  It appears to
be because the customer can not download the ActiveX
component. One case resolved by disabling firewall
program.
--------------------------------------------------------------------------------
Suggestion 2
============
We may be able to resolve this issue by adding 
  http://Windowsupdate.microsoft.com
  http://V4.Windowsupdate.microsoft.com
  https://v4.Windowsupdate.microsoft.com (Note: The
https is correct)
  http://Download.Windowsupdate.com
to the trusted sites list in the Internet Options.  
To access the Exceptions settings.  
1. Open Internet Explorer 
2. Click Tools / Internet Options 
3. Click the Security Tab 
4. Click on the Trusted Sites Icon 
5. Click on the Sites button
6. Unselect the check box "Require server verification
(https:)for all sites in this zone"
7. Add all 4 sites listed above
--------------------------------------------------------------------------------
Suggestion 3
============
This issue may be resolved by adding the Windows
Update sites to the exceptions list in the Internet
Options Proxy Settings.  
To access the Exceptions settings.  
1. Open Internet Explorer 
2. Click Tools / Internet Options 
3. Click the Connections Tab / LAN Settings 
4. Click the Advanced Button and add
windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com;
download.windowsupdate.com to the
exceptions list.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  "Checking for the latest version of the Windows
Update software" 

Problem Description: 
When you?re using the Windows Update Web site you
receive a dialog box that states:
"Checking for the latest version of the Windows Update
software...
Depending on your connection speed, this might take a
minute. To
ensure that you're able to view Windows Update when
this verification
is complete, select Yes in any "Security Warning"
dialog boxes that
appear." The update process freezes at this point. 

 
Resolutions: 
This may be caused by a third-party firewall product
called Zone Alarm. Try disabling this program and
opening the Windows Update site again. Be sure to
enable your firewall again when you are done.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Network policy settings prevent you from using
Windows Update to download and install updates on your
computer 

Problem Description: 
When you attempt to download updates, the process
fails and the Windows Update Log reads: "Access to
Windows Update has been disabled by administrative
policy." 

 
Resolutions: 
Your group policies are set to prevent you from
accessing Windows Update. Contact your system
administrator for further information. (The Group
policy object, "Remove all Access" to Windows Update
was is Enabled.)
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization Error 0x80072F76 

Problem Description: 
User receives a 0x80072F76 error when visiting the
Windows Update Site.  The Windows Update.log file will
have error entries similar to the following:
2002-11-25 23:25:11  04:25:11   Error IUCTL Failed to
download iuident.cab from http://
windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4\temp (Error 0x80072F76) 

 
Resolutions: 
This is a blocking issue.  The client computer is
unable to connect to a component of the Windows Update
site.  Most likely this is due to misconfigured
proxy/firewall settings, 
incorrect DNS entries or some application running on
the client computer that interacts with Web
connections and is blocking the connection.  Here are
a few ways to try to resolve this issue:

Suggestion 1
===========

Check your HOSTS file (it may also be called
HOSTS.SAM) and make sure you don't have any static IP
entries for the Windows Update web site listed in the
file.  If you are running Win98/ME, the HOSTS file
will be in this folder:

C:\Windows

If you are running WinNT/2K/XP, it will be in this
folder:

C:\WINDOWS\system32\drivers\etc

You can use Notepad to open the HOSTS file.  You may
need to "tell" Windows to use Notepad to open the
file.

Applications like web accelerators, TweakMasterDNS,
etc. can add static IP entries for the Windows Update
site into your HOSTS file and when this happens you
will get the 0x80072F76 error message.

Suggestion 2
===========

Check your firewall/proxy settings and also try
disabling your firewall.  This error is the result of
your PC's inability to connect to a component of the
Windows Update site.  Disable all 3rd party
applications (including anti-virus) before accessing
the site.

Suggestion 3
===========

You may be able to resolve this issue by adding the
following Web sites to the trusted sites list in
Internet Options:

  http://Windowsupdate.microsoft.com
  http://V4.Windowsupdate.microsoft.com
  https://v4.Windowsupdate.microsoft.com (Note: The
https is correct)
  http://Download.Windowsupdate.com
  
To add these web sites to the list, follow these
steps:
  
1. Open Internet Explorer. 
2. Click "Tools," and then click "Internet Options." 
3. Click "Security."
4. Click the Trusted Sites icon. 
5. Click "Sites."
6. Clear the check box "Require server verification
(https:)for all sites in this zone."
7. Add all four sites listed above.

Suggestion 4
===========

This issue may be resolved by adding the Windows
Update sites to the exceptions list in the Internet
Options Proxy Settings.  
To access the Exceptions settings:
  
1. Open Internet Explorer 
2. Click "Tools" and then click "Internet Options."
3. Click "Connections" and then click "LAN Settings." 
4. Click "Advanced" and add
windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com, and
download.windowsupdate.com to the exceptions list.If
you run other proxy/firewall software, then add the
sites to the exception list for those applications as
well.
--------------------------------------------------------------------------------
Suggestion 5
===========

As a test, try this link:

http://windowsupdate.microsoft.com/v4/iuident.cab

When you click this link, you should see a popup
message asking if you want to Open the file, or Save
it to your computer.  If you are unable to connect to
this link and see a Page Cannot Be Displayed-type
error, then this confirms that some aspect of your
Internet connection is preventing you from reaching
the Windows Update site.

Suggestion 6
===========

This error may also occur with Mailgate from
http://www.mailgate.com/ previous to version 3.5.171
beta where the issue seems to have been corrected.  
The excerpt below is from the release notes for the
MailGate 3.5.171 Beta: 

1.1 SDR0137 - Added support for the HTTP HEAD command
in the Web proxy. This command is used by the
Microsoft Windows XP update service.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  SUS Client- This web site is not yet configured 

Problem Description: 
From the client you attempt to access the SUS server (
go to http://servername )
and the user gets "This web site is not yet
configured" 

 
Resolutions: 
If you have not set up a web site on the server (other
than SUS), you will get this message if you access the
root web.  The client is hard coded to automatically
check the /content folder so it never accesses the
root web.

