FreeLists / access-uk / [access-uk] Re: library book problem

["Audrey Tonge" <audrey.tonge@xxxxxxxxxxxx>]

HI John,

Yes, I have recently had the same problem.  I got a number from the Royal 
mail website which was
0845 774 0740
I had no problems with this number a few months ago, but when I came to use 
it a couple of days ago, the options had all changed and I finally chose the 
option for complaints and told the person who answered that it was not a 
complaint, I was simply confused.  I explained that the number was actually 
listed on their website as one to contact for Articles for the blind pick 
ups.  The lady i spoke to had a look and confirmed that this was indeed the 
number to use but that she knew nothing of doing this.  I wil say that when 
we got to the process of actually geting the job done she was very helpful. 
The one hthing to watch is that they will ask you how heavy the books are, 
hope you have a set of bathroom scales, as when I attempted to tell her that 
this was irellivant, she told me it was, as they needed to know what type of 
van to send out for them.  A van for braille books?  couldn't be much more 
simple, grin.

Hope this all gets sorted as it is a strange situation as it stands.

Audrey


----- Original Message ----- 
From: "John Gallagher" <john@xxxxxxxxxxxxxxxxxxxxxxx>
To: "access-uk-freelists.org" <access-uk@xxxxxxxxxxxxx>
Sent: Monday, April 03, 2006 12:37 PM
Subject: [access-uk] library book problem


> Hi list,
> I understand the telephone numbers have all changed now with regards for 
> braille library book pick up.
> We used to phone Garforth who sent the post office van round to get the 
> books.
> Now there is an 0845 number with lots of menus.
> I eventually got to talk to someone who promised that the manager would 
> ring us regarding this problem and of course nobody has telephoned us.
> I wonder if anyone is also having the same problems.
> thanks.
>
>
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