FreeLists / arachne / [arachne] Re: Contributing (or not, as the case may be)

["Samuel W. Heywood" <sheywood@xxxxxxxxxxx>]

Arachne at FreeLists---The Arachne Fan Club!

On Wed, 12 Oct 2005 19:01:50 +1000, da Silva, Joe wrote:

> [Attached file: HGH0DO01.txt]

> [Attached file: winmail.dat]
> Arachne at FreeLists
> -- Arachne, The Web Browser/Suite for DOS and Linux --

Joe,

I'll bet that all the bosses in the company you work for are getting
a lot of complaints from all the employees about how fed up they are
about how screwed up and misconfigured their mail server is.

The company could placate the employees very easily and fix the problem
without incurring much of any expense to the company.  Also the company
would benefit from increased employee morale if the company would just
simply fix the problem.

In addition to getting complaints from employees, the company is most
likely also getting a lot of complaints about their emails from customers
and businesses that the company corresponds with by email.

Almost all the people who receive emails sent by your company's computers
probably have a very bad impression of the company and its employees
because none of the emails conform to the expected standards.  The
recipients of the emails do not know that the screwed up emails are not
the fault of the employees who send them unless the employees explain
to everyone that their company's mail server is all screwed up and
misconfigured and that the company doesn't even want to fix it.

Even an email otherwise conforming to standards but being somewhat
poorly written and having a few spelling and grammatical errors would be
far more acceptable to most people than an email improperly sent as a
base64 attachment accompanied by a "winmail.dat" attachment.

The attachments are a PITA.

Why won't they simply fix the problem?

BTW, you have my permission and encouragement to forward this complaint
thru the proper channels to your company's CEO.  He should not be left
in the dark without knowing about one of the main causes of the very
serious problems that the company is suffering from.  Fortunately for
him and his company, this problem has a very easy and almost cost-free
solution.  Any consultants advising him otherwise are lying to him and
trying to rip-off the company and its stockholders.  A teen age computer
techie could fix the problem for him in about half an hour and the techie
would charge only about ten to fifteen bucks for saving the company.

Sam Heywood
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