To configure the client, use GPEDIT.MSC to configure
the local group policy to ensure that the client is
receiving the policy, that the keys are created in the
right place, created with the correct value types, and
with the correct entries.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Error 0x80072F05 in Windows Update.log file when
trying to run GetManifest.asp 

Problem Description: 
You will see an error entry like this in the Windows
Update.log file:

Error     IUENGINE       Querying software update
catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp
(Error 0x80072F05) 

 
Resolutions: 
Make sure that the computer's time and date settings
are correct. This is the most likely cause of this
error.  If those settings are correct, then check that
valid SSL certificates are installed on the computer
using the steps below.
1.  Open Internet Explorer, click "Tools," and then
click "Internet Options."
2.  Select the "Contents" tab and click
"Certificates."
3.  Select the "Trusted Root Certification
Authorities" tab.
4.  Check for a certificate called "Microsoft Root
Authority."
5.  Double-click it.
6.  On the "General" tab, make sure that the "Valid
from" dates are correct.  The dates should be
something like "1/10/1997 to 12/31/2020."
7.  On the "Certification Path" tab, under the
"Certificate Status" section, make sure it says "This
certificate is OK."
8.  Click "OK," and then locate a certificate called
"NO LIABILITY ACCEPTED."
9.  On the "General" tab, make sure that the "Valid
from" dates are correct.  The dates should be
something like "5/11/1997 to 1/7/2004."
10. On the "Certification Path" tab, under the
"Certificate Status" section, make sure it says "This
certificate is OK."
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows Server 2003 Family
Windows XP
 

 
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  When using the Windows Update Web site you receive
the following message: Thank you ... Windows Update
site no longer offers updates for your computer 

Problem Description: 
When you try to access the Windows Update site you may
receive a message
stating that the Windows Update site no longer offers
updates for your computer.  This occurs on computers
that are not running Internet Explorer version 5 or
later. 

 
Resolutions: 
If you are comfortable editing the registry you may
resolve this issue by deleting the 
following registry key. Before making any
modifications to your registry, make sure to export
this key to a safe location by clicking "Export" on
the RegEdit "File" menu.

Deleting the "Post Platform" key removes certain
attributes from the end of the User-Agent 
string used by Internet Explorer to identify its
version in Internet communications.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\User Agent\Post Platform
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 95
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows NT4
 

 
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  When attempting to access the Windows Update site
you receive the following message: The Site is
temporarily unavailable 

Problem Description: 
When you try to access the site you receive a message
informing you that the site is not
available. 

 
Resolutions: 
You can resolve this issue by copying the iuident.cab
file from Program Files\Windowsupdate\V4 to Program
Files\Windowsupdate\V4\Temp.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization Error 0x3 

Problem Description: 
This occurs because the version of iuctl.dll and
iuengine.dll is not as current as the 
version in iuident.cab.  This is usually a caching
issue. 

 
Resolutions: 
This may be resolved by downloading and installing new
Windows Update site software.  Follow the instructions
in the article on manually installing the Windows
Update software, located elsewhere on this page.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Script Error Line 10 

Problem Description: 
The customer received the following error message in
the Windows Update website 

An error has occurred in the script on this page 
Line: 10 
Char: 2 
The specified module could not be found 
Code: 0
URL:http://v4.windowsupdate.microsoft.com/en/dialog_download.asp?corporate=false

Do you want to continue running scripts on this page? 

 
Resolutions: 
The customer experiencing this problem was running
software called "Rumba."  Uninstalling or disabling
the Rumba software resolved the issue.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  HTTP/1.1 407 Proxy Authentication Required (Access
is denied.) 

Problem Description: 
Customer is unable to access site through either a
firewall or proxy. 

 
Resolutions: 
1. Inside Internet Explorer go to Tools/Internet
Options 
2. Click on the Advanced Tab 
3. Scroll down until you see Use HTTP 1.1 through
Proxy Connections, put a
check mark in the box next to it 
4. Click ok 
5. Close and restart IE  You should be able to connect
to Windows Update
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  0x80070003 Software Update Incomplete 

Problem Description: 
When visiting the Windows Update web site the customer
receives the "Software
Update Incomplete" error.  Further examination of the
Windows Update.log shows the following errors.
2002-04-11 19:17:38   Error     IUCTL         
Downloading iuident.cab from 
http://windowsupdate.microsoft.com/v4/iuident.cab
(Error 0x80070003: The  system cannot find the path
specified.) 

 
Resolutions: 
The customer had used the TweakUI program to modify
the location of the Program
Files directory.  Simply returning the Program Files
directory to its original 
drive C: did not resolve the issue.  The issue was
resolved by searching the 
Registry and modifying any keys that were set to
D:\Program Files\... to 
C:\Program Files\... this resolved the issue.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x800a01b6 

Problem Description: 
VBscript runtime error 800a01b6 - "Object doesn't
support this property or method."

Antivirus or firewall software may be preventing the
site software from
functioning correctly. 

 
Resolutions: 
Some users have resolved this issue by disabling their
anti-virus or firewall software for the duration of
the update session.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Script Error Line 1312 

Problem Description: 
Error on Page:    
Line 1312 
Char 2 
Error object expected 
code 0 
Url:http://windowsupdate.microsoft.com 

 
Resolutions: 
This is due to a mis-configuration of the Regional
Settings.

1.  Click on the Start button
2.  Click on Control Panel
3.  Click on Regional Options
4.  Make sure that your digit grouping is formatted as
follows
  123,456,789
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Scan for updates freezes or stops at 0% 

Problem Description: 
After clicking Scan for Updates, you receive this
message: "Windows Update is looking for available
updates... 0% complete.".  Then the site stops
communicating. 

 
Resolutions: 
There are several possible solutions to this problem.

Install the latest scripting engine 5.6 from:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
--------------------------------------------------------------------------------
If you have Netsonic on your computer, uninstall it.
--------------------------------------------------------------------------------
If you have not installed the latest version of
Windows Update software,  follow the 
instructions in the article "Manual installation
instructions for Windows Update controls" on this
page.
--------------------------------------------------------------------------------
Disable the options "Automatically detect settings"
and "Use automatic configuration script." 
To do this:
1. Open Internet Explorer.
2. Click "Tools," and then click "Internet Options."
3. Click "Connections," and then click "LAN Settings."
4. Make sure the check boxes for "Automatically detect
settings" and "Use automatic configuration script" are
not selected.
 
Try to access the Windows Update site again.

Also, verify that you can connect to SSL-enabled Web
sites (sites that start with https://).  

Most online retailers use SSL (Secure Socket Layer)
sites during the checkout/payment process. If you've
connected to one of these sites in the past then
chances are that SSL is working correctly on your
computer.  You can also test your ability to connect
to SSL sites using a SSL test site like this:

https://www.stanford.edu/group/idg/leland/samples/secure/test.html

If you cannot connect to SSL sites then the Windows
Update scan will not work. Make sure that the SSL port
(port 443) is open on your network.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  EULA does not pop up after clicking Install Now 

Problem Description: 
After clicking Install Now at the Windows Update site
the End User License
Agreement does not pop up.  Instead the windows update
site prompts that "To 
Install an update, you must accept the License
agreement." 

 
Resolutions: 
This problem is caused by setting in Guard-IE and can
be resolved by
uninstalling the software.  The problem can also be
avoided by not enabling 
"Prevent Opening of Message Boxes" in the Ad-Filters
section of the Guard-IE 
properties.  

To access Guard-IE properties you can right click on
the application's icon in
the task bar and select properties. Then click the Ad
Filters tab to uncheck "Prevent Opening of Message
Boxes"
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Application Error in winspool.drv after clicking
Scan on Windows 98 

Problem Description: 
I go to WindowsUpdate and it starts scanning for
updates. On the left
frame window it gets to 66% complete on the scan and
then I get an 
error window asking to send the error report to MS and
to restart IE.
 
The error says Bucket: 02331424 Microsoft Internet
Explorer
Application Failure  iexplore.exe 6.0.2600.0 in
winspool.drv 

 
Resolutions: 
Replacing the 98 version of spoolss.dll version
4.10.1998 to ME version 4.90.3000 resolved the
problem.  This appears to be a timing issue with
Anti-Virus software.  You can also disable the
anti-virus software while accessing the Windows Update
site to resolve this issue.

To get the Windows ME version of this dll, please
contact Microsoft Product Support
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
 

 
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  When attempting to access the Windows Update Web
site you receive the following message: Thank You --
you must be running a Microsoft windows operating
system in order to use windows update 

Problem Description: 
When going to the Windows Update Web site located at
http://windowsupdate.microsoft.com, the page
immediately redirects you to 
http://v4.windowsupdate.microsoft.com/en/thanks.asp,
which says "you must be running a 
Microsoft Windows operating system in order to use
Windows Update." This occurs if both a third party
firewall and the built-in Windows XP firewall are
enabled at the same time. 

 
Resolutions: 
Please delete the following registry key. Be sure to
export this key to a safe location first.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\User Agent\Post Platform
--------------------------------------------------------------------------------
This may be resolved by uninstalling the third party
firewall.
--------------------------------------------------------------------------------
The system administrator may have made changes to your
corporate firewall/proxy that will not allow Windows
Update to operate properly.  Please contact your
system administrator and have them identify Windows
Update as an excluded site on the firewall/proxy.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Why do I get a message saying an ActiveX control on
this page is not safe? 

Problem Description: 
This message is displayed when your security setting
in Internet Explorer is set too high. For Windows
Update to work properly, you must change the security
settings for the Internet zone to Medium or lower. 

 
Resolutions: 
Open Internet Explorer
1.  Click on Tools from the top menu bar
2.  Click on Internet Options in the drop down menu
3.  Click on the Security tab
4.  Click on the Internet Zone icon
5.  To adjust your security level, click Default Level
or Custom Level.
6.  Try setting the Custom level to Low and see if the
ActiveX error persists.

Another approach is to add the following domain names
to the Trusted Sites Zone:
 
http://Windowsupdate.microsoft.com
Http://V4.Windowsupdate.microsoft.com
http://Download.Windowsupdate.com

To add these sites, follow these steps:

1. Open Internet Explorer 
2. Click Tools / Internet Options 
3. Click the Security Tab 
4. Click on the Trusted Sites Icon 
5. Click on the Sites button.
6. Add the domains listed above.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  0x80072EE2 

Problem Description: 
Unable to access site ERROR # 0x80072EE2 

 
Resolutions: 
Customer had Windows Update IP hard coded in their
HOSTS file.  Removing entry from the HOSTS file in
C:\Winnt\system32\drivers\etc resolved the problem.
Another solution may be to run DNS/Flush.

Entries for the Windows Update site in the HOSTS file
are not recommended as the IP's for the site change
often.  Beware of "web accelerator" applications like
TweakMASTER DNS that can add these entries without
your knowledge.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
 

 
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  While the Windows Update Web site is loading, you
receive Initialization Error 0x80070002 

Problem Description: 
Customer receives error 0x80070002 when trying to
access the site 

 
Resolutions: 
This is an intermittent error that appears from time
to time.  The most likely cause of this error is
intermittent network connectivity.  The Internet is a
dynamic network and sometimes it takes more than one
attempt for communications to succeed.  Based on our
experience, most customers who encounter this error
only see it for a short period of time and then the
error goes away and the Windows Update site functions
normally.

We have also seen this error when some Windows 2000
SP3 customers choose to archive old files.  After the
archive the old versions of the Windows Update control
files stay in place and they get the 80070002 error. 
The control files IUENGINE.DLL and IUCTL.DLL, both
located in C:\Windows\System32, should be reviewed for
date and version to troubleshoot.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Network problems are preventing connection to the
Windows Update servers. Errors 0x80072EFF and
0x80190193 

Problem Description: 
Network problems are preventing connection to the
Windows Update servers. Errors 0x80072EFF and
0x80190193. 

 
Resolutions: 
This usually occurs when the server is busy.  Please
try Windows Update again later.

In some cases, this problem is resolved by installing
the latest version of Windows Script. You can download
this from
http://msdn.microsoft.com/scripting/default.htm.
1.  Click on the link to Microsoft Windows Script 5.6
Download.
2.  Download the appropriate package.
3.  Save Scripten.exe to your desktop.
4.  After download double-click on the Scripten.exe
program to install.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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Problem Downloading/Installing a Software (Non-Driver)
item


  Cannot install the February 13th, 2002 update (MSXML
2.6 Patch) 

Problem Description: 
Customer will be unable to install this update if the
version of MDAC has been upgrade to a version greater
than 2.6. 

 
Resolutions: 
The workaround for this issue is to edit the registry
versions for MDAC to reflect the 2.60.6526.3 version. 
  
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataAccess 
Edit the string values for both FullInstallVer and
Version to reflect 2.60.6526.3 version 

 NOTE:  Make sure to document the current version
numbers displayed so that they can be 
changed back after installing the update.  
Once the new versions are reflected by these Strings,
then install the February 13, 2002 Security Update.  
This should install successfully now.  
Please do not forget to change the string values for
this key back to their original
 versions after installing the update.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 95
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows NT4
Windows XP
 

 
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  Updates fail to install and you receive error
message 0x80070643 

Problem Description: 
When you try to install security\Critical Updates the
installation fails and the Windows 
Update.log file contains error 80070643. 

 
Resolutions: 
Suggestion 1 
========== 
This can occur if the hotfix installer was
referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was
corrupt.  Either renaming C:
\WINDOWS\system32\CatRoot2\edb.log or renaming the
entire
C:\WINDOWS\system32\CatRoot2 folder will allow the
hotfix install to complete 
normally.
--------------------------------------------------------------------------------
Suggestion 2
============
Register the following system files.

1. On the "Start" menu, click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll"(without quotes).
5. Click "OK."
--------------------------------------------------------------------------------
Suggestion 3
============
This can occur if the "Microsoft Root Authority"
certificate or the "NO
LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate
under Trusted Root 
Certification Authorities has been removed.  On
another computer that has the Microsoft Root Authority
certificate installed, do the following:  
1. Open Internet Explorer.  
2. Click "Tools," then click "Internet options."
3. Click "Content," and then click "Certificates."    
4. Click "Trusted Root Certification Authorities."  
5. Scroll down until you locate Microsoft Root
Authority certificate.  
6. Click "Export."  
7. Follow the prompts to export the certificate to
"DER encoded Binary
x.509(.CER)" file. On the computer that cannot install
updates, follow the steps to import the certificate
you saved.
--------------------------------------------------------------------------------
Suggestion 4
============
Try deleting the WUTEMP folder or removing the
contents in that
folder.  There might have been a trace of a past
download or corrupted content
in the folder that is causing the download to fail.

Temporarily disable any virus and Web
accelerator/enhancement programs.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Download stops or freezes. The Windows Update - Web
Page Dialog window appears but download never starts 

Problem Description: 
After accepting the EULA, the Windows Update - Web
Page Dialog window appears but the download never
starts.  Nothing "moves" on the download progress bar,
no matter how long you leave the connection open. 

 
Resolutions: 
Please re-register the following files:
 regsvr32 msscript.ocx
 regsvr32 dispex.dll
 regsvr32 vbscript.dll
 regsvr32 scrrun.dll

1.  Click "Start," and then click "Run."
2.  Type regsvr32 msscript.ocx in the "Open" box and
click "OK."
3.  Repeat for dispex.dll,vbscript.dll, and
scrrun.dll.

Next, make sure file (open) type .JS is properly
associated:
1. In Control Panel, click "Folder Options," and then
click "File Types."
2. Locate the .JS extension and click "Advanced."
3. Make sure the "Application to perform action" field
contains:  C:\WINDOWS\System32\WScript.exe "%1" %*
This is for a Windows XP computer. For Windows 2000
substitute the C:\WINDOWS\ with C:\Winnt\.  For
Windows 98 and Windows Millenium Edition substitute
this: C:\WINDOWS\System\ for C:\Windows\system32.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  When installing an update you receive the following
message: "Software you are installing has not passed
Windows Logo testing" 

Problem Description: 
When you try to install a package from the Windows
Update Web site you receive a message stating that the
software has not passed Windows logo testing and will
not be installed.. 

 
Resolutions: 
Suggestion 1 
========== 
This problem can occur if the hotfix installer was
referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was
corrupt.  Either renaming
C:\WINDOWS\system32\CatRoot2\edb.log or renaming the
entire
C:\WINDOWS\system32\CatRoot2 folder will allow the
hotfix install to complete 
normally.
--------------------------------------------------------------------------------
Suggestion 2
============
Register the following system files.

1. Click "Start," and then click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll" (without quotes).
5. CLick "OK."
--------------------------------------------------------------------------------
Suggestion 3
============
This problem can also occur if the Cryptographic
Services have been disabled.To resolve this problem:
1.  Click "Start," and then click "Run." 
2.  Type "Services.msc" (without quotes). 
3.  Double-click "Cryptographic Services." If the
service has been disabled,enable it.  
4.  Attempt to download and install Windows Updates
again, and then check to see if the
    problem is resolved.
--------------------------------------------------------------------------------
Suggestion 4 
============ 
The symptom can occur if the "Microsoft Root
Authority" certificate or the "NOLIABILITY ACCEPTED,
(c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed.  On
another computer that has the Microsoft Root Authority
certificate installed, do the following:  
1. Open Internet Explorer  
2. Click "Tools," and then click "Internet Options."  
3. Click "Contents."  
4. Click "Certificates."  
5. Click "Trusted Root Certification Authorities." 
6. Scroll down until you locate Microsoft Root
Authority certificate.  
7. Click "Export."  
8. Follow the prompts to export the certificate to
"DER encoded Binary
x.509(.CER)file."  On the computer that cannot install
the update, follow the steps to import the certificate
you saved.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Unable to install the February 13th, 2002 update
(MSXML 4.0Patch) 

Problem Description: 
When attempting to download the security update,
February 13, 2002  MSXML 4.0 from the Windows Update
site, the installation fails. 

 
Resolutions: 
You need to download and install the latest Windows
Installer package from one of the following Web sites:


Windows NT/2000:
http://www.microsoft.com/downloads/release.asp?ReleaseID=32832
 

Windows ME/9x: 
http://www.microsoft.com/downloads/release.asp?ReleaseID=32831
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 95
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows NT4
Windows XP
 

 
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  When installing updates you receive installation
error 80070052 if Exchange Server is running (Windows
2000) 

Problem Description: 
When Small Business Server 2000 or Windows 2000 Server
with Exchange Server is running

- Only critical updates fail using WINUP.
- non critical updates install fine.
- You can download critical updates from
Microsoft/downloads with no problem.
- The installation fails and you receive "Unknown
Error" or Error 80070052. 

 
Resolutions: 
If you stop the Exchange Information Store, all
critical updates will install.
--------------------------------------------------------------------------------
You can install the updates from the Microsoft
Download Center on WWW.Microsoft.com.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
 

 
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  Error 0x800A138F when scanning for updates 

Problem Description: 
This problem occurs when you are trying to scan for
updates. When you scan the machine for updates, and
then click on one of the active links in the left
pane, the installation process does not complete. 

 
Resolutions: 
This behavior indicates that the scan process
encountered an error it could not recover from. You
may be able to determine the specific error by looking
in the Windows Update.log file, located in the Windows
folder on Windows XP, Windows 98, and Windows
Millennium Edition. The folder is located in the Winnt
folder on Windows 2000.  

Temporarily disabling antivirus and firewall programs
while you use Windows Update may solve this problem.
Be sure to enable them again when you complete the
update process.

You might also be able to resolve this issue by
deleting all of the content in Program
Files\Windowsupdate and Program Files\Windowsupdate\V4
except for the iuhist.xml file located in Program
Files\Windowsupdate\V4.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Unable to download updates Error 0x80070197 

Problem Description: 
When you attempt to download updates from the Windows
XP update site the process stops and the Windows
update.log lists error code 0x80070197. 

 
Resolutions: 
This problem can be resolved by enabling the option
Use http 1.1 through proxy connections in Internet
Options settings.   

Follow these instructions to enable the option:  
1. Open Internet Explorer. 
2. On the Tools menu, click Internet Options. 
3. On the Advanced tab, clear the Use HTTP 1.1 check
box. 
4. Select the Use HTTP 1.1 through proxy connections
check box.    
5. Attempt to open the Windows Update site again. 
6. If you are still experiencing this problem you can
try selecting both the HTTP 1.1 check box and the HTTP
1.1 through proxy connections check box. This may
resolve the issue.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Search for Updates Loops 

Problem Description: 
When you try to open the Windows Update Web site, you
encounter one of the
following problems:

 - After the scan for updates is complete, the scan
restarts continually.

 - After the scan for updates is complete and you
select an item to download and
   install, the scan starts again from the beginning.
This may happen in a
   window within a window.

 - The scan for updates never completes.

 - Internet Explorer may become unresponsive during
any of the above conditions.
   If you have other Web sites open, they may lock and
lose data in transit.

You may experience these problems if you have enabled
Discussions in
Internet Explorer. 

 
Resolutions: 
To Disable your Discussion Bar in Internet Explorer:

1. On the "View" menu,point to "Explorer Bar".
3. Click "Discuss" to remove the check mark and
disable this option.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Download hangs. The Windows Update - Web Page Dialog
window appears but download never starts (Windows 98) 

Problem Description: 
After accepting the EULA, the Windows Update - Web
Page Dialog window appears but the download never
starts.  Nothing "moves" on the download progress bar,
no matter how long you leave open the connection.

Another symptom of this issue is that if you try to
print from the browser you may get an error similar to
this:

An error has occurred in the script on this page.

Line: 228
Char: 1
Error: Incompatible version of the RPC stub.
Code: 0
URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg 

 
Resolutions: 
Microsoft is still investigating this problem, however
here are some steps that have resolved this issue for
other Windows 98 customers:

Suggestion 1

1.  Click on Start, Run and type "REGSVR32 DISPEX.DLL"
(w/o the quotes).  You should see a popup message that
this process succeeded.
2.  Connect to the Windows Update site and see if the
download hangs.

Suggestion 2

Microsoft has found that one version of the DISPEX.DLL
file (5.6.0.8515) can cause this problem.  This
version is installed from the Windows Script 5.6
download on the MSDN web site.  If you have Version
5.6.0.8515 of the DISPEX.DLL file, then you need to
try replacing it with the version of the file that
comes with IE 6 SP1 (Version 5.6.0.6626).

Follow these steps to see which version of the file
you have:

1.  Open Windows Explorer and navigate to this folder:

C:\Windows\System

2.  Find the file DISPEX.DLL in that folder,
right-click on it and select Properties from the popup
menu.
3.  Click on the Version tab to see the Version Number
of the file.

If you need to replace the file then follow these
steps:

1.  Open Windows Explorer and navigate to this folder:

C:\Windows\Windows Update Setup Files

This folder is created when you install IE 6 SP1, so
if you don't have this folder then re-install IE 6 SP1
to get it.

