Hi,
Have always tended to avoid BT like the plague!
They do not treat there business clients any different. The problem is
that
nearly all there HinderDesk / support people are based overseas, hence you
get the frustrating language barrier.
Have you not considered dropping bt and switching supplier?
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Dj Paddy
Sent: 03 June 2007 13:20
To: access-uk@xxxxxxxxxxxxx
Cc: bcab@xxxxxxxxxxxxx
Subject: [access-uk] BT Frustrations
Hi all.
I am pulling my hair out here with BT.
We're on option three of BT Broadband.
Does anyone else ever get speeds like 50k of websites and then at other
times get 4, 5, 600k of the same sites?
I've been using this broadband help thing but the technicians are wouful!
I have asked them the following question,
"(11:42 03/06/2007): Hi, could you please tell me if my connection is
being
throttled and if so where and why and if packet shaping is carried out on
my
connection? I'm at a loss as to why I get 70k downloads from websites that
I
should be getting alot faster speeds from. EG. sendspace.com, especially
as
I am a premium member and they will deliver to me as fast as I can
download."
I just keep getting all sorts of speed testing troubleshooting steps, pure
avoidence of my query. The usual clearing temps, caches, yadda yadda
yadaa.
I actually said to the third person on the same case!
"I'm not answering your questions or carrying out any further
troubleshooting steps untill you answer my question about throttling"
These people are useless, they sit there and follow they're little
knowledge
base's and click they're buttons for standard replys.
Does anyone get speeds like the above?
All our filters appear to be fine, we're not on an exstention etc.
I think the speed drops are quite drastic, even if they do say the server
is
busier at peak times. I never seen anything like this with NTL/Virgin
Media.
I've now been just given they're tech support line to call, and I've asked
if the tech support personelle will have access to the massive log I've
got
here. No response!
I did get a response and the answer was no. That's nuts, I'll have to
ring
up support and go through all this again...
I'm wondering if these support agents are bots?
Dj Paddy
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