FreeLists / arachne / [arachne] Re: [a4dos-list] Fw: Re: Web - Tech Support Request

[Glenn Gilbreath Jr. <wizard57m@xxxxxxxxxxxx>]

Arachne at FreeLists---The Arachne Fan Club!

L.D.,
Hehe...say, I run into similar situations on a daily basis!  Crazy sometimes,
like people that ask "Why is it called a mouse?  I hate mice!  Can I call mine
a cat?"  Sheesh!  Or, as a pharmacist, I heard this joke once..."Never put
Viagra into your floppy disk drive, it will turn it into a hard drive!"
hehe...oh, want to hear more tech support nightmares, check out Bitter Tech
Support at the BBSPot...
<A HREF="http://bbspot.com/News/2002/02/bitter_guide.html";>BBspot - 
Nolan Curtis - Bitter Tech Support Advisor</A>

At 12/04/03 7:52:00 AM, you wrote:
>
>Guys, 
>
>Did you ever have one of those days where everyone you met was "a
>Windows User?"  I've met another one.  I had to share how well I believe
>*I* played the part of "a Windows User" ...  although I have not changed
>the order in which the budding dialog was played, you might want to
>glance at my original (2nd, actually) message, and then read the two
>sentence -- that's correct, two whole sentences! -- response of the Tech
>Support Administrator, prior to reading my brilliant dumb message below.
>
>l.d.
>
>P.S.  I'm signed on to Freelists.org now, but haven't gotten a message I
>could save the e-dress from, so one of you might share with the group of
>deserters over there. <G>
>
>----- Forwarded message begin -----
>From: "Best Tech" <Best_Tech@xxxxxxxxxxxxxxx>
>
>Mr. Sanchez,
>
>Your reply concerning my problem appears to have been non-responsive,
>as you feel "this should not be a problem."
>
>I agree that this _SHOULD_ not be a problem, and it would not be a
>problem if the Internet Office 700 UPS had come with the RJ11 ports as
>specified by Tripp Lite on their website.  But the fact of the matter is
>that it _IS_ a problem, and one which I must consider a serious one.
>
>Simply stated:  An RJ11 plug (which telephones use) will NOT fit an
>RJ45 jack (used for LAN).  They are different sizes, although similar in
>design.
>
>Most certainly a standard RJ11 male plug will go into an RJ45 female
>jack, but there is no connection possible. The size and spacing of not
>just the jacks/plugs size, but also the distance between individual
>contact points, is significantly different between the two.  No contact
>means no circuit, no circuit means the phone won't be blown away, but
>it also means the phone won't work under those conditions.
>
>I have searched extensively, and have yet to find an adapter that is
>male RJ45 female RJ11 -- the only way a phone plug can make a valid
>connection to an RJ45 jack.  And it needs to be a very small adapter,
>because the two RJ45 ports are VERY close to each other -- little room to
>spare.
>
>As I previously mentioned, you say that "this should not be a problem" ...
>and I'm forced to ask which "this" you are referring to?
>
>Are you saying that my telephone line will never need surge protection?
>On that I must disagree.  I know the risk in this locale, and that is
>why I purchased an Internet Office 700 UPS with telephone/FAX machine
>surge protection in the first place -- rather than selecting among the
>other models of UPS available from Tripp Lite.
>
>Are you saying you'll exchange my Internet Office 700 with one which
>has the specified RJ11 ports I can use?  If so, when can I expect
>delivery, and can you verify that Tripp Lite will (most rightly) pay
>the shipping for both the replacement and return of the flawed unit?
>
>Or are you saying that you have access to the necessary adapters so that
>I can use the Internet Office 700 to protect my phone line?  If that is
>the case, when can I expect them to arrive?  (And will Tripp Lite
>henceforth be shipping the adapters by packaging them with each Internet
>Office 700 that does not have the Tripp Lite specified telephone
>friendly RJ11 jacks?)
>
>Your response would be greatly appreciated.
>
>Most sincerely,
>
>l.d.
>L.D. Best
>
>P.S.  Luckily I have my "laptop" Tripp Lite surge protector available to
>use for the phone line -- because we are expecting a nasty storm to hit
>here within the hour, and for storms to continue into the weekend.  But
>I must consider that a stop-gap measure only.
>
>====
>On Mon, 1 Dec 2003 12:49:01 -0600, techsupport@xxxxxxxxxxxxx wrote:
>
>> Thank you for your inquiry.  The RJ45 jacks on this unit are backwards
>> compatible with RJ11 type connection & this should not be a problem.
>
>> - - - - - - - - - - - - - - - - - - - -
>> Bobby Sanchez
>> Tech Support Administrator
>> - - - - - - - - - - - - - - - - - - - -
>> If your inquiry is of a
>> urgent nature or you
>> require immediate assistance,
>> please call our Product
>> Support Hotline at (773) 869-1234.
>> - - - - - - - - - - - - - - - - - - - -
>> When responding, please leave
>> all prior communication intact for
>> better tracking and reference.
>> - - - - - - - - - - - - - - - - - - - -
>
>>         webmaster@trippli
>>         te.com
>>                                                                    To
>>         11/30/2003 10:29          techsupport@xxxxxxxxxxxxx
>>         PM                                                         cc
>
>>                                                               Subject
>>                                   Web - Tech Support Request
>
>> This information generated from web form located at:
>> http://www.tripplite.com/about/tech_request.cfm
>
>> Type of Request:
>
>> Technical Supportâ??(Hardware)
>
>> Contact Information
>> E-mail: Best_Tech@xxxxxxxxxxxxxxx
>> Contact Name: LD Best
>> Company: Best Tech
>
>> Product Info
>> Country: (Where product is being used)
>> United States of America [US]
>> Model: Internet Office 700
>> Stock Number: none on case
>> Date Code / Serial Number: none on case
>> Load / Application:
>> Operating System:
>
>> Comments (nature of problem)
>> There is only one lable on this unit; there is no stock number nor date
>> code/Serial Number on it anywhere.  The only number (other than ratings)
>> is:
>>    Series AG0M1000USBKS6
>
>> I ordered an Internet Office 700 because your website showed it had RJ11
>> jacks to protect phone/FAX line.  When the system arrived and we started
>> transferring things over to it, the jacks were NOT RJ11 phone jacks; they
>> were RJ45 net jacks!
>
>> I still need telephone protection.  Are there jack adapters of any sort
>> which will make the unwanted, unneeded RJ45 ports into the needed
>> RJ11??????
>
>> I wrote a couple of weeks ago, and no one even bothered to reply. Your
>> webpage for the Internet Office 700 still shows that is provides "Single
>> line phone/DSL surge protection" and that it comes with "Built-in RJ11
>> phone suppression jacks" ....
>
>> Isn't there some way to fix this?  I don't want to have to buy yet another
>> piece of hardware just to get the surge protection I thought I was buying
>> in the first place.
>
>> I'd appreciate a reply this time around, too.
>
>-- Arachne V1.71;UE01, NON-COMMERCIAL copy, http://arachne.cz/
>
>------ Forwarded message end ------
>
>-- Arachne V1.71;UE01, NON-COMMERCIAL copy, http://arachne.cz/
>
>
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>
Glenn Gilbreath, Jr.
Wizard57M
http://www.geocities.com/wizard57m/index.html


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