2.  Within the folder, find this file:

Scren56.cab

3.  Double-click on this file to view it's contents. 
You may need to install WinZip to view the contents of
the file.
4.  Extract the file DISPEX.DLL and replace your
current version of this file with the version you
extracted.
5.  Click on Start, Run and type "REGSVR32 DISPEX.DLL"
(w/o the quotes).  You should see a popup message that
this process succeeded.
6.  Connect to the Windows Update site and see if the
download hangs.

Suggestion 3

1. Click on the following link to download a file
called MCREPAIR.EXE:

http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe

Please save this file to your Desktop. 

2. Open Windows Explorer. 
3. Create a temporary backup directory called
C:\Backup. 
4. Now navigate to the C:\Windows\System directory. 
5. Copy these files to the C:\Backup directory: 

Asycfilt.dll 
Oleaut32.dll 
Olepro32.dll 
Stdole2.tlb 

6. Verify that copies of these files are in the
C:\Backup folder. 
7. Return to your Desktop and double-click on the file
MCREPAIR.EXE. 
8. Click Yes to any messages that appear. Once the
process is complete, you will be prompted to reboot
your PC. 
9. After your system boots, try the Windows Update
site again and if the download still hangs and/or you
encounter problems with other applications on your PC
then you can use the following steps to restore your
original files:

1.  Open Windows Explorer.
2.  Navigate to the C:\Backup folder.
3.  Copy the four files to this folder:

C:\Windows\System

4.  Click the "Yes To All" button when the popup
message appears asking if you want to overwrite the
existing files.
5.  Now re-boot your PC.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
 

 
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  When installing updates you receive Error 0x8007007e


Problem Description: 
This error occurs when Active Setup is not functioning
properly.  It appears that one of the files needed to
install these updates is missing or not registered
properly. 

 
Resolutions: 
Register the following files:

Inseng.dll
Oleaut32.dll
Ole32.dll
Urlmon.dll
Mssip32.dll


1. Click "Start" and then click "Run."
2. Type regsvr32 inseng.dll in the box and click "OK."
3. Repeat this process for the other files.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 95
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows NT4
Windows XP
 

 
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  EULA buttons grayed out/ Script Error Object doesn't
support this property or method 

Problem Description: 
When you try to install an item, the EULA agreement
buttons are grayed out and you will receive an
Internet Explorer Script Error:

Line: 2
Char: 1
Error: Object doesn't support this property or method
Code: 0
URL:
http://V4.windowsupdate.microsoft.com/msdownload/update/v3/static/eula/en/eula.htm

This occurs if you are getting an older version of the
dialog.js file from your proxy cache. 

 
Resolutions: 
This may be resolved by performing the following
steps:

1.  Open Internet Explorer
2.  Click on Tools
3.  Click on Internet Property from the drop down menu
4.  Click on the Connection tab
5.  Click on the Lan Settings button
6.  Remove the check mark from automatically detect
setting
7.  Remove the check mark from Use automatic
configuration script
8.  Click Ok and close Internet Explorer
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows XP
 

 
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  Error 0x80070005 in the Windows Update.log file and
updates fail to install from the site 

Problem Description: 
On the web site you will see that updates have failed
to install.  If you check the Windows Update.log file,
you will see an error similar to this:

Error     IUENGINE       See iuhist.xml for details:
Install finished (Error 0x80070005: Access is denied.)


 
Resolutions: 
Suggestion 1:

This error can occur if you have mapped network drives
configured and you don't have the correct permissions
to access them.  Try disconnecting all mapped network
drives and then try accessing the Windows Update site
and see if the installs still fail.

Suggestion 2:

If you are using the NTFS file system on your hard
drive(s) then try these steps.

Check permissions on the C:\WUTemp folder (if you have
more than one hard drive, check this folder on each
drive).
 
1. Open Windows Explorer.
2.  Navigate to the C:\WUTemp folder.
3.  Right-click on the folder name and select
Properties from the popup menu.
4.  Click on the Security tab.
5.  Set Full Control access for the following
accounts:

Users
Power Users
Administrators

6.  Click Apply, then OK.
7.  Now try accessing the Windows Update site. 

Suggestion 3:

1.  Click on Start, Run and type "REGEDIT" (w/o the
quotes).  The Registry Editor will open.

*WARNING*

Using Registry Editor incorrectly can cause serious
problems that may require you to reinstall your
operating system. Microsoft cannot guarantee that
problems 
resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk. 

2.  Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

3.  On the upper menu, click on Edit, and select
Permissions from the drop-down list.
4.  Give Administrator (And / Or System) Full Control
and Read permissions by checking the allow boxes. 
NOTE: In certain instances these boxes are grayed out.
Insure that all accounts have appropriate permissions.
5.  Click Apply, then OK.
6.  Close the Registry Editor.
7.  If you had to make any changes, then try the
Windows Update site and see if the error persists.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Error 80070002 when downloading from Windows Update 

Problem Description: 
The control for Windows 98 and Windows ME always tries
to download updates to an NTFS directory first.  If
the directory is marked as read-only for the current
user that is signed on to the machine then download
will fail due to error 80070002 

 
Resolutions: 
There is not a resolution for this issue, because
Windows 98 and Windows ME is not able to write to a
local NTFS formatted partion.

The only workaround availble is to remove the local
NTFS formatted partion form the system.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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  Install stops at 0% when using the AOL Browser 

Problem Description: 
When attempting to install an update from Windows
Update using the AOL Browser, the install process
stops at 0% 

 
Resolutions: 
After signing on to AOL click the Start button then
click the Windows Update Icon.  This will start
Windows Update using the version of Internet Explorer
that comes with the operating system.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 95
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP
 

 
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  While the Windows Update Web site is loading, you
receive Initialization error 0x80070485 

Problem Description: 
You may receive error 0x80070485 when trying to access
the Windows Update Site.

