FreeLists / openbeos / [openbeos] Re: Additional bug report info

["Euan Kirkhope" <euan.kirkhope@xxxxxxxxxxxxxx>]

On 06/09/07, Blibbering Humdinger <humdingerb@xxxxxxxxxxxxxx> wrote:
>
>
> 2007/9/4, Charlie Clark <charlie@xxxxxxxxxxxxxx>:
> >> When filing bug reports in Trac, it's easily forgotten to include
> >> the number of the build that's been tested. So, why not make it an
> >> obligatory text field?
>
> > As the unofficial maintainer of Haiku's Trac system I can say that is
> > a good idea. However, I am not sure when I will implement this and
> > other requested changes as they require a slight change to Trac's
> > data model.
>
> That's alright. I filed an enhancement -
> http://dev.haiku-os.org/ticket/1455 - that'll wait
> patiently until you find the time. :)
>
> >> I also think a user's system setup may be important to evaluate a
> >> bug.
>
> > I think the reason why bug trackers do not routinely contain such
> > information in user profiles is that they quickly become outdated and
> > may not be that useful anyway.
> Looks like the other developers share your concerns, as nobody chimed in.
> Let's leave that out then.
>
> Thanks, Charlie!
>
> Humdinger

If it's a bug that is likely to be hardware/system related, a syslog
is more or less mandatory to gain any insight to the problem.  So most
of the required info can be obtained from the one file.  The biggest
problem is actually getting people to provide the file.  Perhaps
certain types of bugs should require such a file to be uploaded when
making the bug?  But then again, if they are posting the bug from
another OS, they might be too lazy to go back and get it...  Catch
22... :)

Euan