Hi all.
I am pulling my hair out here with BT.
We're on option three of BT Broadband.
Does anyone else ever get speeds like 50k of websites and then at
other times get 4, 5, 600k of the same sites?
I've been using this broadband help thing but the technicians are wouful!
I have asked them the following question,
"(11:42 03/06/2007): Hi, could you please tell me if my connection
is being throttled and if so where and why and if packet shaping is carried out
on my connection? I'm at a loss as to why I get 70k downloads from
websites that I should be getting alot faster speeds from. EG.
sendspace.com, especially
as I am a premium member and they will deliver to me as fast as I
can download."
I just keep getting all sorts of speed testing troubleshooting
steps, pure avoidence of my query. The usual clearing temps,
caches, yadda yadda yadaa.
I actually said to the third person on the same case!
"I'm not answering your questions or carrying out any further
troubleshooting steps untill you answer my question about throttling"
These people are useless, they sit there and follow they're little
knowledge base's and click they're buttons for standard replys.
Does anyone get speeds like the above?
All our filters appear to be fine, we're not on an exstention etc.
I think the speed drops are quite drastic, even if they do say the
server is busier at peak times. I never seen anything like this
with NTL/Virgin Media.
I've now been just given they're tech support line to call, and I've
asked if the tech support personelle will have access to the massive
log I've got here. No response!
I did get a response and the answer was no. That's nuts, I'll have
to ring up support and go through all this again...
I'm wondering if these support agents are bots?
Dj Paddy
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