FreeLists / access-uk / [access-uk] Re: PC World. and other High Street choices

["Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>]

Still on topic folks, but thought the extention to the subject line might be 
more informative.

Glad Peter you got sorted buying your all-in-one printer.  Staples certainly 
has to be an improvement over PC World!  They do not excell in the customer 
service department and I've seen some pretty irate customers at the one nearest 
to me.  (Its even more surprising that they got any attention in the first 
place because you can queue for a very long time, or not find anyone at all!)

My experience of Staples is that assistance can be thin on the ground, but I 
usually find them more willing to be helpful, and sometimes knowledgable too.  
(Again, the knowledge base at PcW is woefully lacking, even when you do find 
someone to ask.)

If we are going to end up paying more for stuff by presenting ourselves in 
person, rather than shopping online which is almost always cheaper, then surely 
customer service has got to be part of the higher price we're paying.  Another 
thing too, many places, including Staples, have replaced things I've not been 
happy with.  Argos do this in the overwhelming majority of products they sell, 
and they're usually not bad on price for a High Street retailer.

Maybe it seems obvious to say it, but going back to a place where they have 
done what they should be doing in serving you is a good idea.  There used to be 
someone who frequented these lists and got excellent service at her local 
Dixons.  They probably knew they were onto a good thing, she bought so much!  
(smile)
Ray

Personal emails:  Email me at
mailto:ray-48@xxxxxxxx

----- Original Message ----- 
From: "Peter Logue" <peterlogue@xxxxxxxxxxxxxxxxxxxx>


| Hi Robert,
| That's terrible. I'm glad I didn't have to go through that. Hopefully I
| never will. I toyed with the idea of buying online, but I really don't think
| I ever will. Anyway, today I went up to PC World. But since Staples is right
| beside PC World I decided to try them. They had all kinds of products out on
| the shelves so as you can have a feel at them.  They also had many more
| models to choose from , so I decided to by from Staples. Just to make sure,
| I went into PC world again. There was only a few printers on the shelves,
| not much, and they were more expensive than Staples. An HP. PSC 1510 was 85
| pounds, whereas An HP. PSC 1610 in Staples was ten pounds less. A better
| model... And cheaper. So I got myself a Printer Scanner and Copier for les
| than PC World.
| 
| Peter
| 
| 
| From beautiful Helensburgh on the Firth of Clyde. 
| 
| Website:
| http://www.sightconnections.com/radio/scotland.htm

 
| -----Original Message-----
| From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
| Robert Stokes

| 
| Hi Peter,
| 
| Well, after a lot of fiddling I managed to place an order for a printer from
| PC World just before Christmas and actually got a confirmation with
| instructions to print a copy. I couldn't do that because I didn't have a
| printer. When I hadn't received the goods two weeks later, I wrote to PC
| World and got an immediate acknowledgement informing me my email had been
| passed on to the relevant department. A few days later I got an email
| telling me the printer was still in the shopping basket and the order hadn't
| been completed. I was told to go back into my account to complete the order
| but when I tried, was refused admission. At that point I decided saving a
| few quid wasn't worth all the hassle. I did however write back to the lady
| in Customer Services pointing out that in my view the web site was not
| particularly blind friendly. Suffice it to say, I haven't received a reply
| to that one.
| 
| Robert.


| ----- Original Message -----
| From: "Peter Logue" <peterlogue@xxxxxxxxxxxxxxxxxxxx>

| 
| > PC World... What an atroceous  site. Any other good computer stores in
| > Glasgow? I'd give them my custom over PC World if they offered a better
| > service, which really isn't too  hard to do if you've ever been to their
| > store, no on shelf displays of products and or speaker systems. You can't
| > even check out whither a mouse is right for you or not because its in a
| > plastic bubble. I like to check out speakers, feel a mouse, check out a
| > scanner by the touch of it. I like to sit at a computer desk, not just 
| > feel
| > the weight of the box.
| >
| > Peter



** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq