FreeLists / leicareflex / [LRflex] Re: DMR Casualty Report

[Jerry Lehrer <jerryleh@xxxxxxxxxxx>]

David,

Direct dealing is faster because Leica makes more money for service
if they do not have to pay a dealer their rightful commission.

Jerry


David Young wrote:

> Bill Abbott bemoaned:
>
> >Dear friends,
> >
> >I found the Setting Button and Wheel of my DMR missing the morning of
> >May 29; the two parts were later found in my camera bag.
>
> Sorry, Bill, to hear you've had the problem... but you are not the
> first.  I've been lucky, so far, though mine is just about 4 months old, too.
>
> I agree, the setting dial/button does not feel as robust as other
> parts of the DMR, nor as robust as parts on the other popular
> digitals from Japan.
>
> My understanding is that you have to be gentle with it, and not hit
> it on the side.  This may be what happened when the camera was put in
> the bag.   Hard to tell.
>
> I've also heard that those who have had theirs repaired say that it
> 'feels better" than before.  The rumour is that Leica have found a
> better way to fasten it all in.  It would be nice, if it were
> true.  Even if it is... don't expect a recall.  That''s not Leica's
> style.  I suspect it will be more like the early R8's static problem
> and motor/winder/DMR incompatibility.  As R8's were returned for
> repair, for any reason, they were given a full upgrade.  But those
> that did not exhibit any problems were left as they were.
>
> There, I was lucky too, for my R8 suffered a fall when just two days
> old.  Although the Canadian distributor of the day took forever to
> complete it, he did do a good job, and the camera was fine with [a]
> the winder and later [b] the DMR.
>
> One thought... It has been reported on various forums that items sent
> directly to Leica USA are returned faster than those sent in via
> dealers.  I don't know why, but you might want to consider this.
>
> Good luck! Keep us posted, will you?
>
> Cheers!
> ---
>
> David Young,
> Logan Lake, CANADA
>
> Personal Web-site at: http://www3.telus.net/~telyt
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>
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