[softwarelist] Re: Windows version has "stopped working"
From: David Pilling <flist@xxxxxxxxxxxxxxxxxxx>
To: davidpilling@xxxxxxxxxxxxx
Date: Fri, 12 Oct 2007 12:11:20 +0100
In message <470F4D50.7070000@xxxxxxxxxxxxx>, Peter Jennings
<aoum51@xxxxxxxxxxxxx> writes
The Windows messages are not really helpful. When I try to run Ovation
Pro I get two in succession which just say: "OvnPro has stopped
working. Windows is checking for a solution to the problem." This is
followed by: "OvnPro has stopped working. A problem caused the program
to stop working correctly. Windows will close the program and notify
you if a solution is available."
I've not heard of those messages before but they sound like a variation
on the usual thing when a program crashes - Windows attempts to protect
the simple user from this truth and tries to do something online.
Sometimes there is a button that lets you obtain more information about
why the program has crashed.
I normally start Ovation Pro from a short cut on the desktop but I have
also been trying clicking on the "OvnPro" application in the Program
Files Ovation Pro folder.
Clicking direct on the .exe should be fine, but why do something
different to what should work - start OP from the Windows Start menu.
I have tried uninstalling the program using the Ovation Pro "Uninstall"
application. I get a message that the program has been uninstalled but
it is still in the folder!
There may be a reason for that, for example you have some sort of
protection system installed. Another reasons is that OP may be
uninstalling from another place to the one you're looking at.
Shall I try reinstalling Ovation Pro from the original disc and then
upgrading again or will the two copies now on the computer, and
seemingly unable to be uninstalled, affect that?
What strikes a chill into me is the bit about two copies. I would be
inclined to remove all the program files from the hard disc by hand -
you can use search to find OvnPro.exe then remove the folders which
contain it and all the other files. Then install the latest version from
the web site.
When you get rid of the folders containing the program, you still have
some of the Ovation Pro installation left - that is the user specific
data. You'll find this in a folder with a name like:
C:\Documents and Settings\David Pilling\Application
Data\DavidPilling\OvationPro
In this the first "David Pilling" is the user name - Peter for example.
Unless you have precious user settings I'd remove this folder too.
You then have a clean copy of the latest version.
After all this, there may be a bug in the program, for example it may
crash if you have a particular number of fonts installed. The point
being that something you changed outside the program may reveal a
problem.
--
David Pilling
email: david@xxxxxxxxxxxxxxxxxxx
web: http://www.davidpilling.net
post: David Pilling P.O. Box 22 Thornton Cleveleys Blackpool. FY5 1LR UK
fax: +44(0)870-0520-941