This is due to a missing or corrupted cabinet.dll file


 
Resolutions: 
Please reinstall the Windows Installer. 

For Windows 98 and Windows Me

Please install the InstMsiW.exe from
http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f&DisplayLang=en
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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Problem Downloading/Installing a Driver


  An attempt to install an updated driver fails and
leaves the device unusable 

Problem Description: 
When you attempt to install an updated driver, the
install process fails and leaves the device unusable.
Normally, a driver install failure during Windows
update will leave the original driver untouched. 
However, if the failure occurs after the driver files
have been copied, and while Ssetup is writing the
registry keys, the original driver will have been
removed and the failure will leave you without a
functioning driver. 

 
Resolutions: 
Windows 2000, Windows XP, and the Windows Server 2003
family of products, back up your previous driver. 
Follow these steps to restore the previous driver:

1. Go to the device manager.
2. Right-click the device and click "Properties."
3. Click the "Driver" tab, and then click "Rollback."
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows Server 2003 Family
Windows XP
 

 
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  Driver Fails to Install Error 0x80070103 (V4) 

Problem Description: 
The customer downloads the driver and it fails to
install due to error 0x80070103 

 
Resolutions: 
These problems are specific to the driver in question.
 Please report this problem to Microsoft Product
Support.  There is no charge for this support call or
web incident.

Please collect the Windows Update.log and SetupAPI.log
from the Windows directory (or Winnt on Windows 2000)
from the affected machine and be ready to provide
these to Microsoft Product Support.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  A driver you have already installed keeps showing up
as needing to be installed 

Problem Description: 
You download a driver and it states that the install
was successful.  When you go back to the Windows
Update site the driver is available for installation
again. 

 
Resolutions: 
This problem is specific to the driver in question. 
Please report this problem to Microsoft Product
Support.  There is no charge for this support call or
Web incident.

Please collect the Windows Update.log and SetupAPI.log
from the Windows directory folder (or the Winnt folder
on Windows 2000) from on the affected machine and be
ready to provide these to Microsoft Product Support.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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Other


  DUInitialize: failed to expand 

Problem Description: 
When installing Windows XP you receive the following
error:  DUerror: DUInitialize: failed to expand
C:\$WIN_NT$.~BT\UPDATES.CAB to
C:\Windows\Setupupd\updates\i386(2) 

 
Resolutions: 
1. Use a Windows 98/ME Startup Disk and boot up with
cd-rom support.   
2. Delete any temporary Windows installation folders
that are present on the hard drive ($WIN_NT$.~BT,
$WTMP$, etc.)  
3. Copy the i386 folder to the hard drive to a
directory of your choice.  
4. From here load smartdrv.exe from the Win98/9x
directories on a Windows ME or 98 CD.  
5. Then switch back to the hard drive and run the
winnt.exe command.  
6. From here if it still asks to repair the
installation (after the license agreement), choose it.
If there is no data to be lost choose to do a clean
install but you will want to keep the current file
system intact because you cannot complete the flat
install (from hard drive) because if you do the
install will not be able to complete. (unless you  are
installing to another partition where the flat is not
copied onto.)  
7. This should let the change the previous faults with
the install on the system.
--------------------------------------------------------------------------------
skip the dynamic update and setup continues then after
setup go to windows
update and get the updates.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Scan Freezes at 66% on Windows 98 then you see a
winspool.drv error (spoolss.dll) 

Problem Description: 
When the customer clicks on the "Scan for updates"
link on the Windows Update site the scan will freeze
at 66% and then they will see a dialog box stating
that there was an Application error in iexplore.exe in
winspool.drv. 

 
Resolutions: 
This is a known issue involving the spoolss.dll file
and McAfee's Virus Scan software.  The most common fix
is to replace the Win98 version of spoolss.dll
(4.10.1998) with the WinME version (4.90.3000). 
However, there have been a few cases since Win98/ME
customers were migrated to the new version of the
Windows Update site (version 4) where they have the
WinME version installed and going back to the Win98
version resolves the issue.

The spoolss.dll file is protected by the operating
system so you have to manually replace it from a
command prompt.  To replace the file you will need to
boot Win98 while pressing the F8 key so you get the
Windows 98 StartUp menu.  On this menu, select option
5 and boot to a Command Prompt.  Use the Copy command
to manually replace the file.

If replacing the file isn't an option, then make sure
you are running the current version of McAfee's Virus
Scan product, which is version 7.0.  Version 7.0
allows you to configure the scanner so that it will
exclude files and folders from the scan.  If you
choose this option, then make sure you exclude these
items:

C:\Windows\Spool
C:\Windows\System\spoolss.dll
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
 

 
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  When using the Windows Update Web site you see text
for Windows 98, but you are on a Windows XP computer 

Problem Description: 
After upgrading to Windows XP from Windows 98 you may
see Windows 98 text on the Windows Update site even
though you are running Windows XP. 

 
Resolutions: 
If you are comfortable editing the registry you can
delete the Version Number from the registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
1.  Click "Start," and then click "Run."
2.  In the "Open" box type regedit and click "OK."
3.  Browse in the left frame to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion.
4.  In the right frame you will see the key
"VersionNumber." Highlight this key and click
"Delete."
5.  Click "OK."
6.  Restart the computer.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows XP
 

 
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  Scan for updates freezes at 33% 

Problem Description: 
When scanning for available updates on the Windows
Update Web site, the scanning process displays the
message "Scan for updates.... 33%" but it doesn?t go
any further. This problem has been reported for
Windows 2000 computers. 

 
Resolutions: 
This problem can be resolved by enabling the option
Use http 1.1 through proxy connections in Internet
Options settings.   

Follow these instructions to enable the option:  
1. Open Internet Explorer. 
2. On the Tools menu, click Internet Options. 
3. On the Advanced tab, clear the Use HTTP 1.1 check
box. 
4. Select the Use HTTP 1.1 through proxy connections
check box.    
5. Attempt to open the Windows Update site again. 
6. If you are still experiencing this problem you can
try selecting both the HTTP 1.1 check box and the HTTP
1.1 through proxy connections check box. This may
resolve the issue.

