FreeLists / 24hoursupport / [24hoursupport] Re: Mouse Problems

[Ray <Ray2047@xxxxxxxxx>]

Does the problem always occur after you log on to AOL? 
Using AOL could add problems you won't have with a "plain 
vanilla" ISP because of interaction with all the extra 
proprietary software. (Maybe time to save some money and 
get a real ISP. <G>)

(Another probably wrong guess.)  Have you checked your CPU 
temperature? Are your fans running and unblocked?

Are you using a PS2 or USB mouse? Have you tried switching 
types? Maybe a workaround could be how you connect your 
mouse?

MuresArad@xxxxxxx wrote:
>  
> I would appreciate any thoughts or help I can get on this matter.
> 1) I'm using Windows XP Home on a Gateway 310S.
> 
> 2) For any window on any program that has a vertical scroll bar, the page 
> immediately scrolls to the bottom and sits. UP ARROW and PAGE UP have no 
> effect. 
> At times, it is possible to scroll up by dragging the scroll bar with the 
> mouse, but the page scrolls to the bottom when the mouse button is released. 
> Other 
> times, it's only possible to drag the scroll bar up several lines.
> 
> 3) There is nothing in the Trouble Shooter of either Gateway or Microsoft 
> on-line help about this problem.
> 
> 4) I have temporarily and unsatisfactorily 'resolved' the problem by 
> uninstalling the mouse using Control Panel > System > Hardware > Device 
> Manager > 
> Mouse, then re-booting. After logging on, I receive a message telling me new 
> hardware has been detected and I need to re-start. I say no, because if I 
> restart, 
> I have to uninstall the mouse again. 
> 
> 5) In this condition, the mouse works fine, except the wheel does not work. I 
> also noticed that when the mouse drivers are installed, it isn't possible to 
> adjust any of the settings on the mouse panel through Control Panel > Mouse.
> 
> 6) I purchased a Logitech Mx310 Optical Mouse and installed it, thinking that 
> something was wrong with Gateway's mouse. The Logitech mouse worked for about 
> 3 minutes before the mouse pointer froze dead-center of the monitor. I had to 
> uninstall the Logitech mouse and re-install the Gateway mouse in order to 
> have any mouse capabilities.
> 
> 7) Sometimes I can run the Gateway mouse with the Logitech mouse drivers 
> installed. This works fine for several hours, sometimes even several days but 
> if I 
> open or close MS Access or Excel progams it eventually fails and always fails 
> if I open AOL.
> 
> 8) When using a normal mouse with a wheel, which drivers should be installed? 
> Is it possible for the driver's to be corrupt or files missing?  When I 
> bought the computer system the mouse worked fine for about 30 days. Gateway's 
> Telephone Help-Line solution was to use the System Restore settings, but that 
> hasn't worked. 
> 
> 9) Even with the mouse uninstalled, I occassionally experience problems with 
> vertical scroll bars on windows. I have Norton's Anti-Virus installed and run 
> it almost daily but it hasn't detected any viruses, repaired any files or 
> quarantined any files so I have ruled out a 'virus' as the cause. 
> 
> 
> 
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