This issue might also be caused by a registry problem
with our Software or Driver detection. If the
resolution above does not work, please contact
Microsoft support at:
http://support.microsoft.com/default.aspx?scid=/support/email/windowsupdate/wassist.asp&LN=EN
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
 

 
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  There are no updates available at this time message
after running the scan and the "Windows" text is
greyed out 

Problem Description: 
After clicking the Scan for updates link the scan
shows the "No updates are available at this time"
message and the Windows text on the left-hand side of
the web page is greyed out.  A review of the Windows
Update.log file does not show any errors. 

 
Resolutions: 
The Windows Version registry key may be set
incorrectly.  Please follow these steps to check this
key and fix the version number if required:

1.  Click on Start, Run and type "regedit" (w/o the
quotes).  The Registry Editor will open.
WARNING: Using Registry Editor incorrectly can cause
serious problems that may require you to reinstall
Windows 98/ME.  Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own
risk and make sure your critical data is backed up
before proceeding.

2.  Navigate to the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion

3.  Look for a key called VersionNumber and check the
Data value for this key.  Depending on the version of
Windows you are running, the key should read the
following:

If running Windows 98 Original, the data value should
be 4.10.1998.
If running Windows 98 Second Edition (SE), the data
value should be 4.10.2222.
If running Windows ME, the data value should be
4.90.3000.

If your current VersionNumber Data value does not
match the Data value that it should be for your
operating system, then you need to manually change the
Data value by double-clicking on the Data value and
typing in the correct value.

4.  After making the change, connect to the Windows
Update site and see if you still get the No updates
available message.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
 

 
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  Personalize Windows Update Settings are not saved.
Unable to Save Settings. 

Problem Description: 
You click on the link to Personalize Windows Update
and you place a check mark in the check box next to
the item "Display the link to the Windows Update
Catalog under See Also" and you click on the Save
Settings button.  However, after doing this you do not
see the link for the Windows Update Catalog appear
under the See Also section.  Repeated attempts at
trying to get the site to save this setting do not
work. 

 
Resolutions: 
First try these steps:

Enable the UserData Persistence option in IE.  Please
follow these steps to enable this setting:

1.  Open Internet Explorer (IE).
2.  On the menu, click on Tools, and select Internet
Options from the drop-down menu.
3.  Click on the Security tab.
4.  Make sure the Internet Zone is selected and click
on the Custom Level button.
5.  Under the Miscellaneous section, verify that
"Enable" is selected for the UserData Persistence
option.
6.  Click OK to save the setting.
7.  Close all open IE windows.
8.  Connect to the Windows Update site and you should
be able to save your Personalization Settings.

If the first set of steps don't resolve the issue,
then please follow these steps:

1.  Close all open IE windows, then open Windows
Explorer.
2.  Navigate to the appropriate folder according to
the operating system you are running.

If you are running Win98/ME, then navigate to this
folder:

C:\Windows\Application Data\Microsoft\Internet
Explorer\UserData

If you are running Win2K/XP, then navigate to this
folder:

C:\Documents and Settings\%USERNAME%\UserData

3.  Within the \UserData folder, you should see four
sub-folders that have been randomly named.
4.  Check the contents of each of these sub-folders
and delete any files you see that have names similar
to the following:

oWindowsUpdate[1].xml
oWindowsUpdate[2].xml
oWindowsUpdate[3].xml
oWindowsUpdate[4].xml

You may see multiple versions of these files in the
folders, and some of the folders may be empty.  Delete
any of these files that you find.
5.  Now connect to the Windows Update site and
configure the Personalization settings.  Test the site
to make sure the settings remain after connecting to
the site several times.
--------------------------------------------------------------------------------
 

 
Issue Applies To: 
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows Server 2003 Family
Windows XP
 

 
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© 2003 Microsoft Corporation. All rights reserved. 
Terms of use.   Accessibility.  



--- Lewis & Becky <skyhawk@xxxxxxxxxxxxxxxx> wrote:
> This is the page that only shows the title:
> http://v4.windowsupdate.microsoft.com/troubleshoot/
> Here is what I see when the page opens.. And this is
> all that I see.... Note
> that there isn't nothing in the middle
> 
> 
> 
> 
> Windows Update Troubleshooter
> The following information has helped people
> troubleshoot problems reported
> to Microsoft Product Support. Conditions for using
> this information are in
> Microsoft's terms of use.
> 
> Select a category below to get help on resolving
> your issue.
> 
> Want to search this content fast? On the menu bar
> above, click "Find" on the
> "Edit" menu and type a word or phrase to search for.
> 
>
----------------------------------------------------------------------------
> ----
> 
> 
> © 2003 Microsoft Corporation. All rights reserved. 
> Terms of use.
> Accessibility.
> 
> 
> ----- Original Message -----
> From: "tomas santos" <babaluscan@xxxxxxxxx>
> To: <triadtechtalk@xxxxxxxxxxxxx>
> Sent: Sunday, August 31, 2003 3:34 PM
> Subject: [triadtechtalk] Re: Windows Update Errors
> 
> 
> > Lewis, found this - "Windows Update
> Troubleshooter"
> >
> > Check it out here:
> >
> http://v4.windowsupdate.microsoft.com/troubleshoot/
> >
> > HTH,
> > tomas
> > ---
> > In triadtechtalk@xxxxxxxxxxxxx Lewis & Becky
> Kincaid
> > <skyhawk@xxx> wrote:
> > > Tomas
> > >
> > > Also I keep downloading software off of the
> net..
> > > And when I go to open
> > > them.. I get that the return file size is
> different
> > > from the expected
> > > return... So part of the file isn't being
> > > downloaded...
> > >  SNIP
> >
> > __________________________________

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